I purchased a Halloween costume for my daughter on Oct 10th and haven't heard a word from this company. It doesn't matter what time of the day you call, all you get is an answering machine. I've written several inquiries to them through their site where it says contact us and I have yet to hear from anyone. I will NEVER EVER buy from this company again. I'm trying to cancel my order so I can get a refund because they already have my money and I don't have the product. Most companies don't charge your card until the item is shipped. I will definitely report this company because they are a SCAM.