LEDChristmasLightsReviews 58

It took over 2 weeks for them to tell me the items were out of stock and that they couldn't fulfill the order. I could have ordered this from Amazon and had the items 2 days later but the only reason that I used them was that they were a little bit cheaper. 2 weeks to charge my card and sit on my order without letting me know what's happening and then tell me it's out of stock is inexcusable customer service. Now the money is tied up with them and I still have no product. If they don't have it in stock, they shouldn't charge me. This is why Amazon is putting companies like this out of business.

Folks do yourself a favor and dont do business with this useless $#*!. It took them 7 days just to ship the item out and 8 days later i am still waiting for it. If you email all they tell you is they reserve the right to take up to 7 days to ship your item. Then its 7 to 10 days to recieve it, not for nothing we all have sent packages out and they do 1600 miles in 3 to 4 days even when the carriers are busy. This woman is a fat lazy hog no doubt. Wanna know why mom and pop shops are dying... its because of trash like this woman who could care less. I will order through amazon next time as i am done with the useless business owners in this country who just dont care.

I ordered my item and it was long overdue. When I called, I was given a 555 number and told to call that to speak to a manager, but that number directed me to general information. When I called their number again and asked to speak to a manager, they told me: "Hon, we don't do that", in a thick accent, and hung up on me. I contacted my credit card company - USAA - and they dug into it and said this site is a fraud that funnels your personal information towards other fraud companies that then begin to charge your credit card at their leisure. USAA cancelled my card immediately and has launched their own investigation.

Placed my order on September 5. Called to ask status on September 17th and was told one item was on back order. Called again on September 24 and was told the item was there they just had to unpack it and ship my order. Called on October 1st and was told that my items had shipped but that shipping was behind in inputting tracking numbers. Called on October 9th and was told that they would start a "trace" but still they could not provide the tracking number. Called on October 15th and was assured that they reshipped the order that had been lost in the mail, but that they didn't have either tracking numbers, but that I would receive the order by October 19th. Today is the18th and I have typed this review while trying to call them today with over 50 unsuccessful attempts during their normal business hours. I will update this when I have more.

We found a Flash costume on Amazon but the size we wanted was unavailable. We went directly to the company and placed the order. Not only did they have the size, but the customer support was incredible. The gentleman I talked to was not only helpful but he treated me with respect. When you full fill 1000's of orders a month it's got to be hard to stay positive. Led Christmas lights has earned my business. I would recommend them to all my friends and family. Thank you again.

I ordered my sons Halloween costume from these people on 10/17. I tried to pay extra for expedited shipping, but they sent me an email that said the costume WOULD ship over the weekend out of NY. I have pressed them for tracking info for a week plus. They never even responded to my calls, emails, NOTHING. Now, today, the Friday before Halloween they send an email that says the costume isn't in stock! Very bad experience! I would also advise you they aren't affiliated with the BBB in ANY capacity. The BBB has requested they stop using this affiliation. To add insult to injury, they are still showing they have this costume IN STOCK. Beware! Do your homework before ordering from LED Christmas Lights in NY!

I purchased a Halloween costume and makeup for my daughter on Sept 23,2017. The costume didnt arrive until Oct 18th and its noe Oct 20th and still no makeup to go with the Avatar costume. There was no shipping info at all in the package to say where the makeup was, I never received an email saying anything had been shipped, they dont answer emails regularly either. Now there is no phone contact listed on the site to find out what is going on. Judging from other reviews I am screwed out of the makeup as they took my payment and clearly ran only giving me half of my order. My kids Halloween event is tomorrow so now I have to scramble to get makeup that will only partially work to fit the costume colors. This place is a rip off and the service sucks, DONT BUY HERE!

Ordered a Halloween costume on September 26th. Checked on shipment date two separate times, and was told my item was shipping in the coming business days. Received an email Oct 15th saying my item was out of stock. Thanks for completely screwing up my 5-yr old's Halloween!

Follow up... Beware of this company. I placed and order on August 3, after two weeks I called to find out where the order was, I was told part of the order had shipped. When a week went past and didn't receive the order, I called again on Aug. 22 I was then told the rest of the order had shipped and It should be there by Thursday, Aug. 24. I live in NJ and the company is in NY. Well when it didn't come by Saturday, by 5 p.m., I filed a complaint with PayPal against them. Ironically, I get and email from LEDChristmasLights at 5:21 p.m. stating it was on the truck going to be delivered to today (Saturday) but he intercepted it and would issue the refund. I had already receive a package from UPS that day already. They are nothing but liars. If they would have been honest and said items weren't in yet I would have said please cancel. Instead of the run around. When I called him out on lying he said, If he was a scammer he wouldn't have refunded my money. He knows that PAYPAL would have handled that, so of course he refunded it. One way or another, it would have been refunded. This company has many different names so if you are buying like stuff, do your research. If it seems too good to be true, it probably is.

Order placed 6/5/17. It is 7/7/17 and no items received. First time I called on 6/15/17 and I was told it would be another 10 days. Now we are over 30 days post order AND CHARGED me on 6/5/17. Now no answer on the phone. I reported it to PayPal. How is this company still in business? How do you explain to your very disappointed, autistic child that someone lied and stole from us after he has run to the mailbox for the past 32 days? Sickening.

I purchased a Halloween costume for my daughter on Oct 10th and haven't heard a word from this company. It doesn't matter what time of the day you call, all you get is an answering machine. I've written several inquiries to them through their site where it says contact us and I have yet to hear from anyone. I will NEVER EVER buy from this company again. I'm trying to cancel my order so I can get a refund because they already have my money and I don't have the product. Most companies don't charge your card until the item is shipped. I will definitely report this company because they are a SCAM.

Ordered my son the five nights at freddy bonnie costume ordered on oct 7th said id have it by oct 19 no show called and left mess with no answer from them finally tonight Oct 26 i got an email with a refund, how sad now i cant get him what he wanted since im outta time worst place ever! Now my boy is crying over all this so now i have to go to walmart tomorrow to try and make him a costume and make my baby happy! I am one pissed off Mamma... DONT BUY FROM THEM EVER!

I ordered a replacement cartridge for the swimming pool light in July this year, and didn't get either shipment or any responses (sent multiple e-mails) within more than a month. Then, after numerous attempts I got a return call from their manager Jeff Beach saying that the cartridge would be finally shipped. I received it after more than a month, and it was found out to be NOT the one that I ordered. Jeff sent me e-mail asserting that this is the only version available, and that the manufacturer has the wrong model listed in his catalogue. Then after I sent him all models' photos and descriptions he finally admitted that it was his fault, but never apologized. I returned his merchandise because order the correct one from another vendor, but got reimbursement only of order amount, but not of postal charges that occurred due to his mistake. After that again no responses to my emails and calls. My overall observation is that he is trying hard, but very lacks knowledge of inventory, professionalism and courtesy to the clients. Would never recommend anyone to do business with this company.

I purchased a 40th birthday tiara for my wife from these scam artists in January. Her birthday is in April. The box was shipped to me quickly, but I didn't open the package because I knew I wouldn't need it until April, which is her birthday. When I opened up the package the day before the party I was dismayed to see that NOTHING was inside. I sent the company an email including a photo of the empty box and packaging and was told by someone named Jeff that my complaint occurred 60 days after purchase, rendering it invalid. While I can respect the 60 day policy, I can not overlook the fact that they sent me an EMPTY BOX and refuse to take responsibility. If you are as foolish as me and didn't look up complaints prior to ordering from this "store", check your purchase immediately so that WHEN you have an issue, not if, you will be able to file a complaint against this irreputable business.