• LEDChristmasLights

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Overview

LEDChristmasLights has a rating of 1.24 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LEDChristmasLights most frequently mention customer service, halloween costume, and tracking number problems. LEDChristmasLights ranks 89th among LEDs sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    3
  • Quality
    4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Placed an order 3 weeks ago and still haven't received it!
  • Ordering a child's Halloween costume 5 weeks early seemed more then reasonable and ahead of the game to me.
How would you rate LEDChristmasLights?
Top Positive Review

“Happiest 8yr old Flash on the planet...”

Chris T.
10/17/18

We found a Flash costume on Amazon but the size we wanted was unavailable. We went directly to the company and placed the order. Not only did they have the size, but the customer support was incredible. The gentleman I talked to was not only helpful but he treated me with respect. When you full fill 1000's of orders a month it's got to be hard to stay positive. Led Christmas lights has earned my business. I would recommend them to all my friends and family. Thank you again.

Top Critical Review

“Terrible company”

Andrea S.
10/18/21

They have the wrong picture on their website of a product we ordered. Now they want us to pay shipping AND 15% restocking fee for THEIR mistake. Horrible company. Never order from here.

Reviews (58)

Rating

Timeframe

Other

Reviews that mention popular keywords

order (48) halloween costume (11) customer service (11) company (25) credit card (6) return policy (2) 8 days (3)
Thumbnail of user andreas1377
1 review
0 helpful votes
October 18th, 2021

They have the wrong picture on their website of a product we ordered. Now they want us to pay shipping AND 15% restocking fee for THEIR mistake. Horrible company. Never order from here.

Thumbnail of user christophert404
1 review
0 helpful votes
October 21st, 2020

I placed an order on June 22nd and have not received my order or a refund nor has this dirt bag place returned any email or phone calls! THEY ARE THIEVES!

Thumbnail of user joycep99
1 review
0 helpful votes
October 18th, 2018

This has to be a scam. I ordered Frankenstein on 10/4 and have not received it. Now I admit that it might take some time, but for the company not to respond to e-mails or phone calls makes this company very questionable. I have an event on 10/30 and I now fear that if Frankie gets here at all, it will be way after the event. Now I have to go tell my partner at the firm that I've been had!

Thumbnail of user tonys941
2 reviews
1 helpful vote
September 14th, 2020

They said on the website that it'd be 3 to 7 days processing time. I contacted them after about 2 weeks, but they never responded to at least four attempts. I'm only giving them a one because there's no option for lower.

Thumbnail of user kristyf23
1 review
1 helpful vote
September 5th, 2019

I placed an order for a Halloween costume on July 24, it is now September 5, still no costume! I have been emailing this company daily. I received an email 8/5 stating my order was shipped. No tracking was given. I have asked for tracking and was given a bogus link. This company should be shut down! They are thieves! They had no problem taking my money and giving me no product. No one should ever order anything from this company!

Thumbnail of user rickm423
1 review
0 helpful votes
November 7th, 2019

I purchased a Halloween costume that arrived in a used condition. The original packaging was cut open and the costume looked damaged. After numerous attempts to resolve the purchase issues with the vendor have not been answered, I filed a claim with my online payment service to dispute the purchase based on the opened / used condition. My first attempt to contact the vendor was less than 1 hour after receiving the USPS delivered the shipment. I just read the numerous reviews and it explains the silence from the vendor. If you read these reviews, buyer beware!

Thumbnail of user emilyh494
1 review
0 helpful votes
October 31st, 2020

Havent received my order and it is Halloween I ordered a scary pumpkin mask on the 4th of oct a good d still hasn't got here yet and it says it delivers in 5 to 7 business days then says if you order before oct 21 your order will be delivered before Halloween well I havent received my order and today is Halloween day so site is scam

Tip for consumers:
Dont order from this site they say your order ships within 5 to 7 business day it's been 3 weeks and I havent received my order from this site it scam or fake cause when u call or email them they dont answer or you cant email that site so dont waste yalls time on this site

Products used:
My own products

Service
Value
Shipping
Quality
Thumbnail of user larryw478
1 review
0 helpful votes
January 8th, 2020

Ordered Costumes for Thanksgiving, sent e-mails and left voice messages to request a response to ensure timely delivery before they shipped. When I received no response, I tried to cancel the order. The owner ( I think) e-mailed, called, and texted to say there is no need to cancel the order, the costumes are on the way and I would have them by Monday or Tuesday before Thanksgiving. I requested a UPS tracking number and was texted a BOGUS number because the costumes had not shipped! I finally received e-mail confirmation several days later with actual UPS tracking - They arrived the day after Thanksgiving, I rejected shipment and have requested a refund -- NO RESPONSE. At one point, he told me I should have ordered the costumes sooner and that I've caused a mess.

Thumbnail of user rebeccah355
1 review
0 helpful votes
August 11th, 2019

First the misleading marquee saying we are located in US. If you were in the US we would have GREAT service and quick delivery time. I ordered on 7/20 a costume for my granddaughter to give to her on her birthday, 8/5. I started calling and emailing the week before her birthday to get a tracking or even talk to a person. I finally got an email on 8/5 "your order has shipped" It is now 8/11... NOT HAPPY... still nothing and no tracking number!

Thumbnail of user jo172
1 review
0 helpful votes
November 25th, 2019

Completely worthless company, no Customer Service, the web site is a joke! Ordered a costume for Thanksgiving on 11/2/2019 with the idea I would receive with more than enough time. Never got calls back (4 calls) and no response to emails (4 emails)!
DO NOT WASTE YOUR MONEY!

