lastminute.com

I cant believe that a travel agency can work like this. I bought a ticket from chile to Thailand and two weeks after the confirmation of my fligths they send me a email telling me that the flight was cancelled because of the airway fault and that the pnly thing i can do was to accept the return of my money. I investigate directly with the airway and they told me that my flight was still avaliable and there wasnt anu problem with it. Now the agency only want to return my money back without an explanation and the tickets for other flight are more expensove that they were before. I hate their service, i wish a i hadnt bought my flights here.

I purchased a ticket with them and on the way back, A COUPLE OF HOURS before the flight, they changed the flight date/time. I had to get on another flight with another airline, and lastminute was supposed to refund partial part of the ticket, but they refuse to do so.

Horrible Service, very angered and shocked!
Hi,
I spoke to several agents I had an issue with my name on the booking almost 10 days before my travel and that it needs to be addressed before travel.

No one assured me of the changes till a day before my travel. I was still kept in limbo.

So I asked for refund: money instead of vouchers. One of the customer agents mentioned i can get a refund but will need to check back for quote.
So I went ahead a made a new booking. Soon after I called last minute to get my earlier refund, I was however told due to insurance I can get voucher refund. I insisted I had spoken earlier about money refund and that the earlier agent had given me that option.
She dismissed it saying I am only entitled 90% through vouchers and not money. I insisted this needs to be looked into for money refund as promised earlier. She told me she would look into it and come back to me in 7 days to let me know whether the refund is through money/voucher.
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And here I am today getting an email that I am not entitled for any refund for no error at my end.
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I got an email saying I don't qualify for any refund.

I am utterly shocked and angered by your horrible customer support. I need a money refund for my booking: ask_me

Even after several calls I am being silenced and all my money being taken! Where are the laws?

Such horrible service!

I bought a flight ticket with lastminute.com on 27/04/2022 and due to family commitments I couldn't travel on the booked date. So when I started to request for a change the real problem started. They took sooo long that the response was given just 13 hours before the flight departure. So I couldn't travel on the booked date. TILL NOW(09/06/22) I WAS NOT GIVEN ANY REFUND OR COMPENSATION AND I AM STILL FIGHTING with the numerous phone calls and emails. I hope I will get my money back.
SO I STRONGLY SUGGEST NOT TO BOOK ANY FLIGHTS WITH LASTMINUTE.COM

There are no emails available to contact this Company. You are not able to send a complaint nor inform them on any matter what so ever. You call the helpline number and it informs you of the costs of the call multiple times wasting your time and money trying to call them. By the time you're able to select your option to be transferred to you are told to go online to find the information and return to the main menu once again wasting your time and money. This company is unethical and it blows my mind that it is still operational and other companies still do business with them. I am absolutely disappointed at the actions of this Company. Disgusting! I would furthermore like to share why i needed to contact them. I had booked a ticket that was cancelled due to COVID- 19 which is fully understandable. My problem come with the refund that will take 2 months. Again i understand that it may take a while but i will be refunded in a form of a voucher. I am a foreigner in Germany trying to get back home. If it is going to take 2 month for me to get a refund in the form of a voucher. I have to wait here for 2 months so I can use this voucher. If it were a cash refund I would be able to buy a ticket so get home and get the money put back into my account when they are able to send it, but instead i'm stuck and cant get hold of anyone to explain that I would like a cash refund. How am I meant to survive for 2 months in a foreign country with less and less money everyday so i am able to get my voucher to come back home.

They clearly cannot live up to the name as me and my partner found out.

We recently flew to Turkey to find out at 20:00 they had double booked our hotel room and we had nowhere to stay. We proceeded to book our own hotel (which wasn't cheap) as there was no way of getting through to them and all correspondence was going dead.

When we finally got through to them, the customer service was unhelpful and very rude considering we almost had to stay on the streets of a Turkish town for the night.

During the holiday, we received an email saying that they had given us a refund for the hotel as I had asked (which I hadn't at all).

