lastminute.comReviews 896

Booked hotel & flights, the flights were cancelled by Ryanair so I was offered a change of flights or a complete refund for the full booking. As the other flights didn't work I had to choose the refund. I was refunded £452 short of what I had paid as I was told seats I had booked weren't refundable and an extra pack I had booked wasn't refundable either. This was not mentioned when offered a full refund of complete booking. Customer service was a joke as they just weren't interested in helping and kept saying email your complaint I can't help you.
I wouldn't have chosen a refund had I know that money would be stolen from me!
I will never use this appalling company again. Disgusting attitude!

Absolutely disgraceful experience with lastminute.com – this company is a complete scam and should not be trusted with a single penny. I booked a return flight, which was canceled due to a war. Pegasus Airlines confirmed they had issued a full refund to lastminute.com. Yet, instead of passing that on to me, lastminute.com did not refund me the full amount and charged me for a so-called "handling fee" for a service I never used. I didn't take the flight, received no service, and was still charged. Their response? "Cancellation is a service." Ridiculous.
Worse still and here's the real scam when you try to claim your money back, they push you into accepting vouchers instead of actual refunds. These vouchers can only be used on their own website, where everything is marked up and overpriced compared to other platforms. It's just a trap to funnel you back into another terrible transaction so they can rinse you again.
Their customer service is cold, robotic, and clearly trained to wear you down until you give up. Zero accountability. Zero fairness. Total manipulation.
They profit from crises, offer no support, and will do everything to avoid refunding your money even when the airline itself has already refunded them.
Save yourself the frustration and the financial loss. Avoid lastminute.com like the plague. Book directly with airlines or trusted agencies. This company operates on unethical practices and should be blacklisted. I will be sharing this experience everywhere I can

Please be careful when booking through Lastminute.com as they may well pass your booking onto another third party, who have a cheaper allocation of seats on a flight you wish to book. They won't tell you that they are doing this and it's only when you want to add anything onto your flight, such as luggage or seat selection etc, that you find out, it is not possible until you check-in at the airport, where is it a lot more expensive and you have no choice.
The easy answer is DO NOT BOOK THROUGH LASTINUTE.COM

I booked a holiday package through
Lastminute.com and cancelled just 12 hours later after realising the airport they included was incredibly far from the hotel, essentially unreachable without a car. It was an honest mistake, and I assumed I'd be covered by their advertised "right to cancel/withdraw."
Instead, I was hit with a £307 penalty.
This fee wasn't clearly stated anywhere, it's buried in vague terms and conditions with no specific amount mentioned. Customer service was unhelpful, and even when I offered to reinstate the booking, they refused. They kept the money and gave me nothing in return.
Completely unfair and misleading. I strongly advise others to avoid booking through Lastminute.com. There are far more transparent and honest travel providers out there. I do not recommend this company.

Lastminute running a practised scam
It seems this company is practising a click through Bait and switch scam. I got a price on Cheapflights.com quoted by lastminute including a check-in bag but when I paid for the transaction, the message I got was that it may take 3 days to confirm the booking which put me on alert as this was not something i have seen before. Then when they confirmed the booking they stated that it was excluding check-in baggage for which there was an extra fee which increased the total by 50%. I immediately tried to get through to them which is impossible as they do NOT publish a customer care number and their webchat agent a Mariglen just kept saying you confirmed the booking and if you have proof that this included baggage they would look into it. I stated that they will have the whole log recorded from when i came through to the booking and on what terms and under GDPR I requested that. She did not reply to that even when asked twice. As a customer who records the web history? I have not needed to but maybe it is something I have to look into in future. I asked her for a copy of the webchat transcript which she said would be available at the end. It was not which is clearly another scam they pull to make sure you never have a record of the conversation. I then immediately notified my Credit card company of this as an attempted fraud; they told me that the billling was not even done by the company i expected but another one and the billing company had even retained my card details to sign me up for a subscription for a service I had NOT consented to. The credit card agent stated that as this was a suspected fraud, they would cancel the card and cancel the subscription and investigate the transaction. Hopefully this then results in a full refund which can apparently take nearly a month. In the meantime, I went back into the same travel search engine to see if that route still has has seats and pricing and surprise surprise lastminute is not shown but the price I paid did include baggage directly from the airline itself. So it is clear that Lastminute has not done this for the first time.

I am very disappointed with how long it takes to get things done. It feels like I've been taken hostage by Lastminute.com. The hotel I selected was shown as available online, yet the agent's email response says otherwise. I was also misled by a previous agent who assured me I would receive a call, but no one contacted me. This is extremely poor customer service. Your web chat agents are unhelpfully cold and robotic; it felt like I was speaking to a chatbot. When I requested to speak with a supervisor, I was denied. Changing this trip has become an incredibly stressful experience, and I'm regretting using your service.

