lastminute.com

Don't book through Lastminute.com! They are selling hotels that are not even open! Ie Holiday Inn Oxford Circus, run through a franchise so wa put in the owners other hotel which was a cheaper room rate but no refund given! No bar, restaurant or breakfast! Told breakfast would be taken from a greasy builders cafe from over the road to the hotel to be charged at £13.50 person. The greasy spoon was changing £4.50! What a joke! Offered originally £10 refund for breakfast for 2 people for 2 nights! Argued and got £20! What a scam. Feel totally ripped off and no possible contact with Lastminute but owner of both hotels have clearly taken our money! Stay clear if booking on this web site, Holiday Inn who's best solution was to give me a reference number! Or don't book The Leonard Hotel in London. Be warned!

I purchase flights to the USA February 2020 and still waiting for a refund. There phones will not accept incoming calls and emails are ignored.
I sent a recorded signed for letter to the London office and received a £20 voucher wishing me happy birthday.
How is this dreadful unprofessional bunch of crooks still in business surely there is no place for a company with low morale standards. There customer so called service department might just as well resign and judging by their no response I suspect they have been let go. They are very happy to take customers money's but point blank refuse to refund.
I suspect this loathsome and contemptible company is on the verge of filing for bankruptcy/ chapter 11 protection and take our hard earned money with them.

D C Smith

This is the worst travel site. Do not use it. All they want is your money. Customer service is appalling. I booked a weekend away and needed to change the dates due to a close family wedding. Last minute refused to change the dates and wanted to charge me almost the full price as a cancellation fee. Taking matters into my own hands I contacted both the hotel and airline who were very happy to change dates (airline fees applied). Dealing with LM to get them to confirm the changes was so stressful though. You are dealing with an Indian call centre who are really not interested in doing anything other taking the customer's money. Now the world is in corona virus lock down, LM are still telling me my Easyjet flight is confirmed despite Easyjet having grounded all their planes for the next 2 months. All they say, is that if I wish to cancel it will cost 95% of the booking fee! They are shocking and should not be allowed to operate like this. They are nothing more than thieves.

You only have to look at the reviews to understand why you'd be extremely foolish to book with this cowboy outfit. We had a holiday booked in Palermo / Italy last year via last minute. Flights went well got to hotel and discovered to our horror that we'd moved to a hotel completely in the middle of nowhere ended up walking out and booking a separate hotel. Do not use this company is my advice, customer service is appalling no matter how cheap it seems trust me you would well advised to avoid this outfit with a 10ft barge pole and forget about any refunds!

In your spam email, a few days (48 hours) before you leave you will find the confirmation that your flight has left this morning.
If this is not the worst website with the biggest scam ever, than please update me on a better one.
Disgusting, displeasing and no polite word from the customer service. I am so sorry for all people that have gone through this process before. You must have felt as powerless as we are today. The only thing that we can do is complain together and raise the attention and awareness to never ever do business with this awful company: Lastminute.de or Lastminute.com (different websites for different holdings with different methods to avoid taxes).

*******176

Booking number *******176

I booked tickets for myself and my family a month ago. I received confirmed e ticket numbers and then just as am about to be care free I receive an email from lastminute saying oh one of your flight has been cancelled. Not only that but instead of sorting out the cancelled flight they asked me to liaise with the airline directly. Fed up with the mess I asked them to cancel and refund but they wont budge saying oh we cant give you a full refund. So now I can t even book an alternative flight. Never booking via these company!

Not to say the least their customer service are crap as well. Rude and they would just hung up without saying anything.

I booked through Bravofly, apparently handled by Lastminute.com. Although i never expressly clicked on FULL flex services, the system at the last minute add these costs to your ticket. Subsequently i have to spend hours to get refunds... The site is misleading, the wording tricky, and the system intentionally takes advantage of consumers. Shameful. This company should be banned from operating using there current online procedures.

Please don't buy tickets here
This is the most ridiculous travel agency out there. Please don't buy tickets from them. It's not worth the hassle. Their customer service intentionally doesn't answer the calls during the pandemic and when finally we got a hold of them after trying 10 different numbers from the internet, they literally said they can't help us. The number that finally worked is +44 (20) 8396 1209 in case anyone needs it. This would be my last time doing any business with this useless company.

My experience with my Iceland trip was not the best - they tried to reason out of giving me the extra checked luggage that I already paid for and offered too many hassle-laden options (like getting a refund only after I have paid for in during check-in), and eventually gave this to me, hopefully upon realising their mistake but not without me having to make a series of stressful calls a day before my trip. My trip in Krakow was generally okay and uneventful. So overall, I think it's hit or miss. I'd say double check your trip details and revise the combination of deals. Spend some time comparing it with the regular prices elsewhere before you lock in the deal. It's not worth going ahead with a supposed deal if you end up not enjoying your holiday.

Had flights to Berlin cancelled in April, and applied or a cash refund instead of vouchers. Difficult to claim and was told I would be refunded to the original method of payment. Their site no longer recognises my booking reference and I am unable to get any answers from them. I have now received an email saying due to 'technical difficulties' they cannot refund to the card I used to make the booking and they want me to click a link and provide my bank details so they can do a bank transfer. Classic scam scenario! I have emailed to check if it is genuine but won't hold my breath as I have already been waiting for 5 months!

You cannot change your booking dates, even though they say that you can when you book. I just received a FULL REFUND but had to go to arbitration. If you need to do this ask for recordings of your phone calls to their Customer Services Team (who can't amend anything for you). Use the recordings a evidence. Otherwise lm.com will just supply their emails which you have been unable to respond to.
This company is owned by people in South Africa (Braxonext). They will take and keep your money given any excuse. You have to fight to get it back. Go to arbitration, pay the fee, demand your phone call recordings and don't let them get away with it. In my opinion the current operators should be banned from running a travel company.
They also lied saying no flights or hotel available 10 months ahead, when they were available of course.
Can't give NO STAR review sadly.

If you see one of your favourite hotels pop up on a Google search with room rates wildly lower than you'd expect - be suspicious. Lastminute.com operate a bait and divert scam, where they hook people into thinking they can book the hotel at a far lower rate, but then when you click through they will say there is no availability and offer alternatives even though this is probably not the case - how do I know I run a hotel that is being affected by this scam. I've reported this to numerous bodies and no one is addressing this. If you have stayed there before book direct that way you can ensure you get the best price.

I don't normally leave reviews but due to the hotel being so terrible with homeless people in the stairway... prostitution in the room next door having sex until all hours of the morning! And then having to pay tax per person per night! Rooms after I cleaned were bearable with blood on the window although the smell of weed was particularly bad every day... The Manhattan@ Times Square NOT worth spending your hard earned cash on.
Only good thing to say was Virgin Atlantic was superior service!

If there was an option for no stars I would give them that. The worst agent ever stay away from booking with these guys. They will gladly speak to you when they want your money at the time of booking but after they have taken your money and you need assistance with changes etc... you can only contact them via chat online. The people you chat to can not speak English and don't respond or understand what you are asking about. I am still waiting for nearly 2 weeks now to see if my infant son can be added to my booking. With the departure date fast approaching I am in very concerned if i need to cancel. Pathetic company and customer service