lastminute.com

Absolutely disgraceful experience with lastminute.com – this company is a complete scam and should not be trusted with a single penny. I booked a return flight, which was canceled due to a war. Pegasus Airlines confirmed they had issued a full refund to lastminute.com. Yet, instead of passing that on to me, lastminute.com did not refund me the full amount and charged me for a so-called "handling fee" for a service I never used. I didn't take the flight, received no service, and was still charged. Their response? "Cancellation is a service." Ridiculous.
Worse still and here's the real scam when you try to claim your money back, they push you into accepting vouchers instead of actual refunds. These vouchers can only be used on their own website, where everything is marked up and overpriced compared to other platforms. It's just a trap to funnel you back into another terrible transaction so they can rinse you again.
Their customer service is cold, robotic, and clearly trained to wear you down until you give up. Zero accountability. Zero fairness. Total manipulation.
They profit from crises, offer no support, and will do everything to avoid refunding your money even when the airline itself has already refunded them.
Save yourself the frustration and the financial loss. Avoid lastminute.com like the plague. Book directly with airlines or trusted agencies. This company operates on unethical practices and should be blacklisted. I will be sharing this experience everywhere I can

Please be careful when booking through Lastminute.com as they may well pass your booking onto another third party, who have a cheaper allocation of seats on a flight you wish to book. They won't tell you that they are doing this and it's only when you want to add anything onto your flight, such as luggage or seat selection etc, that you find out, it is not possible until you check-in at the airport, where is it a lot more expensive and you have no choice.
The easy answer is DO NOT BOOK THROUGH LASTINUTE.COM

I booked a holiday package through
Lastminute.com and cancelled just 12 hours later after realising the airport they included was incredibly far from the hotel, essentially unreachable without a car. It was an honest mistake, and I assumed I'd be covered by their advertised "right to cancel/withdraw."
Instead, I was hit with a £307 penalty.
This fee wasn't clearly stated anywhere, it's buried in vague terms and conditions with no specific amount mentioned. Customer service was unhelpful, and even when I offered to reinstate the booking, they refused. They kept the money and gave me nothing in return.
Completely unfair and misleading. I strongly advise others to avoid booking through Lastminute.com. There are far more transparent and honest travel providers out there. I do not recommend this company.

I am very disappointed with how long it takes to get things done. It feels like I've been taken hostage by Lastminute.com. The hotel I selected was shown as available online, yet the agent's email response says otherwise. I was also misled by a previous agent who assured me I would receive a call, but no one contacted me. This is extremely poor customer service. Your web chat agents are unhelpfully cold and robotic; it felt like I was speaking to a chatbot. When I requested to speak with a supervisor, I was denied. Changing this trip has become an incredibly stressful experience, and I'm regretting using your service.

On the 26 of April i booked tickets in advance from Yerevan to Paris 06/05/2022 for 4 persons, amount was 653,66 pounds, i will attach pictures of number of
Flight.Later this flight was rescheduled to 07/05/2022.On that day I went with my family to airport in Yerevan and talked with
Your colleagues and they informed that this flight was cancelled and the next available flight is in June only, one month later. I had to book tickets from other company
On 07/05 and to the different airport in Paris these tickets costed me 1162,13 pounds.I spent the last money i had to do it.

After so much time passed,money is still not refunded.

I booked the wrong date by mistake and wanted to cancel later for some reason but couldn't find any communication channel except a form on their website which i filled and submitted many times but not getting any response via email or phone. I booked on lastminute.ae

Barely even a real company. This is a scam operation running off the name of a.com era agent. They sell flights which don't exist, and then refuse to refund. Everything about their set-up is intended to shirk responsibility, from their lack of customer-service, to the fact they use a Swizz registered office to make sales.

Avoid like the plague.

Booked a flight on Lastminute, the airline cancelled the flight, the airline confirmed a full refund to the same method of payment as they've cancelled the flight, but still last minute was deducting 15% from my money as "handling fee" where they didn't handle anything, they even asked me to contact the airline to process the refund they didn't bother to handle this on my behalf. And their customer service and their complaint department showed extremely poor communication to handl this issue.

