About the Business
LawDepot lets you easily prepare and customize legal documents. Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
Patricia was very nice to talk to and handled my request very promptly. Made a headache a pleasurable experience. Thank you for your prompt and courteous service.
You provided Fast and efficient service, quickly resolved the issue, thanks very much for the assistance
Monique was awesomely helpful and gave me things to think about as I go thru this process. I am very grateful for her help in this matter.
I need a affidavit for affidavit for heirs what you sent me was far from what I needed in fact I don't think it would not help anyone for anything
Monique and C Stone were extremely courteous and resourceful. I am grateful for their help. I will be recommending this site to many of my friends and relatives.
Thank you so much.
What a crock. Free my $#*!. They want you to pay after spending an hour filling in their form. False advertising. I
Hello Paul.
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Cynthia
Customer Support
You downloaded it to Microsoft word so that I could fill it out. Excellent. Thank you. Now how do I cancel? I need no other legal forms so do not want to pay $33.00 a month for nothing.
It was ok I will be in contact if I have any questions...
Very courteous and efficient. I was having difficulty in printing out a document that I had paid for.
Willing to use again and recommend LawDepot to others.
Linda was extremely unhelpful when I called to get a link to reset my password. My account was never completed and I did not have a password. When I went on the Law Depot website to reset my password I never received the email to reset, after 6 attempts. Therefore I called to resolve the issue. She could not help me and suggested several times I just cancel my account - so I did. All I wanted was a new password!
Two lawyers reviewed my Ontario landlord tenant lease that I downloaded from Law Depot and told me that many the terms were not legal or enforceable. I did not realize this when I downloaded them from Law Depot in good faith. Long story short, this caused me legal proceedings that cost me $6300 in legal fees. BEWARE!
I had to call to get what I filled out on 4-4-2018 6:58 AM.
The lady I talked to about how I get document, knowledgable, precise and handled the form I needed, she explained that I could go to my account first and by putting in number given on document and it would be there, but after finding out verification on me said she would e mail within minutes I received the document.
Same as everyone else who got sucked in... such a shame companies like this exist and thrive while crushing people along the way.
This is one of those websites that scams you with their "free trial" and then gets you on their monthly subscription plan WITH NO SIGN OF IT. Only a sign-up confirmation email. They will send you some template over and over telling you it was stated in the agreement and that it's your fault because you should have checked your statement, but there's something funny about this company. I've never experienced that before. They have a 118 day return policy to save them from returning all your money when you realize that $33 is being taken from your account every month. I lost $429 to this company and they did absolutely nothing for me. I printed a free document with my trial on the first day, never logged in since and they still hit me with that sorry response. They were only willing to give me 4 out of 13 months worth of my money back. I hate companies that thrive on this sort of business model. Shady written all over it. They offer no solutions other than their templated response. Awful "customer service."
Very helpful website, product and staff.
Product saves time and money. Will continue to use service in the future.
Patricia Black was very professional and very helpful with my questions. She is a great example of a great employee!
I have never accessed this site since the day started a free trial. They said it was impossible to utilize the hundreds of dollars I have already paid (I suggested they suspend the payments and give me some time to try out their service). They processed refunds of 4 months only and automatically closed my account.
Hello David,
Our records indicate that you signed up for our service to create a document and never cancelled the account as per the terms of use that you had agreed to.
The document that was created does contain your name. You were sent an email to your email address the date the account was created which stated the date and time that the account needed to be cancelled by. We also followed that up with an email letting you know that you were now paying for an account with us after the trial subscription was finished.
The charges with our phone number next to them also appeared on all your monthly statements and we would have been happy to cancel your account at anytime. We have now cancelled your account and refunded the last 4 charges up to 118 days old.
Regards,
Cynthia Sawka
Their site says free but after filling the form out they want you to pay. When something says free a payment should not be required. Scam, gets you in then wants money. False advertising?
Hello Charlene,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Cynthia
Customer Support
Monique Hall's assistance was excellent plus!
She spent quite a while patiently and sympathetically helping me to get exactly what I wanted and needed especially since I am old, dying and not entirely able to manage on my own.
Many thanks!
They offer "free" template, but what it happens after you entered all the details, they ask for your credit card info.
Hello Nemanja
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Cynthia
Customer Support
She kept describing things supposed to be on my screen which were not on my screen because I had clicked on Print as she had told me to do in order to print it, which I would have done anyway, and it printed from my Word Perfect. She directed me back to the LawDepot site and I double-clicked (about 2 dozen times) to bring up the document, but it never did. So I would be unable to revise it if I so wished. She implied that I did not know how to use my computer or my email. I assured her that I did indeed know how to use my computer and my email, that I had been a litigation paralegal for all my working life until retiring after a bad fall a few years ago. The only reason I gave her even one star was because I couldn't get the review to register without clicking on the stars. The only advantage she offered was being so condescending that it made me want to cancel immediately, which I am very glad I did.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry we sent you the wrong document. We do not carry the affidavit for heirs. I wish we could have been more help