LEDChristmasLights

I ordered a replacement cartridge for the swimming pool light in July this year, and didn't get either shipment or any responses (sent multiple e-mails) within more than a month. Then, after numerous attempts I got a return call from their manager Jeff Beach saying that the cartridge would be finally shipped. I received it after more than a month, and it was found out to be NOT the one that I ordered. Jeff sent me e-mail asserting that this is the only version available, and that the manufacturer has the wrong model listed in his catalogue. Then after I sent him all models' photos and descriptions he finally admitted that it was his fault, but never apologized. I returned his merchandise because order the correct one from another vendor, but got reimbursement only of order amount, but not of postal charges that occurred due to his mistake. After that again no responses to my emails and calls. My overall observation is that he is trying hard, but very lacks knowledge of inventory, professionalism and courtesy to the clients. Would never recommend anyone to do business with this company.

I called before placing my order to make sure that it would arrive on time since I would have no use for this product if it didn't, and I was assured repeatedly that I would have it days before my event. I called to follow up when I still didn't receive it by the time they told me I would and said it was on it's way. When I looked online though, it said it was still being processed - for the past 8 days. It was still processing when I called and left a message to cancel my order and emailed to cancel my order. A few days later, I got notification that it shipped. I now am out money to return ship a product I already had cancelled. Their customer service representative could not have cared less. RUDE AND INCOMPETENT SERVICE.

I ordered a Halloween costume (BEFORE) reading this site's reviews... on 10/16/15. TEN days later I checked in as I had not seen any tracking information. It was then that they responded that my costume was actually sold out (HOW FUNNY! THEY ALREADY CHARGED MY CARD THOUGH) and that a refund had been posted to my account when it had not.

Well it's now November 11th, almost one month later and after numerous calls and emails stating that my account has still not been refunded, I have contacted my bank's fraud department and am going through the motions of having Wells Fargo get my money back.

This website is shady, shady, shady! Do NOT spend your money here!

Ordered my son the five nights at freddy bonnie costume ordered on oct 7th said id have it by oct 19 no show called and left mess with no answer from them finally tonight Oct 26 i got an email with a refund, how sad now i cant get him what he wanted since im outta time worst place ever! Now my boy is crying over all this so now i have to go to walmart tomorrow to try and make him a costume and make my baby happy! I am one pissed off Mamma... DONT BUY FROM THEM EVER!

I placed an order and two weeks later it was still processing. When I called asking for updates I was told multiple different stories, it'll ship next week, the product is broken, it's backordered, we don't have any stock, etc. I was always assured I would get the item. Then they canceled my order without informing me. Not once was the status updated on the website and the product is still available. DO NOT ORDER FROM THEM, YOU WILL REGRET IT.

Placed my order on September 5. Called to ask status on September 17th and was told one item was on back order. Called again on September 24 and was told the item was there they just had to unpack it and ship my order. Called on October 1st and was told that my items had shipped but that shipping was behind in inputting tracking numbers. Called on October 9th and was told that they would start a "trace" but still they could not provide the tracking number. Called on October 15th and was assured that they reshipped the order that had been lost in the mail, but that they didn't have either tracking numbers, but that I would receive the order by October 19th. Today is the18th and I have typed this review while trying to call them today with over 50 unsuccessful attempts during their normal business hours. I will update this when I have more.

I purchased a 40th birthday tiara for my wife from these scam artists in January. Her birthday is in April. The box was shipped to me quickly, but I didn't open the package because I knew I wouldn't need it until April, which is her birthday. When I opened up the package the day before the party I was dismayed to see that NOTHING was inside. I sent the company an email including a photo of the empty box and packaging and was told by someone named Jeff that my complaint occurred 60 days after purchase, rendering it invalid. While I can respect the 60 day policy, I can not overlook the fact that they sent me an EMPTY BOX and refuse to take responsibility. If you are as foolish as me and didn't look up complaints prior to ordering from this "store", check your purchase immediately so that WHEN you have an issue, not if, you will be able to file a complaint against this irreputable business.

Ordered gifts for Father's Day from this company. It was my first time to their website. I wished I would have checked all of these reviews first, to save from being disappointed. Ordered on June 11th and still haven't received and it's the 20th. No update since the "in processing" one was posted 6 days ago. I have emailed and called several times and have not heard a response. Father's Day is tomorrow and no gifts. I will not be a return customer and that's a shame, because they have nice things on their website. Based on the reviews, they are losing a lot of potential repeat customers. I guess that doesn't concern them. I will have to tell the family members that their gifts are on their way and hope that they get here asap and not have to wait weeks on end. Would not recommend this company to anyone. Stay away.
Update-6-24-15: The day before Father's Day, I get an email that they refunded my money for the one item because it was "out of stock". I ordered it the 11th and it took that long to tell me that? I still have another item that was ordered that I can't get any information on whether it was shipped or not or "out of stock" also. I paid in full for it on the 11th. That money was not refunded, so I'm assuming I will still receive it sometime? The worst customer service ever! I order a lot online and never had an experience like this! Do yourself a favor and do not order from this site and tell others, too, to save them the grief!

Follow up... Beware of this company. I placed and order on August 3, after two weeks I called to find out where the order was, I was told part of the order had shipped. When a week went past and didn't receive the order, I called again on Aug. 22 I was then told the rest of the order had shipped and It should be there by Thursday, Aug. 24. I live in NJ and the company is in NY. Well when it didn't come by Saturday, by 5 p.m., I filed a complaint with PayPal against them. Ironically, I get and email from LEDChristmasLights at 5:21 p.m. stating it was on the truck going to be delivered to today (Saturday) but he intercepted it and would issue the refund. I had already receive a package from UPS that day already. They are nothing but liars. If they would have been honest and said items weren't in yet I would have said please cancel. Instead of the run around. When I called him out on lying he said, If he was a scammer he wouldn't have refunded my money. He knows that PAYPAL would have handled that, so of course he refunded it. One way or another, it would have been refunded. This company has many different names so if you are buying like stuff, do your research. If it seems too good to be true, it probably is.