Folks do yourself a favor and dont do business with this useless $#*!. It took them 7 days just to ship the item out and 8 days later i am still waiting for it. If you email all they tell you is they reserve the right to take up to 7 days to ship your item. Then its 7 to 10 days to recieve it, not for nothing we all have sent packages out and they do 1600 miles in 3 to 4 days even when the carriers are busy. This woman is a fat lazy hog no doubt. Wanna know why mom and pop shops are dying...its because of trash like this woman who could care less. I will order through amazon next time as i am done with the useless business owners in this country who just dont care.
I ordered my item and it was long overdue. When I called, I was given a 555 number and told to call that to speak to a manager, but that number directed me to general information. When I called their number again and asked to speak to a manager, they told me: "Hon, we don't do that", in a thick accent, and hung up on me. I contacted my credit card company - USAA - and they dug into it and said this site is a fraud that funnels your personal information towards other fraud companies that then begin to charge your credit card at their leisure. USAA cancelled my card immediately and has launched their own investigation.
Ordered costume on 10/06. Did not receive it. They do not answer the phone or allow you to track order. Terrible experience stay away and do not do business with them!
I have a similar story as everyone else. Ordered my daughter's Halloween costume on 10/15. Called them on 10/22 because it still hadn't shipped. Guy told me it would be shipping that day or the next and be here by Friday. I specifically asked him if they had the size I ordered. He assured me they did. 3 days later I received a refund because the order was out of stock.
Placed my order on September 5. Called to ask status on September 17th and was told one item was on back order. Called again on September 24 and was told the item was there they just had to unpack it and ship my order. Called on October 1st and was told that my items had shipped but that shipping was behind in inputting tracking numbers. Called on October 9th and was told that they would start a "trace" but still they could not provide the tracking number. Called on October 15th and was assured that they reshipped the order that had been lost in the mail, but that they didn't have either tracking numbers, but that I would receive the order by October 19th. Today is the18th and I have typed this review while trying to call them today with over 50 unsuccessful attempts during their normal business hours. I will update this when I have more.
This has to be a scam. I ordered Frankenstein on 10/4 and have not received it. Now I admit that it might take some time, but for the company not to respond to e-mails or phone calls makes this company very questionable. I have an event on 10/30 and I now fear that if Frankie gets here at all, it will be way after the event. Now I have to go tell my partner at the firm that I've been had!!
We found a Flash costume on Amazon but the size we wanted was unavailable. We went directly to the company and placed the order. Not only did they have the size, but the customer support was incredible. The gentleman I talked to was not only helpful but he treated me with respect. When you full fill 1000's of orders a month it's got to be hard to stay positive. Led Christmas lights has earned my business. I would recommend them to all my friends and family. Thank you again.
My credit card was charged instantly. Received one email stating Halloween costume I ordered was on back order. I followed up weeks later since I never heard anything. Emailed them several times with no response. Will be contacting better business bureau asap.
Bought a costume for my grandkid. Charged within seconds. No package as yet. They do not respond to emails or telephone messages. Google should not list them on searches as this company needs to be shut down
I ordered my sons Halloween costume from these people on 10/17. I tried to pay extra for expedited shipping, but they sent me an email that said the costume WOULD ship over the weekend out of NY. I have pressed them for tracking info for a week plus. They never even responded to my calls, emails, NOTHING. Now, today, the Friday before Halloween they send an email that says the costume isn't in stock!! Very bad experience!! I would also advise you they aren't affiliated with the BBB in ANY capacity. The BBB has requested they stop using this affiliation. To add insult to injury, they are still showing they have this costume IN STOCK. Beware!! Do your homework before ordering from LED Christmas Lights in NY!!
I purchased a Halloween costume and makeup for my daughter on Sept 23, 2017. The costume didnt arrive until Oct 18th and its noe Oct 20th and still no makeup to go with the Avatar costume. There was no shipping info at all in the package to say where the makeup was, I never received an email saying anything had been shipped, they dont answer emails regularly either. Now there is no phone contact listed on the site to find out what is going on. Judging from other reviews I am screwed out of the makeup as they took my payment and clearly ran only giving me half of my order. My kids Halloween event is tomorrow so now I have to scramble to get makeup that will only partially work to fit the costume colors. This place is a rip off and the service sucks, DONT BUY HERE!!!!
Ordered a Halloween costume on September 26th. Checked on shipment date two separate times, and was told my item was shipping in the coming business days. Received an email Oct 15th saying my item was out of stock. Thanks for completely screwing up my 5-yr old's Halloween!
Tip for consumers: Shop somewhere else.
