lastminute.com

Took money for flights off me then canceled all four of my flights outbound and inbound two days before my trip. They claim the airline canceled if that was the case they would have consulted with me to book a new flight. Was told it will take 2 months to refund me. Absolute joke.

Worst service ever!
Had a worst experience with lastminute.com
Call centre untrained and unprofessional
Lost my money and cancelled all the tickets too
Last minute cancelled flights but airline confirmed that lastminute.com didn't clear the payment but got paid from me though.
Be careful!

Be aware and avoid this useless travel agency as their call center is run by Indians in India. You will find extremely frustrating dealing with them. I bought a return flight ticket to Morocco for July. I spotted an error in my name in the ticket and I called them to rectify the problem. Each I phone them a new assistant would assure me that it will be sort it soon before the departure. I waited until the day before I am due to fly. But nothing was done. I contacted the airline and told me that they cannot do anything until lastminute contact them. Apparently they have never made any contact to change the name on my ticket. I contacted them to request a cancellation and a refund but all vain as they did nothing... I ended up losing my £322.34. I will never ever used them again.

Site does not let customers add luggage items to their flight during booking. They falsely indicate it would be possible to do so upon purchasing the ticket, by contacting the main airline's customer service. Customer service then says that is impossible due to multiple carries executing the flight itinerary. I would have not bought my Zagreb-Kansas City ticket had it not been for this false piece of information provided by lastminute.com.
I am being forced to add the luggage item at the airport which is by far the costliest option.
Never using lastminute.com again.
Also, the practice of not including luggage automatically for overseas flights is bait to lure customers in with affordable prices. I have been traveling overseas for a long time now, and this is the first time I'm experiencing this. This is a new practice, and it's here to stay, unless we the customers rebel.

We booked flights several days ago to go from Bergen to London. They sent me a confirmation number but when I go to the sight every day for the last four days they indicate that I do not have any reservations booked through them. No email, no chat and you have to call England and be put on hold with a number who then disconnects you repeatedly. Total Con.

I had a return flight booked from Cork to London Heathrow in December. Flight out went according to plan unfortunately, the return flight was a different matter. I couldn't check in on line. I tried checking in through lastminute.com and Aer Lingus. I tried logging into my account but kept getting message 'password incorrect'. Clicked forgot password, no email came with a link. I tried to get help through chat, they couldn't help me. I sent emails but to date no reply.

My advice don't use lastminute.com

I tried to change my flights due to a documented medical diagnosis that I was unfit to fly. Contacted Lastminute.com nine times over a period of 48 hours. Each and every time I was told I would be contacted with the procedure to change the booking either within 24 hours or two hours depending on the operator / salesperson. I didn't receive a single call back or email on any of the nine occasions. Finally, on the evening before the flight I received a rapid and barely comprehensible one sentence phone message that it was too late to change the flight as it was now within 24 hours of the fight time. It is in short a total scam. Fortunately British Airways were able to put my flight on hold in a polite, courteous and professional manner. Despite Lastminute.com's best efforts I haven't lost any money but they have lost several customers as a result.

Was trying to stay at a hotel room the same night I booked. This "website" actually showed up through google and seemed legit. Entered my card info, received a confirmation email. This seemed sketchy, as I did not receive a confirmation email from the actual hotel I was staying at, but rather from this website. Did not really think much of it. Show up at the hotel, reservation never made. I was furious. Spent an hour on the phone on hold until I actually got connected to someone in a foreign country call center. Was put on hold and when she returned she said she had called the hotel and the hotel said there were no more rooms. I wanted to go back into the lobby and ask the man if he did indeed receive a call from them, but I didn't. She said I would receive my refund in 3-5 business days. Now I'm terrified to even call my bank to see how much money they actually took out and if they took any more out. Definitely getting a new card after this please stay away.

Stayed here for 1 night before our flight from Manchester Airport. Room was clean, beds were comfy. Everything you needed was in your room from kettle to hairdryer. All staff were friendly and helpful. We booked the shuttle bus service the night before our flight, we thought this service was a great idea. We would stay again and use the car parking service next time. Overall the hotel could do with updating but from what we saw, everything was good.

They phoned me after I made a failed booking attempt online. Very helpful and booked the flight for me. Took over $6,000 from my credit card instantly and then notified me the booking was not confirmed. My card is maxed out and I haven't enough to book another flight and they say it could take 4 weeks for the credit to come through.
Impossible to talk to anyone who makes sense. Absolute Sharks do not use.