lastminute.com

Will never use again after this experience! I booked a surprise holiday for my fiancé and even ensured the booking was all secured by calling up after the reservation. I had no issues with the flight and arriving to the destination however once arrived to the resort I was told there was no booking for us! We were told they had never heard of Lastminute.com as they receive there bookings from an intermediary we had no idea who this intermediary is! We were unable to get hold of Lastminute.com as they kept hanging up/disconnecting and eventually when we did they were useless! The kept saying the booking was confirmed and there is no issue when clearly it wasn't, they were reluctant to speak to the hotel staff and were very rude and unhelpful. This was extremely embarrassing for us as we waited over 3 hours to try to get a room on the phone to last minute.com! I had planned a surprise activity and dinner for my Fiancé's birthday and in return was unable to amend this so lost my money here! The hotel manager then said he would give us a room for our stay until they sort this out however we needed to pay for this! I am still awaiting Lastminute to contact me, they have ruined our holiday and stressed us out where this was suppose to be relaxing and hassle free!

My experience of lastminute.com has been nothing but a cause of stress and anxiety.

I was unable to fly on my outgoing flight and lastminute.com did not allow me to cancel my flight. I travelled using expedia to my destination thinking that I would still be able to use my lastminute flight home from my destination. However, since the booking was already happening I was unable to make any changes to it, including adding luggage and seat selection etc. In addition, the information and PNR number they gave me for my flight did not correspond with the actual airlines records, therefore I was not able to log in to make changes to my flight via the airline.

When I called the customer service number they were very unhelpful. The woman said she could not work out why the information would not work on the airlines sights. She put me on hold 3 times. I asked to stay on the line as each time she put me on hold it took a while for her to get back to me. She proceeded to put me on hold and after the third time, she said she could not hear me. She then hung up the phone, leaving my issue completely unresolved.

I booked flights for next week through lastminute.com via skyscanner and everything seemed the be straight forward. My payment was accepted and I waited for my receipts to arrive. That is when I was sent a "your booking is processing" email that said they would let me know when it had processed. 4 hours later I still had not received confirmation so called up the customer care who said I would receive it within 24 hours. It was while on this phone call that I discovered they had added insurance onto my booking without my permission. I asked them to remove it as I did not ask for nor need it. 24 hours late still no confirmation so called back and they said I would receive it within the next 2 hours. I then received an email to say my booking had been cancelled! Went back onto skyscanner and the cheapest tickets were now £50 quid more expensive that what I had originally paid and the flights with lastminute.com that I had booked are now over £100 more. When I called the team up I had a very unhelpful customer care team provider who simply told me that it wasn't lastminute's problem but one of the airlines. These flights shouldn't be made available (and according to skyscanner they are still available) if lastminute aren't able to fulfill. I am shocked by the service I received from last minute and will not be using them again.

Worst experience I've ever had booking with last minute. I booked a holiday for me and my friend months ago for 6th September. I did not receive one email about anything during the COVID pandemic and later found out that the airline I was meant to travel with had actually gone bankrupt. I checked my last minute account and it said everything was still booked and even the option to "book luggage". I called up and they told me what I already knew and that they would file a "claim" for my money and that I didn't have to do anything else. I asked if my hotel was still ok and they said yes. So I booked a flight from easyJet and arrived in Amsterdam.

I got to my hotel, only for them to tell me that LastMinute had cancelled my hotel even though I never told them to, last minute had actually told me it was not possible to cancel my trip but could try and amend the date if I wanted to.

I paid for a full trip with last minute only to have to repay again and book everything separately last minute.

The service on the phone was appalling, they didn't care that they left us stranded in another country. They gave us no help and no guidance on what to do.

I will never book with them ever again and I hope it's enough to say you shouldn't either.

Last minute are yet to contact me and send me emails like they said they would. I will be sending the same review on every site so people will not have to experience the violation I did.

Book everywhere BUT here

Booked a holiday on Thursday 17th August 2017 but had not been given confirmation of the booking. We called up on Saturday and they had said we should be receiving the confirmation within 24 hours. We called back on Monday for LastMinute.com to then tell us their was a problem with our flights and that they would be sorting it.

Again there was no response nor confirmation. We called again the day after for them to say their were no hotel rooms left.

They offered a replacement hotel for another £800 extra. Obviously we were not willing to pay and have sent them 4-5 other bookings that matched our original booking and still, no sign of any help, response or confirmation.