How can they seriously believe that by refunding the hotel which was the cheapest part of the so-called "package" deal is going to suffice in compensating me and my partner for the stress and inconvenience caused by not having a place to stay the evening of our arrival, the costs of all the phone calls to foreign numbers, the taxi's to numerous hotels in the area, the additional cost of the hotel that did have room to take us in and their overall attitude towards their mistake?

The worst service I have received by any company in years. I'm not going to hold my breath for anything to change, but I am in the process of gathering evidence and filing a formal complaint. Please save yourself the pain and go somewhere else.

Sean

So i made a hotel booking with Lastminute last night, total cost for family £2550. Money taken immediately, but no confirmation received. The website was having trouble confirming, will receive shortly. In the morning i get an automated phone call 'about my booking', get through to an agent, but i have to tell them why 'I am calling' - weird as you called me. Check my balance on bank card, payment still in the pending stage, so tell agent. Agent tells me there is no booking and the money will be returned in 5-28 days WHAT... If there is no booking then cancel the payment - 'it isn't a booking she tells me and the payment will be returned in 5-28 days. I want an email confirming this please, as this is a non cancellation booking - 'no i am not able to do that sorry' WHAT WHAT WHAT. So to summarise Lastminute have £2.5k of my money for a booking that does not exist for up to 28 days which i will be charged for on my credit card!. To call Last minute back, i have to pay a premium call line at 13p a minute did you know that too. Disgraceful will never use again.

I will never book anything with Lastminute again! Worst experience ever! And really expensive for the service provided! I used LastMinute for my peace of mind but it was completely the opposite.
I booked my weekend package 1 month before travelling and I spent time looking for the right hotel in the right location. I was informed less than 1 week before travelling that the hotel I chose was overbooked and I was the lucky one dislodged to another hotel with a complete different location and, according to the pictures, not the same standing. I had picked a quiet area for my hotel. The new hotel was absolutely not in a quiet area, it was near a big train/metro/tram/bus station. The room was on the street side and it was really noisy. We had dust allergy reaction every time we will enter the room. The shower wire was leaking. They did the vacuum cleaner on Saturday morning around 8:30 am. I paid for the package 850£ and I only received a compensation of 60£ for the inconvenience. It's ridiculous as I had to phone them multiple time to have this compensation and paid extra every time I would contact them! I am so disappointed! Don't recommend them at all. There is no added value to use their service, just extra money!

Stayed here for a couple of days in March. The hotel is situated on one of the canals right in the city centre. It's about an 8 minute walk from Amsterdam Centraal station and seconds from all the bars, restaurants and shops.

The room was bare and very basic. The window was tiny and frosted so barely let in any light. It had aircon and heating so could adjust accordingly. Little things made it less enjoyable - floors were filthy and you didn't want to look under the bed. We actually went to primark (10 min walk away) to buy slippers.

The bedside lamp didn't work, TV was hanging off the wall and a suspicious hole in the wall had been covered up using tin foil. It wasn't a disaster but wasn't at all what we were expecting.

We paid an extra 15 per person per night for breakfast next door at Molly Malone's; it was awful. Budget cereals, plastic cheese slices and loaves of bread, and eggs and bacon sitting in a hot plate. In the minutes before 10am these are taken away, door closed and coffee and orange juice machines switched off. The servers were not at all friendly and it felt as though they really resented offering breakfast. Definitely not worth the extra money - there are plenty of places to eat locally that are well worth the 15.

On the plus side, the shower was really nice and I found beds really comfortable, although I do like a hard bed.

24/3/2020. Had to cancel a trip due to travel restrictions from Covid19. They didn't even acknowledge my request! A holding e-mail came back and since then, silence! Needless to say I lost all my money. Disgraceful way to treat customers. I'll never use this shower again and I recommend that everyone reading this takes heed of my misfortune... Update 13/4/2020:- After 6 written messages and a phone call to customer care & I still only have platitudes and holding messages - nobody has addressed the problem. Today, their "care" team hung up the phone without even waiting for me to ask my question - Atrocious! I'm taking this to all the relevant regulators this week - and they better believe that I have both the time and the patience to see this through to the end... Additional Update 18/5/2020:- after reporting them to the ECC and initiating a chargeback on my credit card, I finally got an offer of "Travel Credit" for the full amount - presumably this is the Government guaranteed scheme introduced last month. I still don't recommend Lastminute.com - they stonewalled and therefore forced me to fight like a tinker to get satisfaction! Appalling way to deal with people! Final Update 2/9/2020:- Credit finally arrived... glad to have it. They need to do some serious work with their customer service dept...

