Diego S.

Purchased a 5 star hotel room for one nigh from their secret hotels sections. Arrived at the hotel and was put in a cheaper room than was advertised (what I purchased).

Spoke to their customer services who sounded tired and were not very helpful, said someone would get back to me but have not heard anything.

Turns out Lastminute actually paid the hotel for a cheaper room and kept the change themselves. I wonder how many people this has happened to and if there are people who have not noticed and how many thousands Lastminute is stealing from people every year.