Overview
Laser Co has a rating of 4.5 stars from 574 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 11th among Electronics sites.
Instant Feedback
Website is very easy to navigate, and checkout experience was quick and simple.
Prompt, excellent quality support from customer service. I experienced a glitch when checking out, but sending a brief note about it resulted in a friendly and helpful response. I'm really quite impressed.
Thank you for the amazing review, Steve! We're thrilled to hear that our customer service, and especially Punit, were able to provide you with prompt and helpful support. It's great to know that our feature set and competitive pricing caught your attention too.
We appreciate your business and look forward to serving you again in the future!
The tablet has arrived - but it is absolutely dead flat - it took about 10 minutes on charge to even wake up and say "0% battery". I am concerned that the battery life will be very poor after being left so flat for what I can only presume has been a long time.
We're sorry to hear that you experienced issues with the battery life of the tablet upon receiving it. We understand how frustrating this can be and want to ensure that we take the necessary steps to improve our products and services.
We apologize for any inconvenience caused by the dead flat battery upon arrival. We will investigate this matter further to ensure that this does not happen to future customers.
We appreciate your feedback and understand that this has impacted your trust in our business. If there's anything we can do to regain your trust and earn that 5th star for your next purchase or for future customers, please don't hesitate to let us know.
Thank you again for your review and for choosing our business. We hope to have the opportunity to serve you again in the future and provide a better experience.
Great customer service, sent a replacement bulb as one was faulty on arrival. The bulbs are very reliable and reconnect quickly after being switched off and will remember last setting too. But the app could be further developed. When scheduling, the brightness, color temp and timer are in arbitrary or too small a unit.
Thank you for the 5-star review, Tri T. We're pleased to hear that our customer service met your expectations. Your detailed feedback on the app's functionality is valuable to us, and we'll consider it for future updates. We appreciate your choice to support an Aus-based company and look forward to serving you again.
Glitched on credit card payment option so I had to choose afterpay.
Cant have continuous screening. Screen stays on for maximum 60 sec..
Thanks for your feedback, Nirav. We're sorry to hear the screen time didn't meet your expectations. We’re constantly working on improving our products, and your input helps us do just that. If you need assistance or have any questions, our support team is here to help!
Awesome prompt easy website. Replacement remote. Thanks.
Thanks, Fiona! Glad you found the website easy to use and received your replacement remote promptly. Appreciate your feedback!
I ordered the wrong item, they reimbursed me, unbelievable
Most appreciated
Thanks, Mike! We're happy we could help with the reimbursement. Glad it worked out for you—appreciate your feedback!
Courier left outside of locked office (in carpark), despite notifications that a signature was required. Why deliver to a business address outside of working hours?
That being said, someone brought it inside once discovered, and item received.
We're sorry to hear about the less than perfect delivery experience. It's never our intention to play hide and seek with your orders, especially not in car parks. We work closely with our delivery partners to ensure that all packages reach our customers safely and on time. It seems, on this occasion, the delivery experience did not live up to our standards.
Thank you for bringing this to our attention. Your feedback is valuable and will assist us in improving our services. As for the delivery hours, we'll make sure to consider your input and work towards better timing, especially for business addresses.
We're glad that the item has been received in the end. We hope to serve you again and make your next experience a five-star one!
Tidy and easy. Thankyou. ( But I do 'hate' having to put my address, when I know Paypal tells you!)
This is my second buy. It is a best, compared to Toyota Player and my KMart Boom Box. I travel the remote areas and enjoy my Country Music most waking hours. Radio often not in a area to work. The cost is 'crazy' low, for something so good. Thankyou Laser.
Thank you for taking the time to leave us a review, Barrie. We understand your concern about having to enter your address during the checkout process, even when using PayPal. We apologize for any inconvenience this may have caused. We'll take your feedback into consideration as we work on improving our customers' experience.
Solar reverse camera. Great product.reasonably priced.fast tracked delivery.easy installation
Glad to hear you’re loving the solar reverse camera, Ray! Fast delivery and easy installation—sounds like a win all around. Enjoy the road ahead!
Good product and service,on time delivery. Thankyou for your cooperation
Thanks, Shayne! We're thrilled to hear that you enjoyed the product and timely delivery. Appreciate your support!
Always good to visit and view great products at reasonable prices.
Lots of fun with friends and drinks on Friday night. 🤩🍺🤣🎤
Thanks, Phil! Sounds like a fantastic Friday night! Glad our product added to the fun! 🎤🎉
Simple & easy to navigate the website & checkout. Timely shipping & well packaged product.
Thanks, Marcia! We’re glad you found the website easy to use and appreciated the timely shipping and packaging. Appreciate your support!
Easy to order, quick delivery, just what I wanted.
Thanks, Andrea! Great to hear everything went smoothly and you got just what you wanted. We appreciate your support!
Easy to use website. Good service, price and quality products
Thanks, Linda! Glad the experience was smooth sailing, from the website to the product. Enjoy your new mobile gear!
Bought and shipped on the same day. Well prices and as described.
Thanks, Janene! We're thrilled to hear you had such a great experience with our service. Same-day shipping and accurate descriptions are what we aim for. Enjoy your purchase!
My was lost in the system the Aus post number was invalid. Hopefully after a phone call it gets sorted
Thank you for your feedback, Bruce. We apologize for the issues with your order. We are looking into the matter and will contact you shortly to resolve the problem. Your satisfaction is important to us, and we appreciate your patience.
Overall pretty good but trying to apply coupon and postage was tricky. Unsure if I got anything off or if I paid for express delivery.
VERY prompt customer service response which was appreciated.
The actual delivery was brilliant- instructions followed to the letter:
Love my items
Thank you for your feedback, Alison. We look forward to serving you again.
Overall pretty good but trying to apply coupon and postage was tricky. Unsure if I got anything off or if I paid for express delivery.
I have been unable to contact your sales dept for two days (one email and numerous phone calls). I finished up talking to the warehouse to get an answer to my question. I also received good information from the technical support dept.
Thank you for sharing your experience, Tom. We're truly sorry to hear about the difficulties you faced in reaching our sales department. It's great to know, however, that our warehouse and technical support teams could provide you with the information you needed.
We're taking your feedback seriously and are working on improving our communication channels to ensure more efficient and accessible customer service. Your patience and effort to get in touch with us are greatly appreciated.
If there's anything more we can assist with or any further questions you have, please don't hesitate to reach out directly at support@laserco.com.au. We're here to help and ensure your satisfaction with our products and services. Thank you for choosing us for your replacement remote, and we hope to serve you better in the future.
Everything worked out fine. The courier service you use were very good with notification and asking where to put the goods if nobody available. One minor comment... it would have been nice to get a message from your company about the expected delivery time once the order was placed. The way it happened was that I was notified once the goods were sent, so there were a few days when I did not know when the delivery would happen. It is NOT a major issue.
We're thrilled to hear your experience was smooth! We appreciate your understanding about the mouse size, and we're working to restock as quickly as possible. Thank you for choosing us for your needs!
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
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- Macquarie Park, NSW, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks, Aaron! We're thrilled to hear you had a smooth experience with the website and loved the wireless reverse camera so much you got a second one. Appreciate the support and kind words!