About the Business
LawDepot lets you easily prepare and customize legal documents. Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
Meets needs for a single member operating agreement.
I already had a subscription to a lease agreement, and it would have been nice to know up front that additional costs would be incurred to access a purchase agreement. Otherwise, why let me access your platform through the same email and password?
Hello Curtis,
Looking at your records, you selected the Basic License, which allows you to create, print and download one document type for a specific time. All Licenses are posted on the Select a License page before you make a selection.
For more details, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am - 7 pm ET.
Regards,
Divine
Customer Support
Service easy to use and price is more than reasonable.
Hello Donald,
Thank you for the review. We appreciate you visiting our site.
Regards,
Divine
Customer Support
The process was easy with the guided help, pricing is reasonable.
Hello Joyce,
We are glad everything went well. Thank you for using LawDepot.
Regards,
Divine
Customer Support
It's the best thing for military personnel on deployment
Hello Walter,
We are happy to hear that we were able to help. Thank you for trusting our site.
Regards,
Divine
Customer Support
The service is okay, but they've charged me lots of money. The state it's completely free, but they ask for your card's details first in order to let you use "the free". Suspicious isn't it? I noticed they were charging my card for the last five month and I used them only once in my life.
I paid for subscription but cannot log into account as I have auto generated passwords which this website does not accept
Hello Nicholas,
We are sorry to hear that. Here's how you can change your password:
1. Log in at www.lawdepot.com/signin.php.
2. Enter your email address and click on 'Forgot password'.
3. You will receive an email to the account email address with instructions to reset your password.
If you didn't receive the password reset email, check your spam folder and If you still need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.
Regards,
Divine
Customer Support
I appreciate the simplicity, the information on common questions or clarifications. The cost seems very reasonable as well.
Hello David,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Was having problems with downloading of my files. Chose to "chat" with an agent for assiistance.
The agent's name was "Becky"! She is a keeper! Very professional and ask the right questions and gave me perfect instructions on what to do... Many places will not offer copy of the "chat" sessions. Being 80 years old, needed all the help I could get. Becky sent me an email providing the instructions provided in the chat... SHE WAS AWESOME... Thanks to LawDepot AND Becky!
Hello Jerry,
Thank you for the feedback. We will certainly let Becky know how awesome she is.
Regards,
Divine
Customer Support
This is a great help,Getting older and need to protect different types of property
I don't like that you didn't tell me of the membership options until I was done with the document.
Hello Stephanie,
We are sorry for your frustration. Our goal is to provide Customer Experience. Since our website is Do It Yourself, customers must decide whether our documents would work for them based on their situation. Once they have decided that the document suits their needs, they can select a subscription or pay for it. We do not offer legal assistance or advice, thus the prices at the end. We appreciate your feedback. If you need more assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7pm ET.
Regards,
Divine
Customer Support
Looks ok margins not showing all the word. Advertisement at the top of the will.
Hello Christina,
If you need assistance with your document, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8am-7pm ET.
Regards,
Divine
Customer Support
Revocable Living Trust was easy to fill out and is easy to edit.
Hello Michael,
We appreciate the review. Thank you for using LawDepot for your Revocable Living Trust.
Regards,
Divine
Customer Support
The representative was so patiently helpful and very knowledgeable.
Hello Gail,
We appreciate the feedback. We are glad to know we have provided you Excellent Service.
Regards,
Divine
Customer Support
They made a point of saying in big letters "100% free", then snooker you in with a so-called free trial, so it's really not free. They charged me $35 for three months, even though I contacted them to cancel. They claimed that they received no phone call. Scam to get your money. I didn't use the service, and didn't agree to have an ongoing account.
Great service and terrific way to save money. Special thanks to Tina Fagan for guidance and handling my account.
Hello Don,
We appreciate the feedback. We will certainly let Tina know of how well she helped you with your account.
Regards,
Divine
Customer Support
Wanted to try this site before I make a full commitment. Little put off by having to deal with declined card.
Hello Gary,
The following payment methods are accepted: Visa, MasterCard, American Express, most debit cards and PayPal. Maestro is available for UK customers.
Ensure the information you entered matches your credit card information. If your entry is declined, we suggest you try another credit or debit card or PayPal. Please note that we do not accept gift cards. If you still need assistance, contact your bank.
We appreciate the feedback and thank you for visiting our site.
Regards,
Divine
Customer Support
Super easy to complete. Provides substantial agreements.
Hello Conner,
Thank you for the 5-star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support
I ordered Trust document access previously but does not apply to pour over will?
Hello Stanley,
The Revocable Living Trust we offer does allow you to include a Pour-Over-Will. If you need assistance on how to do it, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am-7 pm ET.
Regards,
Divine
Customer Support
So far, all has been good!
Now, to my document to see how everything works. Thank you!
Hello Brian,
We are glad to know everything has been good. We appreciate you using LawDepot.
Regards,
Divine
Customer Support
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deborah,
Thank you for the feedback. We appreciate you using LawDepot for your Operating Agreement.
Regards,
Divine
Customer Support