They said on the website that it'd be 3 to 7 days processing time. I contacted them after about 2 weeks, but they never responded to at least four attempts. I'm only giving them a one because there's no option for lower.
I ordered kids prince costume, they confirmed and updated the order and then
Silence, charged my credit card and in 3 weeks return my money, no excuses, no
Regrets, nothing, just like that. Forget about them
All I can say is and excuse my French, but $#*! this bull$#*! company! My son is gonna be without his costume and I'm without the money that could have been spent on a legitimate costume from somewhere else.
First the misleading marquee saying we are located in US. If you were in the US we would have GREAT service and quick delivery time. I ordered on 7/20 a costume for my granddaughter to give to her on her birthday, 8/5. I started calling and emailing the week before her birthday to get a tracking or even talk to a person. I finally got an email on 8/5 "your order has shipped" It is now 8/11... NOT HAPPY... still nothing and no tracking number!
I purchased a Halloween costume that arrived in a used condition. The original packaging was cut open and the costume looked damaged. After numerous attempts to resolve the purchase issues with the vendor have not been answered, I filed a claim with my online payment service to dispute the purchase based on the opened / used condition. My first attempt to contact the vendor was less than 1 hour after receiving the USPS delivered the shipment. I just read the numerous reviews and it explains the silence from the vendor. If you read these reviews, buyer beware!
Wish I would have read the reviews first. Still waiting for my order that was supposed to be for Christmas pictures. Almost 4 weeks later and nothing. Customer service number goes to voicemail. Live and learn I guess.
STEAR clear of this company. Stole my money and then weeks later told me they didn't have the product. I asked for a refund and discount off a new order and they told me no. The WORST customer service ever. Spend your hard earned money elsewhere!
I placed an order for a Halloween costume on July 24, it is now September 5, still no costume! I have been emailing this company daily. I received an email 8/5 stating my order was shipped. No tracking was given. I have asked for tracking and was given a bogus link. This company should be shut down! They are thieves! They had no problem taking my money and giving me no product. No one should ever order anything from this company!
Ordered Halloween costume for my 10 year old son. Costume came in the day before halloween and was thre sizes too small. Had to go out and buy one the night before. Material was super cheap. Overall dissapointed.
I placed and order, canceled the order, received the order, returned the order and never got a refund. I'm not sure this place is legit. I've left numerous messages and never got a reply. Please do not order from them!
My credit card was charged instantly. Received one email stating Halloween costume I ordered was on back order. I followed up weeks later since I never heard anything. Emailed them several times with no response. Will be contacting better business bureau asap.
They have the wrong picture on their website of a product we ordered. Now they want us to pay shipping AND 15% restocking fee for THEIR mistake. Horrible company. Never order from here.
How interesting that I also have an order that has been processing for two weeks. I jus lt now sent an email and asked if tr costume I ordered is being hand sewn by 6 year olds in china. I saw a similar costume at target for less and I'm thinking I should probably go and buy it while it's in stock. :(
Order placed 6/5/17. It is 7/7/17 and no items received. First time I called on 6/15/17 and I was told it would be another 10 days. Now we are over 30 days post order AND CHARGED me on 6/5/17. Now no answer on the phone. I reported it to PayPal. How is this company still in business? How do you explain to your very disappointed, autistic child that someone lied and stole from us after he has run to the mailbox for the past 32 days? Sickening.
Completely worthless company, no Customer Service, the web site is a joke! Ordered a costume for Thanksgiving on 11/2/2019 with the idea I would receive with more than enough time. Never got calls back (4 calls) and no response to emails (4 emails)!
DO NOT WASTE YOUR MONEY!
11 days and it hasn't shipped. They refuse to answer emails. I've never been treated this badly. By a store.
No, there's still no dress, got money back and will buy a dress at mall for party this weekend.
We found a Flash costume on Amazon but the size we wanted was unavailable. We went directly to the company and placed the order. Not only did they have the size, but the customer support was incredible. The gentleman I talked to was not only helpful but he treated me with respect. When you full fill 1000's of orders a month it's got to be hard to stay positive. Led Christmas lights has earned my business. I would recommend them to all my friends and family. Thank you again.
This has to be a scam. I ordered Frankenstein on 10/4 and have not received it. Now I admit that it might take some time, but for the company not to respond to e-mails or phone calls makes this company very questionable. I have an event on 10/30 and I now fear that if Frankie gets here at all, it will be way after the event. Now I have to go tell my partner at the firm that I've been had!
Bought a costume for my grandkid. Charged within seconds. No package as yet. They do not respond to emails or telephone messages. Google should not list them on searches as this company needs to be shut down
Folks do yourself a favor and dont do business with this useless $#*!. It took them 7 days just to ship the item out and 8 days later i am still waiting for it. If you email all they tell you is they reserve the right to take up to 7 days to ship your item. Then its 7 to 10 days to recieve it, not for nothing we all have sent packages out and they do 1600 miles in 3 to 4 days even when the carriers are busy. This woman is a fat lazy hog no doubt. Wanna know why mom and pop shops are dying... its because of trash like this woman who could care less. I will order through amazon next time as i am done with the useless business owners in this country who just dont care.
Overview
LEDChristmasLights has a rating of 1.2 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LEDChristmasLights most frequently mention customer service, halloween costume and tracking number. LEDChristmasLights ranks 151st among LEDs sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members