Every time we call up, they say that a manager will call back within 3 hours - There is never a callback! We are doing the chasing, and nothing is getting done.

We are left not knowing if we have seats on a flight, we know we don't have a hotel, yet we have paid full price for a holiday that now doesn't even exist. We don't know what to do. If we cancel, they say we will not get a full refund, so we would have given last minute.com money to mess up a booking.

We have asked for all phone recordings to be sent to my email, but they said they can't confirm we will recieve all recordings.

DO NOT BOOK!

The worst experience ever. They are scammers and I would highly recommend never ever dealing with them them if you don't want to be scammed with your money!

We never wanted to go with this website but weren't left with a choice when they were the chosen vendors of this voucher I had won. We booked a holiday and were told about a hotel and that it was cost us extra money to book it. The hotel looked lovely and when we checked the nightly rate we realised that the extra amount was justified so decided to pay up. We were charged the amount and later sent the confirmation email only to realise that the hotel they booked was TOTALLY different from the one discussed on the phone and in fact considerably cheaper! If we would have booked the flights and hotel (that they booked us on) on our own then it would have definitely been within the Voucher! They scammed us with the extra money!

We have been trying to contact them and it is impossible to reach anyone! Their customer service is the absolute worst I have experienced! I am shocked that such a company even exists!

If you want to save your money PLEASE Do not deal with them!

Lastminute.ripoff.com well there you go, yet another company who couldn't care less about their customers. If you are about to book with them because you've seen a great price advertised and you then find out when you've paid that there are EXTRA hidden costs, then don't be supprised. The rate you see is not the rate you will pay, they add on obscure costs that not even their own (outsourced) call centers can explain. I called twice and was deliberately cut off twice. I had a real good laugh when you go to their 'About Us' page where me, the customer is at the center of their business model LOL. IF YOU ARE HAPPY TO LOSE MONEY, IF YOU ARE HAPPY TO PAY MORE THAN THE ADVERTISED RATE, THEN THEY ARE WAITING FOR YOUR BUSINESS. YOU'VE BEEN WARNED!

They scam people with a service fee. It's illigal and I checked the law and they just ignoring my emails. Truly a very bad experience and hope they go bankrupt

Made us pay for a bag we didn't get. Unhelpful in the chatt. Booked each of us seperetly so that we could not sit nect to each other without paying extra.

Impossible to communicate with this deceitful company, DO NOT EVER CONSIDER BOOKING with them.

Customer care verging on fraudulent behaviour should they actually engage with you.

THIS COMPANY SHOULD NOT BEALLOWED TO TRADE - YOU HAVE BEEN WARNED

Absolutely disgusting agent. Substantial money was paid for flight (direct BA) and hotel. At the time I need to do the online check-in I have not been sent the passenger number from lastminute. Many calls back they keep saying it will be sorted and fine and sent to me within an hour so I have to call back a total of 7 times. The next morning I get An email from them at 8am that they have cancelled my reservation for the flight 12.40 that day. I call them and they say the hotel is not refundable and that they hadn't booked me onto the flight and that I didn't have a seat on the flight even though they had taken my money. They were rude and not caring and never apologised and claimed that they had tried to call me many times ahead of this email (which was untrue). I have lost a lot of money and had my holiday plans ruined at the last minute (maybe that is why it has this name). Wish I had read one of these reviews before using it really ruined my holiday and left me hugely out of pocket.

I am really unhappy with lastminute.de
I booked a flight via their portal and added some luggage on top. I paid a lot for additional baggage but in the end I didn't get what I booked and paid for. When I was at the airport they told me I don't have additional check in luggage included in my ticket so I had to purchase at the airport. What I paid for last minute was hand luggage! Who is asking to pay for habd luggage? I called the customer service and they said yes, I booked and paid for hand luggage so be I can bring 10 kg of hand luggage but no check in luggage. They were very unfriendly and not helpful. I wrote a big letter a few weeks later with the claim that I would like to have my money back because I paid for luggage which I didnt need (hand luggage is always included). They said sorry but I could have read the little terms and conditions where it says if you want hand luggage you have to pay extra! I dont get it. Never again. Unfriendly and they try to make money with small things! Not recommended, there are better booking portals.

Last Minute provided the wrong flight then charged us for our cancellation. When we called in to fix the problem, they told us they couldn't refund us the rest of our money because they couldn't track our steps to find out if it was their mistake. When we called the second time, it was because we had somehow bought insurance and used the insurance on the cancellation. When I asked how that's reasonable, given the fact it was their mistake to begin with, they weren't sure and told us they would call back. When we called in the THIRD time they came up with a completely different reason, some sort of protocol and said it was absolutely impossible to give us back the money we were owed.