Eware of this website - I tried purchasing a KLM ticket on the website and was informed that my transaction did not go through because the ticket price had gone up. I was then provided with a revised quote that was ~35% higher than the initial quote.

Irritated by the suggestion, I proceeded to close the page and went in search for the same ticket on another website. I found the ticket elsewhere at a reasonable price and made the purchase - the transaction went through and I had no issues (there was no repricing!). After purchasing the ticket, I decided to check my Amex card to make sure the transaction went through only to realize lastminute.com had charged me despite telling me the transaction did not go through!

I immediately called them to explain what happened and was treated as though I was crazy despite the fact that this was all their fault. Logically speaking - why would I have purchased another ticket at the same price 10 minutes later if the initial transaction had gone through?

I made the complaint and just received an email suggesting that I would only be receiving ~25% of the total amount of the ticket which is just ridiculous and totally unacceptable.

I plan to aggressively fight what I deem to be a fraudulent act by the Company but figured it would be best to warn all out there to be extremely careful and completely abstain from booking with this company (there are way more reliable options out there) - If you still decide to make a purchase on here - tread cautiously and know that you were forewarned.

Spent 3 hours trying to buy tickets with continued error messages not allowing me to buy the tickets and my cc company thinking my card had been stolen..., 1 hour on the phone, OVERSEES, with them, and transferred repeatedly from one person to the next where they told me I would have to pay $200 more per person per ticket! That the tickets online didn't exist (mind you, I'd used 2 different computers to search), and then transferred to a "Manager" who said that I would not be permitted to even buy a ticket with them on the phone or online or any other way, as the
Security team" had put hold on my account as they couldn't verify my info. I asked which info? They said "All of it!" I said how can that be when that's my name, the name on my passport, the name on my credit cards, and I used 2 different credit cards! He told me to call and airline and book with them.
They're all one and the same company btw! Bravofly, Mamondo, Lastminute.com, Rumbo, and well, 73 other sites if you look online! SCAM! BEWARE! Wastes your time, money and patience to the max!

Nightmare spent months trying to get a refund for a booked shuttle service from the air port in Hong Kong to the hotel and back again Last min said we got on the wrong transport so we were liable for the extra charge Point 1 the desk at the airport had our names flight times hotel staying at yet the company still fought tooth making it hard to contact not replying to emails phone calls stretching it out over months causing nothing but stress all over a pittance about £30. It wasn't about the money but the principle of paying for a service then charged twice My advice don't expect a good service not even third class also as my wife is disabled we arranged for wheelchair assistance but that was lacking and at Manchester if I hadn't carried her to the plane we would have missed the flight the same sought of assistance was missing at Dubai and Hong Kong forget them also if you require assistance on your holiday couldn't contact them on numbers given so all in all a nightmare.

Last minute decided to amend our flights 5 days into our trip.

We had flights booked from 27th feb- 7th March.

Was told we had to arrive 1 day early for the return flight from Seoul to Vietnam and then wait 26 hours in the airport, then get on the original flight we booked in the first place, What utter rubbish!

This company is a complete joke and a con.

Absolutely no way the original flight was full. This is obviously set up to swindle customers. The flights were confirmed in the first place then they conveniently changed the return flights and offered a part refund according to there terms! A joke. Should be shut down as they are blatantly scamming people.

They didn't even send the confirmation email for the flights in the first place to the email we gave them. We had to create an account and then the flights were in the account. No email telling us this! Nothing! What a joke. Not only that they don't even have a mailing address. You need to call them.

This company is obviously making its cash through overseas calls and refund scams!

Don't use them whatsoever as they blatantly rip people off