Follow up...Beware of this company. I placed and order on August 3, after two weeks I called to find out where the order was, I was told part of the order had shipped. When a week went past and didn't receive the order, I called again on Aug. 22 I was then told the rest of the order had shipped and It should be there by Thursday, Aug. 24. I live in NJ and the company is in NY. Well when it didn't come by Saturday, by 5 p.m., I filed a complaint with PayPal against them. Ironically, I get and email from LEDChristmasLights at 5:21 p.m. stating it was on the truck going to be delivered to today (Saturday) but he intercepted it and would issue the refund. I had already receive a package from UPS that day already. They are nothing but liars. If they would have been honest and said items weren't in yet I would have said please cancel. Instead of the run around. When I called him out on lying he said, If he was a scammer he wouldn't have refunded my money. He knows that PAYPAL would have handled that, so of course he refunded it. One way or another, it would have been refunded. This company has many different names so if you are buying like stuff, do your research. If it seems too good to be true, it probably is.
Order placed 6/5/17. It is 7/7/17 and no items received. First time I called on 6/15/17 and I was told it would be another 10 days. Now we are over 30 days post order AND CHARGED me on 6/5/17. Now no answer on the phone. I reported it to PayPal. How is this company still in business??? How do you explain to your very disappointed, autistic child that someone lied and stole from us after he has run to the mailbox for the past 32 days????? Sickening.
I purchased a Halloween costume for my daughter on Oct 10th and haven't heard a word from this company. It doesn't matter what time of the day you call, all you get is an answering machine. I've written several inquiries to them through their site where it says contact us and I have yet to hear from anyone. I will NEVER EVER buy from this company again. I'm trying to cancel my order so I can get a refund because they already have my money and I don't have the product. Most companies don't charge your card until the item is shipped. I will definitely report this company because they are a SCAM.
ordered my son the five nights at freddy bonnie costume ordered on oct 7th said id have it by oct 19 no show called and left mess with no answer from them finally tonight Oct 26 i got an email with a refund, how sad now i cant get him what he wanted since im outta time worst place ever!!! Now my boy is crying over all this so now i have to go to walmart tomorrow to try and make him a costume and make my baby happy!!! I am one pissed off Mamma....DONT BUY FROM THEM EVER!!!
I ordered a replacement cartridge for the swimming pool light in July this year, and didn't get either shipment or any responses (sent multiple e-mails) within more than a month. Then, after numerous attempts I got a return call from their manager Jeff Beach saying that the cartridge would be finally shipped. I received it after more than a month, and it was found out to be NOT the one that I ordered. Jeff sent me e-mail asserting that this is the only version available, and that the manufacturer has the wrong model listed in his catalogue. Then after I sent him all models' photos and descriptions he finally admitted that it was his fault, but never apologized. I returned his merchandise because order the correct one from another vendor, but got reimbursement only of order amount, but not of postal charges that occurred due to his mistake. After that again no responses to my emails and calls. My overall observation is that he is trying hard, but very lacks knowledge of inventory, professionalism and courtesy to the clients. Would never recommend anyone to do business with this company.
I ordered a Freddy fazbear costume for my son on September 3rd and have yet to receive it. Sent numerous emails and they will not respond back. Of course they have my money already. I will NEVER again do business with this company.
I purchased a 40th birthday tiara for my wife from these scam artists in January. Her birthday is in April. The box was shipped to me quickly, but I didn't open the package because I knew I wouldn't need it until April, which is her birthday. When I opened up the package the day before the party I was dismayed to see that NOTHING was inside. I sent the company an email including a photo of the empty box and packaging and was told by someone named Jeff that my complaint occurred 60 days after purchase, rendering it invalid. While I can respect the 60 day policy, I can not overlook the fact that they sent me an EMPTY BOX and refuse to take responsibility. If you are as foolish as me and didn't look up complaints prior to ordering from this "store", check your purchase immediately so that WHEN you have an issue, not if, you will be able to file a complaint against this irreputable business.
I do ALOT of online purchasing and this was the worst experience ever. I ordered a product that said it was in stock...specifically for my Halloween set up. Luckily I ordered it at the beginning of September. Then when I got the order it was not the same thing they had displayed online so it wouldn't work for my set up. I had to spend the time and money to switch everything around. So, I email them to get an address to ship this item back and ask for a refund. No response..., email again...no response. So, I turned it into my credit card company and they sided with me. Now that the company doesn't have their money they are calling me threatening to put me in collections because I never returned their item that is now in December and I was not able to use.
Tip for consumers: This is a horrible site. I am now having to fight with them about the return of a product that they sent that was incorrect. the expect that I pay for the return when they knowingly sent me the wrong item. Since I refused to pay for S&H they are sending me to collections and adding an additional $150 on top for having to send me to collections. I will be disputing this with Equifax, TransUnion, and Experian. And I am still having to store a very large doll that is of no use to me.
I called before placing my order to make sure that it would arrive on time since I would have no use for this product if it didn't, and I was assured repeatedly that I would have it days before my event. I called to follow up when I still didn't receive it by the time they told me I would and said it was on it's way. When I looked online though, it said it was still being processed - for the past 8 days. It was still processing when I called and left a message to cancel my order and emailed to cancel my order. A few days later, I got notification that it shipped. I now am out money to return ship a product I already had cancelled. Their customer service representative could not have cared less. RUDE AND INCOMPETENT SERVICE.