Last Minute is a scammy company with unethical business practices. This process took a week of back-and-forth and hours upon hours of dealing with representatives who were clearly making up the rules as they went. They stole my family's time and money and I highly urge anyone else looking to work with them, to choose another company, for your own sake.

I have made by mistake a error with the name on the booking, It was meant to be on the booking ryusei and I wrote riusey, ok that was my mistake but when I have asked last minute to make a change I have been told that it would be 30 extra charge... No worries that was my mistake, I said ok, next day receive new message saying it would be 30+ 25, my answer was ok no problem next day received other email saying like the 1st mail that it would be 30 euro... It has been like that everyday for 3 weeks now, they can't find me any solution knowing that we only need to change 2 letters on the booking but anyway it seems too hard, they make me call the airline company saying that I had to change the name myself, so I called to find out that I can't change the name myself that it has to be last minute.com to do so,
After now 3 weeks of trying to change those 2 letters and the flight to come very soon, I have decided to let know people about this scam and buy myself a new tickets straight from the airline and never use last-minute.com again
Hope this was helpful for the future customers

We booked tickets to fly from Romania to England roundtrip my husband, my son and I with Lastminute.com. They literally ripped us off! They double charged us for the tickets as we couldn't find seats on the same lane because the airplane was full! So I had to stay on a different lane from that of my husband and they double charged the ticket of my husband!
Also, when we wanted to go back to Romania, at the check in of the luggage, it turned out that they booked us tickets with option of no check in baggage! And we bad to £114 extra to check in our baggage which we booked to have! They are thieves and I don'y advice anyone to book anything with them. Also, on the day of going back from London to Bucharest and after we had the issue regarding the luggage on the check in I heard the Airline staff saying that this is not the first time this agency "Lastminute.com" does this! And that they have done this a lot! I do not recommend this agency to anyone! And I don't advice anyone to use them for anything! This trip cost us almost £3000 for the tickets and luggage solely, only because of their bad service and non-honesty! Terrible experience which I don't even wish to my enemy! This is how much we suffered because of this thief agency! I DO NOT RECOMMEND IT AT ALL FOR ANYONE!

Having booked on Wednesday 4th Oct we received a call on Thursday to say the hotel hasn't got avalibity and we would get a call back on Saturday at 4pm. We did not receive a call so I called on Sunday and gave them an alternative hotel and was told I would receive a call on Monday. I didn't get a call. I then phoned on Thursday and told someone would call within 2 hours. No call. I called at 8 am Friday and told I would get a call within 4 hours. No call. I phoned again Friday early evening and told they could be trusted and I would receive a call within 45 mins but give them an hour. In total I've been on the phone over 2.5 hours and still no further on. Hotels are getting booked up and prices changing and during this time. I was told that I didn't receive the call backs because there was nothing to tell me. This is totally unacceptable. After 8 days I've been now told they have sent an email to the 3rd party. If I want a refund it would take 15 days.

Whilst people are generally polite on the phone they continually tell you they understand what I'm going through and if it was them they would be angry, they say trust them one last time in each occasion but don't do anything, I'm still with no hotel and no money back.

They only care about taking the full costs upfront and holding on to them. All I want is confirmation of another hotel! I have also been lied to on 3 occasions as well as the false promises.

The worse decision I made this year was to book my flights with LastMinute! I made a mistake in the surname and for 1 whole week I try to call the customer service to make the correction. They told me the request was made and everything would be fine. One week was gone and I contacted the customer service every single day and nothing was done. 2 hours before the flight from Brazil to Dublin, I got an email saying that the name change was not possible as there was less than 24hrs before the flight. I end up missing the flight, paying 1350€ for it, and I still haven't got Any refund of voucher for the mistake and lack of customer care!

When I try to contact them for refund they told me I should contact the airline responsable for the flight. In the same time the airline was telling me the opposite.

After so much frustration they have caused me, they didn't even try to apologise or give me an option so I could still fly.

I despite this company and I would never book anything with it again. I strongly recommend not to book any service or holiday with lastminute, because they won't help you if you ever need!

I have email, calls, names of staff that I have talked. Everything recorded, and I still haven't got anything back from anybody.

I want a response! I want my money back! I want them to give me a voucher or do something to reduce the damage they have caused me!