LEDChristmasLightsReviews 58

They have the wrong picture on their website of a product we ordered. Now they want us to pay shipping AND 15% restocking fee for THEIR mistake. Horrible company. Never order from here.

Havent received my order and it is Halloween I ordered a scary pumpkin mask on the 4th of oct a good d still hasn't got here yet and it says it delivers in 5 to 7 business days then says if you order before oct 21 your order will be delivered before Halloween well I havent received my order and today is Halloween day so site is scam

Ordered Costumes for Thanksgiving, sent e-mails and left voice messages to request a response to ensure timely delivery before they shipped. When I received no response, I tried to cancel the order. The owner ( I think) e-mailed, called, and texted to say there is no need to cancel the order, the costumes are on the way and I would have them by Monday or Tuesday before Thanksgiving. I requested a UPS tracking number and was texted a BOGUS number because the costumes had not shipped! I finally received e-mail confirmation several days later with actual UPS tracking - They arrived the day after Thanksgiving, I rejected shipment and have requested a refund -- NO RESPONSE. At one point, he told me I should have ordered the costumes sooner and that I've caused a mess.

I purchased a Halloween costume that arrived in a used condition. The original packaging was cut open and the costume looked damaged. After numerous attempts to resolve the purchase issues with the vendor have not been answered, I filed a claim with my online payment service to dispute the purchase based on the opened / used condition. My first attempt to contact the vendor was less than 1 hour after receiving the USPS delivered the shipment. I just read the numerous reviews and it explains the silence from the vendor. If you read these reviews, buyer beware!

I ordered a Halloween decoration Oct 14th a week before my Halloween party Oct 23rd. I put in the Order Notes section I needed the order delivered by a certain day Monday Oct 22nd. On Friday 5 days after the order was placed I sent an email asking them if the order shipped. No Response. I tried calling them and left a voicemail no response. No response. I sent an email later that day using the website contact form hoping they would respond No response. I called their number and the voicemail box was full. Well On Saturday Oct 12th I emailed them and said I would like to cancel the order since it won't likely get to my house by the Party. They responded that they had shipped it out on Friday and it should be here by the end of the week. Which didn't help me. I responded I asking for the tracking number. No Response. On Oct 30th I received a confirmation that the package was shipped. This is means they lied about shipping my order on Friday OCT 18th and they could have canceled my order. USPS showed Shipping label created but it didn't show it was picked up. So I called again and left a vm and asked them if they haven't shipped it I would like to cancel the order since the party was over and it wouldn't even arrive in time for Halloween. No Response. The Package arrived on Nov 4th. It was not packaged well. Their communication is soo poor I don't even want to mess with returning it because I doubt they will issue a refund. It looks like based on the reviews that I wasn't the only person who got terrible service from this company. Worst part about it they had an advertisement saying order now to get your orders before Halloween and they didn't even ship it until the day before. I would avoid this company like the Plague. I ended up ordering the item on Amazon on Saturday the 16th and it arrived on Monday Oct 21st.: Lesson learned.

I placed an order for a Halloween costume on July 24, it is now September 5, still no costume! I have been emailing this company daily. I received an email 8/5 stating my order was shipped. No tracking was given. I have asked for tracking and was given a bogus link. This company should be shut down! They are thieves! They had no problem taking my money and giving me no product. No one should ever order anything from this company!

First the misleading marquee saying we are located in US. If you were in the US we would have GREAT service and quick delivery time. I ordered on 7/20 a costume for my granddaughter to give to her on her birthday, 8/5. I started calling and emailing the week before her birthday to get a tracking or even talk to a person. I finally got an email on 8/5 "your order has shipped" It is now 8/11... NOT HAPPY... still nothing and no tracking number!

I ordered bellhop hats from this company, and was assured I would receive them by a certain date. After placing the order, I was not given a receipt or tracking number or receipt. Before I placed the order, I was assured they would arrive by July 2nd. On July 5th, after multiple calls, I finally got ahold of someone who said they would not arrive until Monday, July 8th. I NEEDED THEM ON THE 6TH! Long story short, they didn't get in until the 10th. Save your money and your time, horrible customer service.