Emilie D.

I called before placing my order to make sure that it would arrive on time since I would have no use for this product if it didn't, and I was assured repeatedly that I would have it days before my event. I called to follow up when I still didn't receive it by the time they told me I would and said it was on it's way. When I looked online though, it said it was still being processed - for the past 8 days. It was still processing when I called and left a message to cancel my order and emailed to cancel my order. A few days later, I got notification that it shipped. I now am out money to return ship a product I already had cancelled. Their customer service representative could not have cared less. RUDE AND INCOMPETENT SERVICE.