This site, ledchristmaslighting.com is a borderline scam site. They didn't ship my order for over a month, when I asked for a refund they claimed they had shipped it, after repeatedly lying about when items would be in stock. I filed a complaint with the credit card company and a week later they mailed me a partial order, proof they could have canceled the order but decided to lie to me about it. If you want to do business with a company that blatantly lies to you and won't ship items unless you file a complaint with your credit card company go for it. Worst online shopping experience ever.
Tip for consumers: Stay away!
I ordered a Halloween costume (BEFORE) reading this site's reviews...on 10/16/15. TEN days later I checked in as I had not seen any tracking information. It was then that they responded that my costume was actually sold out (HOW FUNNY! THEY ALREADY CHARGED MY CARD THOUGH) and that a refund had been posted to my account when it had not.
Well it's now November 11th, almost one month later and after numerous calls and emails stating that my account has still not been refunded, I have contacted my bank's fraud department and am going through the motions of having Wells Fargo get my money back.
This website is shady, shady, shady! Do NOT spend your money here!
11 days and it hasn't shipped. They refuse to answer emails. I've never been treated this badly. By a store.
No, there's still no dress, got money back and will buy a dress at mall for party this weekend.
Shipping & Returns
Tri North Lighting will provide our services to you subject to the following conditions. If you visit or shop at Tri North Lighting, you accept these terms and conditions. In addition, when you visit or purchase an item(s) from any business affiliated with Tri North Lighting, whether or not included in the Tri North Lighting website, you also will be subject to these terms and conditions. Tri North Lighting reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully each time you use this website.
If there is a pricing error on our website, we reserve the right to cancel and fully refund the order before the item ships. We will inform you of the error, correct the price and you will be allowed to reorder the product online.
All orders will take two to three business days to process. At times we may be out of stock on certain items. In that case, we will back order the item(s) and the item(s) will be shipped as soon as it becomes available. Custom orders may take up to four weeks to ship depending on demand. If you have any questions please feel free to contact us. We Ship via United Parcel Service (UPS) and Federal Express. Shipping fees may be calculated separately from the item(s) purchased or may be already included in our pricing.
Please note that a product may be placed on back order due to heavy demand. If you choose expedited shipping your item(s) will be shipped accordingly once the item(s) is restocked by the manufacturer. Be advised that it could take up to 1-4 weeks for an item(s) to be restocked by the manufacturer. If your item is on back order, you can call and cancel your back order at anytime with no extra cost to you if the item has not shipped. If the backorder item has shipped, you will have to arrange for a return.
Cutting marks for cuttable products are approximate and can be +/- 3 inches in either direction. Color temperatures are approximate and can vary from batch to batch as well so please be aware of this before you place your order. Once we ship an item cut from a spool such as rope lights and LED neon, it is not refundable since it is considered a custom cut product.
Our return policy is very simple. We have a 25% restocking fee plus any shipping costs at the time your order was shipped. You will also be required to pay for shipping the product back to Tri North Lighting. We do not accept any returns for products that are cut from a spool such as fiber optic cable, led neon and rope lights. Therefore, if the product is cut from a spool, it is non refundable. Because they are made to order, custom ordered Dance floors, custom ordered lighted trees, Floating lighted shelves and liquor shelves are non refundableonce an order is placed. We will not accept any returns of products that have been modified or tampered with. We will not accept returns of products that have cut electrical wires, Data wires or DMX connections. Cutting and modifying any types of electrical or data connections voids any manufacturer's warranty, voids any electrical listing and can be dangerous. You have ten (10) business days from the date you receive your order to retrun the item.
We make the return process very easy so you do not need to wait on the telephone for a return authorization. All you need to do is to simply ship the package back to our company at:TNL Lighting RMA Returns, 10 San Fernando Lane, East Amherst, NY 14051
The package must be postmarked within 10 business days after you recieve the item. If the items are not postmarked within 10 business days, Tri North Lighting, Inc. will not accept the return. All material must be returned with the original manufacturer packaging. If the original manufacturer packaging is not returned with the item, we will not accept the return. Once the product is received by Tri North Lighting, we will issue a credit in one of the following two forms: (1) a credit will be issued to the credit card used for the purchase or (2) a check will be issued to you as the purchaser. This will be determined by the manner in which the product(s) was originally purchased.
If you receive your product(s) in damaged condition, contact us immediately for replacement instructions. You have five (5) business days from the receipt of your product to report any and all damaged items. Should you fail to notify Tri North Lighting within the allowable time-frame, we will not file a claim for damaged materials and you will be required to replace the items at your expense. In the event that any damages are covered under the manufacturer's warranty, you may contact us within the applicable warranty time period and we will assist you by providing the manufacturer contact information. Tri North Lighting, Inc. is not responsible for manufacturers warranties.
If you have any questions regarding the above policies, please do not hesitate to contact us at 1-800-279-1681.
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