Booked a flight on Lastminute, the airline cancelled the flight, the airline confirmed a full refund to the same method of payment as they've cancelled the flight, but still last minute was deducting 15% from my money as "handling fee" where they didn't handle anything, they even asked me to contact the airline to process the refund they didn't bother to handle this on my behalf. And their customer service and their complaint department showed extremely poor communication to handl this issue.

I recently had an absolutely terrible experience with Lastminute.com that I feel compelled to share to warn others. My family and I booked flights through them, and what followed was a nightmare that caused immense stress, financial loss, and unnecessary trauma.

We were scheduled to fly on August 1st with a return on August 7th, and we received confirmation of the flight change. However, due to a gross error on Lastminute.com's part, these changes were not communicated to the airline. We only discovered this mistake at the airport when we were told by the Qatar Airways manager at the check-in counter that our tickets were not confirmed. Imagine the horror of being stranded at the airport with two young children, ages 4 and 8, and being told that your tickets are invalid!

Despite trying to contact Lastminute.com's customer service multiple times, we received no help. In the end, we were forced to purchase new tickets at an additional cost of 273,000 forints just to get home. This last-minute expense was not only a financial burden but also caused significant stress and anxiety for my children and me. We were literally running to the boarding gate, crying and panicking, and barely made it onto the flight.

Adding insult to injury, when I contacted Lastminute.com afterward to demand a refund and compensation, their response was a flat-out refusal. This is completely unethical, especially considering that the mistake was entirely theirs. I was essentially scammed into paying twice for the same flight!

I am now considering legal action and strongly advise anyone reading this to avoid Lastminute.com at all costs. They have demonstrated a complete lack of responsibility and customer care, and I wouldn't wish this experience on anyone. Save yourself the stress, financial loss, and heartache—book with a more reliable service.

Big scammed company, took money after cancelation.
No custom service by phone. Online chat which have no understanding for customer need.
Never use last minute if you looking for happy holiday time.

I booked the wrong date by mistake and wanted to cancel later for some reason but couldn't find any communication channel except a form on their website which i filled and submitted many times but not getting any response via email or phone. I booked on lastminute.ae

Never use this horrendous company. Booked a luxury long weekend for me and my youngest daughter to the canaries. Beautiful adult only hotel, paid for all the upgrades packages, took out their insurance and extra benefits package. Flow in to Tenerife great British Airways flight landed at 17:30 hours. Got to Tenerife, went to get our transfer, only to be told the hotel was in Fuerteventura. Completely wrong Island. Spent 4 and a half hours at.55p per minute, trying to get through to their usual Indian customer support team. 16 times they just hung up on us. NEVER USE THIS POINTLESS COMPANY. Ugly man and ugly company https://corporate.lastminute.com/investors/governance/board-of-directors/

Absolutely appalling customer service. They gave me misleading information. I had to ring over and over again to get my final confirmation 24 hours before checking which they did voluntarily provide but I had to call them.

They canceled my return trip with my consent and the agent i spoke to when booking the flights tricked me and interchanged my name and surname. They said outbound refused name change and they made me pay for name correction on return trip and when i wanted to cancel the outbound booking they cancelled both trips and told me it was my fault after calling me with a non UK number, i asked why are calling with international number, never got straight answer. I have been scammed before and this incident was actually the same with my previous scam.

Lastminute.com is cheating people, they add a hidden fees on the total amount.
Warning: Never buy something through them, the total amount is something and in your bank statement is something else.

On the 26 of April i booked tickets in advance from Yerevan to Paris 06/05/2022 for 4 persons, amount was 653,66 pounds, i will attach pictures of number of
Flight.Later this flight was rescheduled to 07/05/2022.On that day I went with my family to airport in Yerevan and talked with
Your colleagues and they informed that this flight was cancelled and the next available flight is in June only, one month later. I had to book tickets from other company
On 07/05 and to the different airport in Paris these tickets costed me 1162,13 pounds.I spent the last money i had to do it.

After so much time passed,money is still not refunded.

This company should closed down.frausters. Avoid at all cost.
I wil nver adive anyone to book a ticket with this company

I even talk with one agent, they said don t worry you will get your tickets and i paid them to do my check in as well. When i go on website 1 day before my fly says ticket cancelled. Very nice AVOID THIS JOKERS

I could not get a full refund few hours after booking. Made to pay 72% of ticket price before change.

Barely even a real company. This is a scam operation running off the name of a.com era agent. They sell flights which don't exist, and then refuse to refund. Everything about their set-up is intended to shirk responsibility, from their lack of customer-service, to the fact they use a Swizz registered office to make sales.

Avoid like the plague.