lastminute.com

Made reservation and paid for a flight ticket defined as "flexible".
Was sold a "saver": got in touch with Customer Care, they said they were going to escalate the issue but never replied.
Then had to really change return flight, got in touch with Customer Care and asked date change: they replied tey were going to recall me.
Surprise surprise they never called back to make it happen: called back myself and was given the same story. 3 attempts now.
International flight I tried hard to postpone is still reserved for tomorrow, Lastminute Customer Care now closed and not taking calls.
I'll lose my return ticket: several hundred $$ gone to lastminute for nothing at all...

Just little fraudsters.
Always avoid lastminute.com, absolutely!

No options of contacting them, other that a bot, which cant be used.
I will now tell the FBI, and hope they will take down this scam site.
I will also file a complaint to internet authorities and domain host.
Then they should be off the Internet very shortly.
No receipt, No Ticket confirmation, No contact options.
Had to buy a Ticket from the Airline directly, to make sure i got one - takeoff in 16 hrs.
If they charge my card i will file a police report as well.

Hi, I have just arrived in Seville from Manchester.

Despite around 8/9 calls to Last minute.com since Monday I have still received no email or correspondence to say my hotel has been changed. I was promised yesterday they would call or email many times.

The only reason I know about it, is because I happened to email the hotel directly myself on Saturday and the replied on Monday to say they were shut. Despite all my calls no one got back to me and I had to personally contact the sister hotel in Seville myself to confirm my reservation there.

If I had not sent an email in the first place on Saturday asking if the room had an iron, I would have turned up at Melia Seville just to find it shut. Then what would I have done?

Absolutely disgusting, horrendous service from last minute. Never again will I use you or recommend you. I expect my calls to be paid for over the last few days that I have had to make and also my extra taxi journey to the hotel. Appalling service.

My experience with my Iceland trip was not the best - they tried to reason out of giving me the extra checked luggage that I already paid for and offered too many hassle-laden options (like getting a refund only after I have paid for in during check-in), and eventually gave this to me, hopefully upon realising their mistake but not without me having to make a series of stressful calls a day before my trip. My trip in Krakow was generally okay and uneventful. So overall, I think it's hit or miss. I'd say double check your trip details and revise the combination of deals. Spend some time comparing it with the regular prices elsewhere before you lock in the deal. It's not worth going ahead with a supposed deal if you end up not enjoying your holiday.

I booked flexible flights on 13 February through the Bravofly website. I then had to cancel and got back only about 25% of what I paid. The refund was not even in cash, it was in the form of a voucher to be used with future Lastminute.com bookings. The whole feeling is that this company is a complete robbery and a scam. I will not use Lastminute.com / Bravofly again and would advise anyone Do Not Book with these companies.

Lastminute is dishonest company which tries to make money off their customers. I was told by them, that the airline cancelled the flight. Then they informed me that they could not find an alternative flight and so I was pressured to ask for a refund. When I checked the airline's site, I saw that the flight was simply rescheduled. I got back to last-minute and ask them why they did not offer that flight, their answer was "the changing time between connecting flights was too short (5 hours - is it short?) and that's why they were going to refund. When they finally emailed with refund options me they offered a choice of a travel voucher or refund from the airline, MINUS £35 as a "handling fee". Seriously? They cancelled my flight for no reason and even charged me for their awful services!

I used their services to book a flight to Cancun. Before traveling I found out that my family name and first name were interchanged. I contacted them to ask them to correct the mistake and I only get generic emails which are basically useless. Finally I managed to get a personal email and they asked for a copy of my passport which I sent. I again got a generic email saying they will look into the matter. Nothing was done! I ended up traveling with the incorrect info both ways. Service is non existent!

As everyone has said, useless customer service super slow and the staff simply can't speak or read properly. They actually have no idea what they are doing, it's horrific. Outsourced cheap crap call centres.

Another worst website/company which never bother serving its customers.

Had an issue with the name on the ticket, rang customer service thrice but never cared about it. Please avoid using these scammers.

I wish there is zero rating to rank this scammers.

I even talk with one agent, they said don t worry you will get your tickets and i paid them to do my check in as well. When i go on website 1 day before my fly says ticket cancelled. Very nice AVOID THIS JOKERS

Booked 3 return flights to Sweden with these jokers. Despite numerous enquiries where I was assured everything was fine after 5 days an no action they cheerfully announced on their web site my flights booking had been cancelled. No email or call to notify me of this important development. They should not be allowed to sell flights they don't have access to. Luckily I managed to book same flights at same price directly with the airline. If you want your valuable time wasted and worry about your flights coupled with genuinely appealing customer service then these bunch of clowns are ideal. I would strongly recommend not using last minute.com

Why are they allowed to continue to do this. I thought reputable company so didn't read reviews before booking. I called to book flights and hotel, paid dep over £700 on the phone, then nothing. 5 days later called to see what's happening and told to pay balance which was due of £1080 which I did then told after paying still not confirmed with a different silly reason about awaiting transfer confirmation. Then 4 hours later, get an email from them saying that cannot book and I will refunded. Now I need to book elsewhere with lastminute.com sitting on my money so what do I do. They need to boycotted, shutdown and directors taken to court. Blatant theft, taking advantage, ruining families' holidays. Utter disgrace! Why should I now wait for a refund - they took the money quick enough! They are just a horrible, greedy scam!

They cancelled my flight beginning of June 2022, after hours of phone calls, emails and letters and promises to give me back my £ 2000! Nothing happened!, did a court order with no success because their address in Hatton its useless!
They are crooks they should be shamed, government should protect us against companies like these.

My daughter ticket was cancelled by them without any notice i was stuck at last moment and there pathetic customer service no phone support the chat is outsourced to india who know absolutely nothing never never buy from them

Used LM to book a 4 star hotel in London, upon arrival it was 1 star at best. Mould, stench, ignorant staff and bad food, and they were the good points.
LM assigned me a foreign speaking woman with a basic grasp of English.
The usual "I'm very sorry", "There's nothing I can do" (Now we've had your money)
They offered me a free night stay in the dump theyd sold me. But driving over 100 miles to stop there again was an insult.
LM customer service is shockingly bad, and once they have your cash, they don't care if you spend the night in a cardboard box.
Stay away from them and spend your hard earned cash with someone who actually cares about you. And doesn't treat you like a cash cow.
See photos of what LM class as a 4 star hotel, pictures say 1000 words.