First the misleading marquee saying we are located in US. If you were in the US we would have GREAT service and quick delivery time. I ordered on 7/20 a costume for my granddaughter to give to her on her birthday, 8/5. I started calling and emailing the week before her birthday to get a tracking or even talk to a person. I finally got an email on 8/5 "your order has shipped" It is now 8/11... NOT HAPPY... still nothing and no tracking number!