Sean M.

They clearly cannot live up to the name as me and my partner found out.

We recently flew to Turkey to find out at 20:00 they had double booked our hotel room and we had nowhere to stay. We proceeded to book our own hotel (which wasn't cheap) as there was no way of getting through to them and all correspondence was going dead.

When we finally got through to them, the customer service was unhelpful and very rude considering we almost had to stay on the streets of a Turkish town for the night.

During the holiday, we received an email saying that they had given us a refund for the hotel as I had asked (which I hadn't at all).

How can they seriously believe that by refunding the hotel which was the cheapest part of the so-called "package" deal is going to suffice in compensating me and my partner for the stress and inconvenience caused by not having a place to stay the evening of our arrival, the costs of all the phone calls to foreign numbers, the taxi's to numerous hotels in the area, the additional cost of the hotel that did have room to take us in and their overall attitude towards their mistake?

The worst service I have received by any company in years. I'm not going to hold my breath for anything to change, but I am in the process of gathering evidence and filing a formal complaint. Please save yourself the pain and go somewhere else.

Sean