lastminute.com

Booked a Flight and hotel package to Madrid for the Champs league final, all was ok on the website but when we got the confirmation email through the hotel was in Texas! Have called them numerous times and been told there looking into it but there is nothing they can do at the moment. Been promised numerous calls back which hasn't happened. Every time I finally get through to someone all they say is it will be another 72 hours before they can tell us anything despite it being over a week since we first got in contact! Use anyone else but not this lot!

Atrocious customer service. Its very obvious that nobody cares in the business, which is a shame and they only care about money, which is typical of corporates nowadays. They have lied to me blatantly on the phone regarding a booking as i confirmed something else with the actual hotel. I decided to record calls which has now caught them out. I have vowed never to use this company every again and i'll be very surprised this company lasts another few years as their reviews speak for itself as they only get 1 star, which is obviously disgraceful and the managers and owners and clearly not bothered

Bought a ticket from them. Wen I v had to change a date it was impossible to have assistance from them. After, due to the corona outbreak my flight was cancelled twice and now all flight are suspended so I am entitled for a total refund. The air Company has told me that this refund should be handled by lastminute. Com but unfortunately lastminute do not respond at all, on their website, were some automated massages are sending me for the refund process nothing is working on mobile phone. So after two weeks I could not even take to someone either change my ticket. Worse agent... Never again

Website is great: simple to use, quick to book etc. Would usually be a little more expensive than going directly through the flight company for flights only but I was making use of a cashback offer so it actually worked out a little cheaper. One thing to bare in mind, they offer a £20 voucher off your next holiday to review them afterwards... the voucher comes through with a 2 week validity so unless you're a person who bounces from holiday to holiday... its a con and in fact just the same as reviewing any other company.

Absolutely terrible customer service! If you have the slightest inkling that you may have to change your flights in anyway do not book with last minute.com! They kept sending us to the airline, when the airline clearly stated that all changes are controlled by the third party booker. This went back and forth for a week, until lastminute.com finally said that they couldn't do anything for us…. The morning of the flight! So new tickets had to be purchased for £240. I advise you just spend the extra few £/$ you save by going third party on actual airline tickets. As when the 1 in 10 time that you need to make a change comes round, the airline will be happy to oblige. Unlike useless lastminute.com employs, out sourced from a call centre in Timbuktu reading of a sheet!

The worse travel agency ever. There is no appropriate customer service when something goes wrong!

They changed my flight date (Turkish airline) by themself to the one with an extremely long transit time and sent a confirmation e-mail giving me about two days to confirm it. I received it in my spam and didn't know about it until I realized something is wrong. After two days it was automatically confirmed without any further notice!

Although I booked a full flex flight with the insurance, they were not willing to change it to my desired date. Finally, I had to pay 100 Euro extra money for the different flight in order to reduce the transit time!
Not recommended

I'm due to book into the hotel in the morning
Even though the LM have provided me with confirmation code from the hotel.
Dates from 16 to 19 April
The hotel has no reservation for me.
The customer service is probably the worst I've seen.
Money is sitting the pending box on my credit card to be taken by them.
I only wish I'd have read some of this reference's
I will let you know if I have any success with this booking.
My suggestion to these hotels do not let theses parasite companies destroy your good name.

On the last minute.com website it asks you not to call but they provide no standard information on what will happen with holidays cancelled due to the current health crisis. Surely a simple statement would be the right thing to do regarding repayment or a voucher system. And yet they are still taking bookings!

Helped a friend book tickets on lastminute.com through Momondo. Once the email was entered it showed it would send a receipt and order confirmation. It also gave me an option to create an account.
After several hours I was never received any kind of confirmation and never received any link to create an account to track the booking.
I found email contacts and emailed them, they don't have one on their site. The email contacts were all rejected.
This site appears to be a fraud and scam. I've contacted momondo to see if they can help. I also advised the friend I helped to cancel the charge on Natalia's card.
Don't trust these people, and after reading other reviews, I see I was probably right.

It's for companies like this where 0 stars should be an option. They gave me a "Full refund" which was 10% of the cash I paid. 70% a voucher (which expired in an unreasonable amount of time) and the rest went back to them for administration. Awful customer service.

I have had a horrific experience with last minute.com and please urge anyone reading this never to use them. The airline cancelled my flights twice. The first incident took 3 months to resolve to get transferred. The second cancellation - just two weeks before travel was not felt with in time even though the airline were happy to change. They would not contact the airline to discuss the booking. As a result I am having to travel three days earlier and sleep with five young children on the floor of the airport. It's a shocking horrendous experience.

Don't book with lastminute.com. I feel so cheated.
I booked a ticket online. Shortly after I get a message saying that my ticket is cancelled with no guarantee of refund. Seriously? I contact customer service and they don't even update me on the situation and only start following up much later. Wait there is more - as time passes I get tired of waiting for the airline refund and ask for the insurance voucher which I had paid for, only for them to tell me it's TOO LATE to request the voucher! Omg! Such cheaters! I'm never booking with lastminute.com again will not recommend it to anyone.

If you value your hard earned income avoid this company at all cost as whilst they are happy to take your money if things go wrong you've got virtually zero chance of getting it back have reported them to trading standards as we are still awaiting a refund of money paid in April

Never try this site ever. We made huge mistake booking flight with lastminute.com. When we booked they right away charged us with no confirmation. I tried to talk to one of their customer service numbers but none of them worked. I felt unsafe with this site try to cancel our tickets but no access to anywhere. Finally through mastercard I could find one of their number in US and despite of paying extra for free cancellation they took more than 30% of our money in refund under their so called terms and conditions which they know nobody understand their details. You need to be a lawyer to get all their hidden and none hidden rules and this way they take disadvantage of regular people like us.

Avoid this site at all costs! There was a glitch in the system and they charged me for a booking that was not authorized. My credit card was charged and I tried disputing the charge. After I started the dispute process, I got a weird email saying "we are writing to inform you that regretfully due to a system check your reservation with booking ID ********* had to be cancelled. Please note that we have refunded the total amount back onto the same method of payment used at the time of booking".

I've inquired multiple times to get this resolved and they give me the run around and I still have not received a refund and its been 4 months and counting. I never received any goods from this company but they won't give me my money back that was charged on my credit card.

Scam is the most suitable word for my experience with this agency, I bought fully flexible ticket as needed to travel for family emergency, it said no penalty fees for change or cancellation at any time, after purchase, it turned that I had to buy luggage as well despite being trans- continent flight. Also I had to buy additional package to allow me to contact customer service and avoid what they call handling fees. Unfortunately I needed to change my return flight, after 5 desperate calls and 3 emails, I was offered refund of 22 pounds or change of flight for additional 230 pounds. I have been told different information every time I have called, it did look every single agent was trying to find any hole in the hidden t&c to stop me from change or refund.

By far the worse booking experience I have ever endured. Within 3 days of booking lastminute made no fewer than four significant changes to the booking. I spent literally hours on the telephone speaking to agents who either lied repeatedly or were incompetent (probably both), sent multiple emails that were ignored (despite the customer service agents who I had spoken to acknowledging receipt), and received multiple promises of returned calls which never happened. Completely shambolic with zero customer service.