lastminute.com

Last July we purchased flight tickets through lastminute.com. In October we were informed that the airline went into administration, and we would get a refund within 2 months. Despite several attempts to obtain the refund we only received inconsistent information and empty promises. There has been no communication from their side, no action taken. The interaction with lastminute.com proved to be a total waste of time and it looks like waste of our money too. We strongly believe that lastminute.com have no intention to complete the refund and their approach is to play on time. Do yourself a service and AVOID THEM

My trip back from Brussels to Copenhagen got cancelled. Not only that I had to find out the cancellation by myself, but last minute failed to deliver an alternative return ticket in 72 hours. They had preliminary placed me on a flight three days after my original flight but were unable to issue a definitive ticket for the alternative return flight, although I phoned them three times. So as a conclusion, just empty promises were made without any action. Last time I use last minute. Their customer service is a pure scam.

This company have taken a payment of over £100 for a service that was not authorised by me. After trying to contact them countless times I have been unsuccessful with receiving an adequate response and explanation. How this has been allowed - I do not know! Absolutely disgraceful conduct from such a well known company.

All phone numbers for lastminute do not allow you to speak to somebody so I have been left out of pocket and very disgusted with these services.

Suggest booking.com instead who are very much more helpful and a delight to converse with.

I only received the email regarding boarding passes 2 hours before the flight. This service said it would arrive 20 hours before to enable me to print out at my hotel. By the time it eventually arrived, despite reassurances from your local helpline, that it would be available our hold luggage was already booked in and I had to get boarding passes that way. It nearly prevented us being allowed into Hyderabad airport by the armed security.

I have been waiting for more than 8 months for a refund to which Lastminute.com have told me I am entitled because my flight was cancelled. Emails elicit only a computer-generated holding reply, telephone calls are not answered and there is no other way to get in touch with the company. This is not only shameful service, they are dishonestly keeping money which they admit should have been refunded.

Booked a hotel in Tenerife through the lastminute.com website. The following week I called the hotel to confirm everything was in place only to find they had been closed for 8 months with no reopening date in sight. I tried calling lastminute.com and got an automated message saying they are not taking any calls. I cancelled my booking on their website under their free cancellation policy only to find I am being charged £35 admin fee.

I booked flights for over £500 through last minute.com. The KLM flights were then moved to dates/times we could not make. I requested a full refund on 21st March 2022 and I am still waiting on 6th August 2022. I regularly call them up and get no satisfaction and no money back. Lastminute.com/KLM have had my money since Dec 2021.

Purchased a 5 star hotel room for one nigh from their secret hotels sections. Arrived at the hotel and was put in a cheaper room than was advertised (what I purchased).

Spoke to their customer services who sounded tired and were not very helpful, said someone would get back to me but have not heard anything.

Turns out Lastminute actually paid the hotel for a cheaper room and kept the change themselves. I wonder how many people this has happened to and if there are people who have not noticed and how many thousands Lastminute is stealing from people every year.

I had an awful experience with last minute, the costume service is worst i've ever seen. Every one i talked to on the phone was either, rude, unhelpful, or they just straight up hung up on me. Every single process takes days to work through, it took me THREE DAYS just to confirm a flight change. They are absolutely miserable. I have had a plethora of calls with them and i've only had two good experiences. Even then, no call has ever been less than thirty minutes. I've been on hold for almost 50 minutes one time. I always try to be extremely nice to costumer service workers because they don't always get treated the best but if you're nice they won't do anything for you. The only times i've ever gotten actual help and change was when i was assertive. They are a mess to work with and i highly recommend you avoid them.

Useless rude and completely fraud scam. They gave me a booking without linking it to a flight I can't even check in with absolutely no support and my flight in 3 hours I don't know how they are still operating.

Stay away from this Company, they are a scam. Booked with them on Sunday, paid the money on debit card, got email to say it is being processed. Rang Monday, advised still being processed, rang Tuesday advised still being processed, then got an email on Wednesday to say they have cancelled the booking but it would be a 'few days' until they refunded the money? So basically, they advertise flights that don't exist, take your money, hold onto your money, then eventually after a huge amount of stress and chasing they refund your money (still waiting refund of nearly £1000) and in the meantime you lose out on other deals and the price of flights increase. They are little more than fraudsters. I just wish I had read the reviews prior to committing monies with them. STAY AWAY!

My experience with last minute.com has been worse than dire from start to finish. From an unknown issue with booking our flights that resulted in two weeks of calls to obtain a refund to arriving at our destination to check into our hotel to find a filthy and dilapidated building without proper running water. I am still fighting for a refund two weeks later. Save your money or throw it out of a window. Either option is better than spending it with last minute.com