Thumbnail of user volodymyrm4
1 review
1 helpful vote
June 27th, 2019

I ordered kids prince costume, they confirmed and updated the order and then
Silence, charged my credit card and in 3 weeks return my money, no excuses, no
Regrets, nothing, just like that. Forget about them

Thumbnail of user alexw269
1 review
0 helpful votes
October 6th, 2019

STEAR clear of this company. Stole my money and then weeks later told me they didn't have the product. I asked for a refund and discount off a new order and they told me no. The WORST customer service ever. Spend your hard earned money elsewhere!

Thumbnail of user benjaminc125
1 review
0 helpful votes
October 24th, 2019

All I can say is and excuse my French, but $#*! this bull$#*! company! My son is gonna be without his costume and I'm without the money that could have been spent on a legitimate costume from somewhere else.

Thumbnail of user shannong38
1 review
1 helpful vote
July 7th, 2017

Order placed 6/5/17. It is 7/7/17 and no items received. First time I called on 6/15/17 and I was told it would be another 10 days. Now we are over 30 days post order AND CHARGED me on 6/5/17. Now no answer on the phone. I reported it to PayPal. How is this company still in business? How do you explain to your very disappointed, autistic child that someone lied and stole from us after he has run to the mailbox for the past 32 days? Sickening.

Thumbnail of user tedh34
1 review
0 helpful votes
March 21st, 2018

Bought a costume for my grandkid. Charged within seconds. No package as yet. They do not respond to emails or telephone messages. Google should not list them on searches as this company needs to be shut down

Thumbnail of user christ353
1 review
0 helpful votes
October 17th, 2018

We found a Flash costume on Amazon but the size we wanted was unavailable. We went directly to the company and placed the order. Not only did they have the size, but the customer support was incredible. The gentleman I talked to was not only helpful but he treated me with respect. When you full fill 1000's of orders a month it's got to be hard to stay positive. Led Christmas lights has earned my business. I would recommend them to all my friends and family. Thank you again.

Thumbnail of user reginal50
1 review
0 helpful votes
December 17th, 2019

Wish I would have read the reviews first. Still waiting for my order that was supposed to be for Christmas pictures. Almost 4 weeks later and nothing. Customer service number goes to voicemail. Live and learn I guess.

Thumbnail of user jeannac3
1 review
3 helpful votes
October 25th, 2018

I have a similar story as everyone else. Ordered my daughter's Halloween costume on 10/15. Called them on 10/22 because it still hadn't shipped. Guy told me it would be shipping that day or the next and be here by Friday. I specifically asked him if they had the size I ordered. He assured me they did. 3 days later I received a refund because the order was out of stock.

Thumbnail of user patricks182
2 reviews
0 helpful votes
September 21st, 2019

If you placed an order call your bank and get your money back and call the better business bureau and report them. The address to their business is actually a home. They're making a lot of money off of people who don't pursue reporting them.

Thumbnail of user lawrenceh111
1 review
1 helpful vote
December 28th, 2018

Folks do yourself a favor and dont do business with this useless $#*!. It took them 7 days just to ship the item out and 8 days later i am still waiting for it. If you email all they tell you is they reserve the right to take up to 7 days to ship your item. Then its 7 to 10 days to recieve it, not for nothing we all have sent packages out and they do 1600 miles in 3 to 4 days even when the carriers are busy. This woman is a fat lazy hog no doubt. Wanna know why mom and pop shops are dying... its because of trash like this woman who could care less. I will order through amazon next time as i am done with the useless business owners in this country who just dont care.

Thumbnail of user kawikak1
1 review
1 helpful vote
July 16th, 2019

I ordered bellhop hats from this company, and was assured I would receive them by a certain date. After placing the order, I was not given a receipt or tracking number or receipt. Before I placed the order, I was assured they would arrive by July 2nd. On July 5th, after multiple calls, I finally got ahold of someone who said they would not arrive until Monday, July 8th. I NEEDED THEM ON THE 6TH! Long story short, they didn't get in until the 10th. Save your money and your time, horrible customer service.

Thumbnail of user kristenc98
1 review
0 helpful votes
September 17th, 2018

My credit card was charged instantly. Received one email stating Halloween costume I ordered was on back order. I followed up weeks later since I never heard anything. Emailed them several times with no response. Will be contacting better business bureau asap.

Thumbnail of user ginap109
1 review
0 helpful votes
October 30th, 2019

Ordered Halloween costume for my 10 year old son. Costume came in the day before halloween and was thre sizes too small. Had to go out and buy one the night before. Material was super cheap. Overall dissapointed.

Thumbnail of user iar5
2 reviews
1 helpful vote
October 26th, 2016

Ordered my son the five nights at freddy bonnie costume ordered on oct 7th said id have it by oct 19 no show called and left mess with no answer from them finally tonight Oct 26 i got an email with a refund, how sad now i cant get him what he wanted since im outta time worst place ever! Now my boy is crying over all this so now i have to go to walmart tomorrow to try and make him a costume and make my baby happy! I am one pissed off Mamma... DONT BUY FROM THEM EVER!

Thumbnail of user kivar1
2 reviews
1 helpful vote
June 14th, 2019

It took over 2 weeks for them to tell me the items were out of stock and that they couldn't fulfill the order. I could have ordered this from Amazon and had the items 2 days later but the only reason that I used them was that they were a little bit cheaper. 2 weeks to charge my card and sit on my order without letting me know what's happening and then tell me it's out of stock is inexcusable customer service. Now the money is tied up with them and I still have no product. If they don't have it in stock, they shouldn't charge me. This is why Amazon is putting companies like this out of business.

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About the business

Holiday LEDs is America's favorite Christmas Lights store with the option to buy in case quantities for discounted prices, hosting a massive collection of the highest quality LED Mini Christmas Lights, C7 & C9 Christmas Lights, Icicle & Net Lights.

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1.2
58 reviews
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