Absolutely appalling customer service. They gave me misleading information. I had to ring over and over again to get my final confirmation 24 hours before checking which they did voluntarily provide but I had to call them.

Never use this horrendous company. Booked a luxury long weekend for me and my youngest daughter to the canaries. Beautiful adult only hotel, paid for all the upgrades packages, took out their insurance and extra benefits package. Flow in to Tenerife great British Airways flight landed at 17:30 hours. Got to Tenerife, went to get our transfer, only to be told the hotel was in Fuerteventura. Completely wrong Island. Spent 4 and a half hours at.55p per minute, trying to get through to their usual Indian customer support team. 16 times they just hung up on us. NEVER USE THIS POINTLESS COMPANY. Ugly man and ugly company https://corporate.lastminute.com/investors/governance/board-of-directors/

They canceled my return trip with my consent and the agent i spoke to when booking the flights tricked me and interchanged my name and surname. They said outbound refused name change and they made me pay for name correction on return trip and when i wanted to cancel the outbound booking they cancelled both trips and told me it was my fault after calling me with a non UK number, i asked why are calling with international number, never got straight answer. I have been scammed before and this incident was actually the same with my previous scam.

Do not go near these lot. Absolute scum bags - flights cancelled and never told us, then refused to refund so we issued court proceedings and conveniently when bailiffs instructed they have no UK address. Winding up order is being processed on them now.
Disgusting company and should no longer exist

lastminute.com might work if everything goes smooth and you purchase all necessary cancellation and delay insurances (given that you're a lawyer and ensure you're covered), otherwise, should there be a cancellation by the airline, you're only offered a refund in travel credit or voucher to be used by lastminute.com valid for 12 months, and you get that refund after more than a month!

They give an option for an airline refund, but then you end up getting £100 less than what you've paid, including "a refund handling fee" of £35.

Lesson learned, don't use lastminute.com and book your flights directly from airline (reason I booked by them is because they offered outbound and return bought together).

This company should simply be shut down. There is no value created for the customers or anybody.
You are better off purchasing from the airline website.
That's unless you like to see extra charges on your credit card which you'll never be able to get back. Because it's impossible to speak with customer service. In that case lastminute.com is the right site for you!

Very dodgy refund policy. My flight was cancelled and the airliner refunded Lastminute.com. Nevertheless, Lastminute.com would not provide a full refund and tried to keep to itself more than £105 (out of £600) of what I paid for a service that they did not provide! Alternative refund option is ‘travel credit' but this was split into two vouchers with only one voucher can be used per-booking. Effectively, this forces you to make two future bookings with Lastminute.com! Mischievously, Lastminute.com did not inform me of the dishonest split-voucher-trick before accepting this form of refund. All complaints to customer-care fell on deaf ears. I shall never again use Lastminute.com

Booked a hotel with this crowd, only to find it was 50% cheaper to book direct. With no option to cancel or any support getting a price match, I know I will not use this service again. Highway robbery. My fault for thinking companies operated with some sense of morality, fool me once... never again

Would give 0 stars if I could. Worst experience ever. Took over €1400 off me and now I have no booking. Staff sending me automated replies days later (no number to ring of course) telling me to contact the airline. Contacted the airline and they never received any payment. €1400 out of pocket and still haven't received a response from lastminute or a refund. Definitely don't book with them

Appalled. Our airline cancelled our flights which already ruined our plans for Christmas. Lastminute.com has behaved terribly. Charging a €105 "handling fee" per leg of the journey to send a cancellation email to the airline. They do this really deceptively - the first email just asks if you want to accept a refund (says "subject to Ts and C-section, but nothing directly about a handling charge), they then receive the money from the airline and give you options to either receive a voucher, or if you opt for a refund (as required by law to be provided as an option), the fine print then says there is this massive handling charge. Calling customer services will not help - they were worst then useless, behaved like robots, said there was nothing that they could do and it's all in the terms and conditions. I am furious, needless to say lastminute.com has lost us as customers for life.