About the Business
LawDepot lets you easily prepare and customize legal documents. Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
LawDepot Reviews Summary
The company enjoys a strong reputation for its user-friendly website and comprehensive document offerings, which customers find easy to navigate and understand. Many reviews highlight the affordability and efficiency of the services, with a particular emphasis on the thoroughness of the forms provided. However, some customers expressed frustration with payment processing issues, particularly the lack of support for certain credit cards, which led to additional calls for assistance. Overall, while the customer service is generally praised for its friendliness and helpfulness, addressing payment concerns could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews
It's a little deceptive when you start completing the form, it seems like it will be free and then when you're all done, here comes the fees
I would have been interested in easy-links to Last Will and Testament as part of the prenup package I purchased. There was the option for an upgrade for $100 and something dollars for access to "hundreds of documents" but no details or link as to what was included with such. You may wish to reconsider the current user interface on that final purchase page - you may be able to drum additional biz/revenue at that tipping point time of purchase.
Hello Robert,
The licenses we offer are located on the Select a License page after you fill out the questionnaire. You may choose from three different licensing options:
One Year Pro: $107.88. Create and print as many documents as you need for an entire year.
Basic: $7.50 - $50 per document, depending on the document. Provides complete access to a specific period and date. This option self-expires.
Free 7-day Trial: Free access to all documents for one week. $35 per month after that. No commitment - cancel online at any time. Once you have an account, type Cancel in the search box and we will provide the link to cancel your account.
If you have more questions, or need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.
Regards,
Divine
Customer Support
I took a seminar about a living trust. They wanted over $2000 to have a lawyer make one out. That wasn't in the budget. I came home and found one through Law Depot. It was definitely what we were looking for!
Hello Steve,
We appreciate the review. We are glad you found the document you are looking for way less than going through with a lawyer.
Regards,
Divine
Customer Support
Both the regular and additional questions were asked to make me feel that the agreement was suitable for our needs. Thank you
Hello Ann,
We are so happy to hear that we were able to answer your questions. Thank for using LawDepot.
Regards,
Divine
Customer Support
Why did I have to pay again? I paid for this service last week to.
Hello Christina,
Thank you for your feedback. Based on your records, you purchased a Notice to Enter and Rental Inspection Report document. Both documents allow you one year of access to edit, print and download. If you need more assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am-7 pm ET.
Regards,
Divine
Customer Support
So far, so good. Several documents to go
Hello Abigail,
Thank you for the feedback. We appreciate you using LawDepot for all your legal document needs.
Regards,
Divine
Customer Support
Easy to use!
Hello Jacob,
We appreciate the 5-star rating. Thank you for using LawDepot.
Regards,
Divine
Customer Support
More confused when I was done than before I started.
Hello Brittany,
I am sorry to hear that you had some trouble with our site. Please contact Customer Support at 1-855-231-8424 Monday to Friday to assist you with your concern.
Regards,
Divine
Customer Support
Charged 35.00 for subscription. Cancelled and they would not refund my money. The person you talk too will not allow you to talk to anyone else. She states she is the escalation department. Don't waste your money!
Hello Tracy,
Thank you for the feedback. Looking at your records, you initially signed up for a seven-day Free Trial Subscription on April 2,2023, at 01:05 AM ET. The website states it renews for a monthly fee of $35.00 after the Free Trial ends, and you can cancel anytime within seven days to avoid renewal and charges. Your one-week free trial expired on April 9,2023, 01:05 AM ET. Since your subscription was only canceled on April 14,2023, 10:56 AM ET, which is five days after the free Trial subscription expired, therefore the charge on your card. Unfortunately, no refunds for a Free Trial turned into a monthly subscription will be processed. You still have access until May 9,2023, 01:05 AM ET, and you will not be charged again for this subscription.
We appreciate you reaching out to us regarding this matter. We hope that you now have a better understanding of why your request got denied.
Regards,
Divine
Customer Support
Very successful in completing the document, instructions were very helpful.
Hello Carol,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Awesome! Easy document creator! Just input your info and edit as necessary! Done!
Hello Samantha,
We appreciate your review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Relatively easy. My age prohibits me from going too fast in creating documents. This process is easier, for me.
Hello Mike,
We appreciate the review. We are glad you found our site easy to use.
Regards,
Divine
Customer Support
Complete, thorough template of the document we needed. Easy to fill out. Good price for the right to edit, download and print for the next 5 years.
Hello Jeffrey,
Thank you for the 5-star rating. We appreciate you using LawDepot for your legal document.
Regards,
Divine
Customer Support
Used them for years and then this year they put up my price by 46%, and their attitude was take it or leave it
So who got a 46% pay rise this year not me. To verify I am Chris Brearley and this is genuine
Hello Chris,
We understand your frustration about our price increase. These new prices were determined as we added more legal templates and expanded our workforce to improve the site further and the quality of products and services to our customers.
Thank you for your loyalty and your support.
Regards,
Divine
Customer Support
Very easy to understand directions, easy to pay and print
Hello Richard,
Thank you for the 5 star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support
I did cancel my trial after realizing none of their documents are useful. My bank kept rejecting their documents. After 4 months I realized I was getting a monthly charge of $35. Called their customer service and they refused to reimburse, even when I never used any of their documents for months. Now I have to pay $140 for nothing.
Hello Oscar,
We have been a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and saved considerable legal fees. Our in-house legal department drafts and revises our form templates and software. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can affect whether the form is legally enforceable and valid. Suppose you need help completing the answers or editing the document to fit your fact situation. In that case, consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.
I am sorry if you feel that way. Our records show you signed up for the Free Trial for one week on December 14,2022, at 11:10 AM ET. The website informed you twice that your subscription automatically renews after the Free Trial ends for $35.00 per month. We sent you a confirmation email after you signed up for the service stating, Your subscription automatically renews in one week on December 21,2022, at 11:10 AM ET. The only cancellation showing on your file was on March 21,2023, 11:10 AM ET, because your credit card got declined. Unfortunately, all charges will remain and no refund will be processed.
Thank you for your feedback.
Regards,
Divine
Customer Support
Pretty good experience. Easy to read and understand.
Hello Calos,
Thank you for the review. We are glad you had a great experience using our site.
Regards,
Divine
Customer Support
Easy to resume activity from where I left off last year.
Hello Steven,
Thank you for the review. We've made the website user friendly as possible.
Regards,
Divine
Customer Support
Ez to follow laid out very well and answers many questions you may have
Hello Joshua,
Thank you for the review. We are glad to know we have answered all of your questions.
Regards,
Divine
Customer Support
Super fácil y completo. Sin tener que salir de casa.
Hola Nicole,
Agradecemos la revisión. Gracias por usar LawDepot.
Atentamente,
Divine
Atención al cliente
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ed,
I apologize if you feel that way; we have never deceived our customers. We have over 10 million customers and counting worldwide. The Free Trial for one week is what we are promoting as Free on the website. It is 100% Free when you create a document or documents on our site. When it comes to printing and downloading, you can select the Free Trial for 1 week. Free access to all documents for one week. $35 per month after that. No commitment - cancel online at any time. Once you have an account, type Cancel in the search box and we will provide the link to cancel your account. All details are provided so you can decide about your purchase. I hope that gives you a better understanding of what our promotion is. If you need more assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am-7 pm ET.
Regards,
Divine
Customer Support