Overview
Laser Co has a rating of 4.5 stars from 574 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 10th among Electronics sites.
Instant Feedback
Received a watch band that was a different colour to what I ordered, when I emailed them they said that colour is no longer in stock! Awaiting a refund - you can't just send out any colour expecting the customer to be ok with it!
All good the product came quickly and it works ok, would buy again from you if needed
Thanks, Karen! We're glad to hear the product arrived quickly and works well. Appreciate your support and look forward to serving you again!
Prompt delivery. Very good communication right from order placement to the delivery of goods,
Thank you, Raghunath! We're glad to hear the delivery and communication met your expectations. It's great to know you had a seamless experience!
The order process is adequate - it's not difficult at all, nor is the layout of the site particularly riveting.
Communication after placing the order is quite minimal, this is good in the sense of not receiving a million emails or texts, but it is a little disconcerting to not be kept informed of what's actually happening with the order.
Also, the tracking number provided doesn't actually come online until 3 days have passed (although this may well be an issue with the courier company).
We appreciate your feedback and are glad to hear that you found the order process adequate. We understand that our website may not be the most exciting, but we're committed to providing a straightforward and user-friendly experience for our customers.
We apologize for any lack of communication after placing the order. We understand how important it is to keep our customers informed about their orders and will take steps to improve our communication going forward.
We also apologize for any issues with the tracking number provided. We work closely with our courier company to ensure that our customers receive their orders as quickly and efficiently as possible. If there's anything else we can do to earn that 5th star for your next purchase or for future customers, please don't hesitate to let us know.
Thank you again for your review and for choosing our business. We're dedicated to providing quality products and services to our customers.
There should be a confirmation email sent straight after the customer places their order. I was left wondering if my order went through until the next business day when I received the email stating my purchase had been shipped.
Thank you for your feedback. We're glad to hear that our competitive prices and timely customer service met your expectations. We appreciate your suggestion about the confirmation email and will certainly consider it for improving our services. Thanks for the 5-star review and we look forward to serving you again.
Very reliable product. Affordable and durable remote control, no set up needed
Thanks, Talanoa! We're thrilled to hear you're happy with the product's reliability and ease of use. Appreciate your support!
Laser Co are a joke!
Ordered 3 tablets, a 3 pack of cases and a 3 pack of screen protectors and only received 1 tablet, the cases and the screen protectors.
Rang up on Monday and they sent me the other 2 tablets via express post which arrived today (Wednesday).
Just went to set them up, only to discover that 1 has a smashed screen! Now 1 of my kids won't get their tablet by Christmas!
We apologize for the inconvenience and frustration caused by your recent experience with our company. We take full responsibility for the error in your order and the damage to the tablet you received.
We understand how important it is to receive your items in a timely manner, especially during the holiday season, and we are sorry that we fell short in delivering on our promises. We want to assure you that we take all customer complaints seriously and have taken steps to prevent this kind of issue from happening again in the future.
We would like to make things right by offering you a full refund or replacement of the damaged tablet, as well as a discount on your next order with us. Our customer support team is available to help you with this process and can be reached by phone or email.
Once again, we apologize for the inconvenience and appreciate your feedback as it helps us improve our services. We hope to have the opportunity to earn back your trust and business in the future.
The company that delivers left a card for no one home. Then took to to a parcel warehouse which is on the opposite side of the city and I had to drive and hour out of the way to pick it up.
Who have been easier to buy it in store.
We're truly sorry to hear about the inconvenience caused by the delivery, Lisa. It's important to us that our customers receive their orders with ease, and we regret that this was not your experience. We're taking your feedback seriously and will look into our delivery processes to ensure better service in the future. Thank you for bringing this to our attention.
Easy transaction thank you. Regarding the courier, I thought I'd stated leave the parcel at the property, but they did not do so at first, so the delivery took several days to succeed. Couriers Please were difficult to reach - I never managed to in the end.
Thank you for your feedback, Cora.
Good very happy with my purchase would recommend this to friends and family
Thanks, Megan! We're so happy to hear you're satisfied with your purchase and would recommend us. We appreciate your support!
Too damn hard to get anywhere at the checkout! Took me over 6 tries to get it to work - and that also entailed closing the browser, deleting cache and cookies and coming back to try again: still had problems! Finally got it to work, but it was a darn pain!
Thank you for taking the time to leave a review and sharing your checkout experience with us. We apologize for any inconvenience caused by the difficulty you experienced during checkout. We take our customers' feedback seriously and will make sure to investigate and address any issues with our checkout process to ensure a smoother experience for our customers in the future.
If you have any further concerns or questions, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you.
Thank you for choosing our company, and we hope to have the opportunity to provide you with a better shopping experience in the future.
Was unable to find a replacement charger for Momentum 3 watch that was purchased for me at Xmas. Had to try charger for Momentum 2 which as you know would not work on the one my Grandson bought for me
Thank you for sharing your experience, Elaine. We're genuinely keen to assist you in finding the right charger for your Momentum 3 watch. Your satisfaction is crucial to us, and we're here to help. Please reach out to support@laserco.com.au so we can make this right for you. Looking forward to resolving this together!
I would like to thank you for the prompt delivery of this item.
Laser Corporation was a pleasure to deal with.
Your team was prompt to get back to me in relation to the order and made sure my item was on track to be delivered, in what I am sure is a difficult time of the year.
I did not get the name of the lady I dealt with on Tuesday, but she was fantastic.
Fantastic customer service!
Thank you, Matthew, for your glowing 5-star review! It's great to know our customer service made a fantastic impression. Your satisfaction is what drives us, and we look forward to serving you again!
Awesome experience & product. Very, very happy! An easy purchase process, with excellent communication from Laser, throughout - from placing my inital order to receiving my delivery. Definitely recommended A+++++
Thank you for the fantastic feedback, Heidi. We look forward to serving you again.
Love my items, Easy to order and fast delivery. Would recommend
Thanks, Linda! We're thrilled you love your items and had a great experience with our fast delivery. We appreciate the recommendation and look forward to serving you again!
After moving house had lost the remote for my Laser BlueRay. Process to order new one was reasonably simple,and delivery came within only a few days. Very satisfied, now able to play my favourite DVDs & BlueRay discs again.
Thanks for the 5-star review, Frank! We appreciate your support and hope you continue to enjoy your purchase. If you ever need any assistance, feel free to reach out. Happy shopping!
Laser's customer service was good and the delivery was quick
Thank you, Shanae! It’s wonderful to know you had a positive experience with our customer service and fast delivery. We appreciate your feedback!
Successful purchase & delivery. Came as expected so can't really ask for more than that :)
Thank you, Troy! We're glad everything went smoothly with your purchase and delivery. It's great to meet expectations perfectly! 😊
Received order as described. Good value and received in time.
Thank you for your positive feedback, Karkal. We're glad to hear you are satisfied with your order.
Only half my order works which is disappointing not sure if that's why they were cheap
Thank you for your feedback, Ryan. We're sorry to hear about the issues with your order. Please contact us at support@laserco.com.au, and we’ll work with you to resolve this promptly.
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
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- Macquarie Park, NSW, Australia
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We sincerely apologize for the mix-up with your watch band order, Diane. It's our policy to deliver exactly what our customers order, and we regret that we fell short in this instance. We understand your frustration and are working to ensure your refund is processed promptly. Your feedback is crucial in helping us improve our service. Thank you for bringing this to our attention.