LBC Express

Sent my package from lbc jysquqre on May 5. Last update is may 8. What's the use of your tracking if not updated? Now it's may 13. Still no update! When I sent the package I inquired as to how long delivery will take. They said 3.business days. It's now 8 days and still no update. Lbc is useless. Will never use them again. Tracking # 1272 0078 3019

Worst shipping company ever! When I inquired about shipping an item to a guy named Luis, he suddenly hung up the phone; then, when I redialed the telephone number *******424, they just turned it off.
I do not know what is going on? They do not deserve even 1 star.

I went to LBC office Binangonan to drop a parcel after book it on the LBC website. But, the code I got was invalid as I edited my booking. I had no phone load so I had to leave to get the code for the edited booking and return. When I did retur with the edited code it did not work as well. The clerk who served me was really awesome. She got my phone and did rebooked my freight. She was also very careful and did dubbel checked the information before so there was no errors. One of the best customer experinces I had
She need to be promoted. I would hire her if she not work at LBC... On the spot... Her name at the receipt Ciarra... Take good care of this person!
I am also very satisfied with the speed of the service only took only 4 days from point a to point b. Will send with this company again.

Both Ally and Drew have take care of my cat China and did an awesome job. They are great.loved the building

LBC tracking service said that they tried to deliver the package but the house was closed so they had to deliver the package again at another business day, when there was no one that arrived outside our house. We would know if there was someone delivering a package outside the house since everyone of my family member would hear it and they delivered it at 11:00 pm. This is just dissappointing.

We sent 2 boxes from Canada to Philippines. My family received the boxes 1/2 full with all the most expensive stuff stolen. They retaped the boxes back up. L BC refuses to acknowledge or give us a refund.

My package was delivered past 6pm on a Saturday. I was not able to go with my other schedule since there's no one to receive except me. I hope they deliver like Lazada wherein someone will text and you can actually reply to the their message unlike their generated message to the customer.

LBC is not even worth giving a single star. Worst courier service in the Philippines! I entrusted them with an important parcel that was supposed to be delivered within 24-48 hours. 4 days went by and after several calls made to their call center, they still couldn't locate the parcel. They keep on saying that they will make a report and will follow up. They shouldn't give false hopes to the public through their web media stating that their delivery will only take 1 day for NCR and Luzon area. This courier service is careless. If they keep on doing this to their customers perhaps its best for their DTI certificate revoked.

- bad communication between the company and their customers.
- delivery doesn't communicate with the receiver and sender
- spelling error
The customer requested to speak to management but they never call back their customer.
- customer service they ask repetitive questions without reading customer notes.
- customer service at Blacktown branch their customer service very poor.
- I don't have any choice to use them. If I ever know any company much better with this company I will never use this company at all. But at this stage I don't have any choice.
- until now I'm still waiting for the management to call me back.

If there is a zero, I would give it to them. Contact # is not working, not responding to email. It has bee n a month and the document has not arrived yet, the tracking site does not say anything. I paid 1600 pesos, from Philippines to USA.

I am hearing impaired and I read lips. I sent money for my wife's family in the Philippines twice this month of July. I informed the Stockton LBC branch customer service guy yesterday and also the woman there 3 wks ago that I read lips. They were wearing masks behind a flexi glass on the counter and I was 6 feet away from them. I requested them politely many times to please lower their mask so I can read lips (they can immediately put their mask back on after they talked) to make transactions but to no avail. I had to call my wife in Lodi to put her on speaker phone to help me in my predicament. There was enough social distancing and plexi glass in between us but their lack of understanding to someone like me was very upsetting and frustrating.
It's time to look for another way of sending money to the Philippines!

Reasons why?
See below:
1. Origin branch made a mistake with the address but on the receipt, it is correct.
2. Delivery of the document was sent over a month ago.
3. E-mailed customer service and was told to go to origin branch.
4. E-mailed customer service asking for the current location of the document instead because I could not easily go to origin branch since it is quite far from home.
5. Asked for the branch where the document currently is being held so recipient can pick it up instead.

Customer relations specialists of lbc are unhelpful. I already told them in my e-mail that the document is urgent and I only needed to know the branch where it is held so the recipient can pick it up. They only kept telling me to go to origin branch instead. I've reitirated time and again that I could not go to Tacloban as easily before in this pandemic but they refuse to understand my situation.

ALL THE NEGATIVES ARE HERE! WHAT MORE CAN YOU ASK? This does not deserve even a star. I sent 2 boxes on March 22- received July 2022. Sent another 2(to Manila) on May, received Sept 2022. I had a lot of expired items because of this. What they did to me is heartless. Some of the items are broken (coffee, frames). But wait there's more. Lots of my items are missing (watches, signature sunnies, heaps of canned goods(leg ham and corned beef), chocolates, lego toys, stuffed toys etc. Please don't make a mistake on sending to this company. I hope these people learn their lessons.

My order has been ship at day 14 and now its day 21 and I've still haven't gottin my order.Please if you want to ship your order that you know would arrive in 5- 7 working days I would highly suggests J&T

The customer service representatives are rude! They didn't answer queries properly. Instead they got angry when you ask for an explanation. You can't even have an accurate answer for the tracking page. Service very slow.