Overview
Laser Co has a rating of 4.5 stars from 574 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Laser Co most frequently mention fast delivery, great service and good communication. Laser Co ranks 10th among Electronics sites.
Instant Feedback
Was easy to purchase, arrived fairly quickly whilst I was away.
On return I tried using the reverse camera function but my camera had a 2.5mm male connector. I contacted your Sales Team asking if the had an adapter, if not I would return the unit. They responded asking for the size adapter required but never got back to me. I did organize for a friend (300kms away)nto get me an adapter which I got when I next saw him. However it appears that the reversing camera required is a Laser propriety camera not a universal one.
Also I could not hear any sound when using the phone, the other person could hear me though.
And finally I could not have my UHF radio at the same time due to radio interference.
Great service!
Product arrived on time and as described, can't fault.
Thanks, Geoff! We’re glad to hear you had a great experience. Appreciate your support!
Bought 2 of this product and they work perfectly. The delivery is also quick to Western Australia.
Thanks, Alfred! We’re thrilled the cameras are working perfectly for you. Appreciate your support!
Tried to buy a spare part. Laser said my order was on the way. Paypal for some reason refunded. Tried to contact L. No one home. No idea what happened.
Thanks for your review, Vic. We’re sorry to hear about the confusion and the lack of communication you experienced. It seems we missed the mark this time. We're looking into the issues with PayPal and our customer service availability to ensure this doesn’t happen again. Your feedback is crucial in helping us improve. We hope to get another chance to make things right!
When placing the order the the accessory apparently supported the latest gen iPad. On arrival the box says only 7th gen iPads are supported. Do you contact support? Open the box and try it? Is it old stock?
Thank you for your feedback and we apologize for any confusion caused. We strive to provide accurate product information and we are sorry that the accessory you received did not meet your expectations.
Please reach out to our customer support team as soon as possible, and we will do our best to address this issue and provide you with a solution. We value your satisfaction and we want to ensure that you receive the correct product for your device.
Thank you for choosing our company and we look forward to resolving this matter for you.
Twelve emails between order and receipt! Was all that necessary? Two emails from Sitejabber asked me for feedback some time before I receive the item.
We regret the inconvenience caused by the excessive number of emails. Your feedback is important to us, and we're committed to improving our processes to provide a better experience. We appreciate your feedback and will work on addressing your concerns.
Fast delivery, and I appreciate you closing the loop to confirm delivery, especially how variable delivered are right now. Also prompt sending of invoice
Thank you for your lovely feedback, Michael. We are glad we were able to meet your expectations. We look forward to serving you again in the future.
Item not received, bull$#*! delivery notice. I live in Perth Western Australia. Items bought on 27/10/23
Out for delivery
06 Sep 10:32
Order Number
#*******890
Store
Royal Gala Apple Orchard
Your parcel is being delivered by
New Zealand Post
Shipped date
06 Sep 10:32
Tracking number
*******
Service
Overnight
Signature required
Hi Ian, we're really sorry to hear about the confusion with your delivery. We understand how frustrating delays can be, especially when you're expecting something important. We're on it and are working to resolve this as quickly as possible. Please rest assured that we are here to ensure you receive your order. For further assistance, feel free to reach out to our support team.
Ordering was simple. Item arrived within a week and was as described
Thanks, Bron! We're glad you found the process quick and appreciated the value for money. Enjoy your purchase!
Received super quick. Set top box works great. Instructions on setting up favourites could be improved. Remote could be larger as buttons are close, giving some difficulty with fat fingers.
Great product - good value for money. You've got a good range of simple products that just do the job I expect with no silly "extra features" that I'll never use.
Thank you for your feedback, Douglas.
Simple to purchase and delivery was quick. Not sold on the actual product (electronic cleaning wipes). They seem old, they are dry and break very easily.
Thank you for taking the time to leave a review. We're glad to hear that you found our purchase process simple and that the delivery was quick.
However, we're sorry to hear that you're not satisfied with the product you received. We take product quality very seriously, and we want our customers to have the best experience possible with our products.
Please reach out to our customer service team and we will be happy to assist you with a resolution.
Thank you for choosing Laser, and we look forward to hearing from you soon.
Item I received was unusable DVD Player Badly damaged I was sent a replacement DVD by return post at no cost
Thank you for your feedback, Peter. We apologize for the inconvenience caused by the damaged DVD player. We're glad to hear that our customer service team could promptly resolve the issue and provide a replacement at no cost. We appreciate your understanding and support.
Product came quickly as described and will be a great stocking fillers item
Thanks, K! We're glad to hear the product arrived quickly and as described. Perfect for a stocking stuffer! Appreciate your support and happy holidays in advance!
Too easy thank you. The tablet works well cheers.Greg...
Thanks, Greg! We're glad to hear the process was easy and that you found value for money. Appreciate your support!
Very pleasant and efficient transaction, with a swift postage giving me my product in my hands by the end of the week. Would do business with Laser co. Again without hesitation.
Thank you for your feedback, Tim. We look forward to serving you again.
Excellent budget camera, and first-class service from Laser Co. Who needs a global shop with millions of items you don't want, when there's a local company with exactly what you need?
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you are happy with your budget camera and our first-class service. We take pride in providing excellent customer service and ensuring that our customers get the products they need. We appreciate your support of our local company and are grateful for the opportunity to serve you. If you have any further needs or questions, please don't hesitate to reach out to us. We value your business and hope to continue exceeding your expectations in the future!
Took a couple of attempts to get the order to go through, whatever error was blocking the process wasn't clearly indicated.
Well my phone had issues initially, but otherwise the website was great. Received the parcel rather quickly considering the $#*! going on with Aus Post.
Thank you for your feedback, Michael.
Easy and quick, but also I found the same product cheaper in the retail. I sent an email about it, and the price was matched, returning me that money back, with any kind of problem.
Thank you for your feedback, Jose.
Went very well saw what I wanted placed the order and they got delivered. Pretty simple really. The product looks good to boot they should go down well Christmas Day
Great to read your feedback, Rod. Looking forward to serving you again in the future.
The LASER difference
Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.
Our values
We embrace change.
With our finger on the technology pulse, we’re always several steps ahead of emerging technology trends and consumer trends. We’re always searching for new ways to innovate.
We are decisive and agile.
We provide timely responses to your needs and deliver the latest technologies to market sooner. We never lose sight of tomorrow.
We are curious, flexible, and innovative.
We take pride in our flexible, tailored approach. You can count on outstanding customer service – whether we’re working with you locally, in New Zealand, Hong Kong or China.
We listen, understand, and deliver.
Driven by our customers’ needs, we go beyond to exceed expectations.
We boldly find new ways to succeed.
To us there are no problems. Only solutions.
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- Macquarie Park, NSW, Australia
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Philip, for taking the time to leave a 3-star review and for detailing your experience. We're glad to hear the purchasing and delivery process was smooth. However, we're concerned about the issues you faced with the reverse camera functionality and the lack of follow-up from our team. We apologize for any inconvenience caused and for the radio interference issue. Your feedback is crucial for us to improve our products and services. We'd like to resolve these matters for you. Please reach out to us - support@laserco.com.au, at your earliest convenience so we can assist further.