Overview
Laser Co has a rating of 4.5 stars from 574 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 10th among Electronics sites.
Instant Feedback
The case I received with the tablet does not fit - the holes for charging etc are in the wrong places. However, they offered me a refund very quickly. Thank you.
Great price and fast delivery, haven't used the product yet as it's a gift.
Thanks, Skye! We're glad you appreciated our prices and delivery speed. Hope the gift is a hit!
Service was professional!
Since this was a gift, I have yet to talk with recipient.
Auspost took too long to deliver. It sat in Melbourne for several days. Not your fault.
We're glad to hear that you found our service professional and that you chose our business because you already own one of our products. We're dedicated to providing quality products and services to our customers, and we're happy to see that we met your expectations.
We apologize for any inconvenience caused by the delayed delivery and understand how frustrating it can be when things don't arrive as quickly as expected. We appreciate your understanding that this was beyond our control. If there's anything we can do to earn that 5th star for your next purchase or for future customers, please don't hesitate to let us know.
Thank you again for your review and for choosing our business. We hope to have the opportunity to serve you again in the future and provide an even better experience.
Very easy to order and items received quickly in perfect condition.
Thanks, Belinda! We're glad to hear the ordering process was easy and that your items arrived quickly and in perfect condition. We appreciate your trust in our brand and your continued support!
Ordered a kids pebble gear tablet, price as great, tablet arrived quick and in great quality
Thank you for your feedback, Sarah. We're glad to hear you were happy with the price, quality, and quick delivery of the tablet. If there's anything specific that led to the 2-star rating, please let us know so we can improve our service.
Easy site to navigate. Prompt delivery. Would definitely recommend to friends!
Thanks, Amanda! We're thrilled to hear the site was easy to navigate and that delivery was prompt. We appreciate your recommendation and continued support!
Helpful assistance and speedy delivery. However, the extent of the detail of a survey required for a $20.00 part is absurd.I,m happy and a star rating should suffice!
Thanks for the five-star review, Chris! We’re thrilled to know our assistance and delivery hit the mark for you. We hear you on the survey detail—sometimes less is more! We’re just happy to see you satisfied. Here’s to great sound and simple solutions!
Fast and efficient, delivered before we even realised and kids love the coloured headphones. Will shop with Laser again and recommend to others.
Newrybar Public School.
Thank you for your 5-star review, Tom! We're thrilled to hear that you found our service fast and efficient, and that the kids love the colored headphones. Your recommendation means a lot to us. We're looking forward to serving you again and continuing to provide cost-effective and quality products.
I got updates with tracking, was really quick delivery and my product came in great condition and not broken so you know the delivery guys had taken care when in their care.
Thank you for your feedback, Laura. Great to hear you were satisfied.
Their Power Pack has no instructions on how to charge the Power Pack. Tjere is a operating manual on their website but the product has no mention of their web address on it!
Thank you, Gavin, for sharing your experience. We understand there was an issue with finding charging instructions for your Power Pack, and we're eager to make this right. To help us address and improve, we'd love to get some more details from you, like the model number. Please feel free to respond here or reach out directly at support@laserco.com.au. We're committed to ensuring you have all the support you need and appreciate the opportunity to enhance our products. Your feedback is invaluable to us. Looking forward to assisting you further!
Product as described. Delivery time was good. Price was good.
Appreciate the kind words, Tasha! We're glad to hear everything met your expectations. Thanks for choosing us—great deals and fast delivery are what we do best!
Found what iwas looking very quick and easy. My order was dispatched very quickly. I think it was about 5 days from putting in my order and receiving the order.
Thanks for the four-star review, Ron! We’re glad to hear everything from search to delivery was quick and easy. We're always striving for that perfect score, so your feedback is invaluable as we aim to make every experience a five-star one. Here’s to even faster and smoother next time!
A customer came in to my store at Broken Hill Hobbies & Electronics and requested a new remote.
I looked online and found the Laser website and ordered the unit quite easily!
Thank you, Serg, for your five-star review! We're delighted to hear about your positive experience using our website to find and order a Laser-branded product for your customer at Broken Hill Hobbies & Electronics. It's great to know that our online process was straightforward and met your needs effectively. We're committed to providing a seamless experience for our business clients, and your feedback is a valuable affirmation of our efforts. If there's anything more we can do to assist you in the future, please don't hesitate to reach out. Your satisfaction and business needs are very important to us!
Fantastic! I googled what I was after and this website came up straight away with exactly what I needed. I found and finalised the order in less than 5 minutes! Thank you
Thank you for your great feedback, Megan. We look forward to serving you again.
This is the second bluray player I have purchased because I was so happy with the first one. It was a quick and easy process. Great reliable products.
Thank you for your lovely feedback, Woo. We look forward to serving you in the future.
I like how I kept getting reminders that my shipping was arriving soon, it made me feel like my parcel was being taken care of and I had no worry about it getting lost or forgotten.
Thank you for your feedback, Mikayla. Look forward to serving you again.
Great website to easily find products, love the smart home section, looking forward to more new products added to this section. Easy PayPal payment, fast checkout and extremely fast delivery.
Thank you for the comment, Dillon. We look forward to serving you again.
The product arrived in the end but 2 faulty Tracking links one after another one involving New Zealand and another for a delivery to Carlton Last October were not encouraging but I got a delivery in the end.
Thank you, Tim, for your honest four-star review. We appreciate your patience and understanding regarding the tracking issues you experienced. It's good to hear that despite the initial hiccups, the situation was resolved, and you received your product. We're also pleased that our email communication and the final outcome met your expectations. Your feedback on these aspects is crucial for us to improve our tracking and customer service processes. We're glad that our pricing and delivery options were satisfactory, and we hope to serve you better in the future. If there's anything else we can do to enhance your experience, please let us know. Your satisfaction is our top priority!
Great service was able to buy your items on your website with no trouble at all and your items are good quality and fast shipping very happy with the service
Thank you for the 5-star review, Joe. We're pleased to hear you had a seamless experience on our mobile website and are satisfied with the quality and speed of our service. Your satisfaction is our top priority, and we look forward to serving you again soon.
We came back to Laser again as the product is so reliable. This is our 3rd purchase and we could highly recommend the Blue-ray Multi region players to anyone wanting to watch international content.
Thank you for your feedback, Carol.
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
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- Macquarie Park, NSW, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, John. Great to hear our customer service team was able to help resolve your concerns.