Larson JewelersReviews 65

Ring is great, paid for 2 day shipping, took a week. Will not give me money back and won't respond to emails. They are complete imbeciles. Don't buy from them it's not worth it. Please do not.

Several weeks ago I sent a ring back for a larger size. I was requesting a size 14 but was sent 11.5. Spoke with customer service and explained the error. They said to return the ring and that they would send correct size They sent confirmation email and it stated that they were sending another 11 5
Waiting on 2nd ring to arrive so I can send back both rings. Very disappointed with service I would not recommend them.

They've had my husband's wedding band for WEEKS to resize it and have given me one excuse after another as to why I haven't gotten it back yet. They marked it as shipped then suddenly "it didn't pass quality standards" and then lie to the manufacturer of the ring blaming the customer vs taking the blame themselves. I was guaranteed that if it arrived to them on Oct. 13th it would be delivered to me on Oct. 14th, they got it around lunchtime on the 13th and it hasn't been shipped back to me yet! They no longer answer my phone calls, emails, chats, anything…if by chance they do answer a phone call their customer service manager tells me she has no obligation to tell me anything about MY item and why it is not being returned to me and hangs up on me!
I've contacted the BBB, California Attorney General's, the Long Beach Police Department and nobody will help me figure out where the ring is and why I can't get it back!

Now on 3rd ring in just over a year. Inlay falls out, cracks and chips so easily (dinosaur bone). Nothing but excuses from company, I have a desk job and have been bed bound for almost 3 months so no reason the ring should have broken this time. Company refuses a refund, insists on replacing ring, offered that I could choose another ring of similar cost so i did but then they insisted it had be from the same range (this range is only dinosaur bone rings so the most I can do is have same ring, same problems, different colour) so now I am just expected to contact them every few months to organise a replacement for what is clearly cheaply manufactured poor quality product not to mention terrible customer service. Why am I suffering because a company provides terrible quality products and refuses to respect its customers? There should be something in place for these circumstances regardless of the limited refund policy window. Have yet to hear anything from them in regards to this third break. I will not be taking another ring from them. I don't want nor should I have to replace my wedding ring every few months. Not good enough. Oh and just an FYI the metal they use is strong in terms of breaking and snapping but it scratches incredibly easily and scratches are not covered by the 'free repairs and replacements' clause.

Purchased a Tungsten Ring because it's supposed to be strong, hold its shine and not be easily scratched. The ring is nice and heavy, it has kept its shine so far but unfortunately is not as scratch resistant as stated. My husband wore his ring fir three days, doing normal things around the house, nothing that should scratch the ring and it had quite a few scratches. I told the customer service representative about it and asked about their description that says the ring is not scratched easily and she had no comment. That said, this is not an everyday ring my husband can use as I hope it would be based on the description. The ring is nice but my husband only wears it when we are going out to avoid getting more scratches.

I loved how fast my order was processed & delivered. My wedding was on Halloween and I purchased the wedding band on Oct 1. I received my order, was able to return it for a smaller ring size, and received the new order all before my wedding took place! I didn't worry once whether the ring would arrive in time, even though I waited last minute. Also, my spouse dislikes the typical thick men's wedding band. I was able to customize a smaller width WITHOUT the extra "customization" costs that other websites charged! I highly recommend Larson Jewelers!

Very happy with the wedding band I purchased for my husband. My only complaint is, I tried to guess his size and was way off so I ended having to request an exchange. I had no problem paying for the shipping. But I sent my ring back in the gift box it came in only to receive it back in a dime bag. I messaged the customer service and they were supposed to send me a replacement gift box. But I never received it. Was a little weird presenting my husband a gift without a box. But other than that I'm very happy with the ring.

Avoid this company at all cost. You have been warned!. This company is a full scammer. I ordered a wedding ring a month ago on their site just to find out they don't have the ring on site and they needed to order from a third party, this is something they don't mention on their site. When I spoke with the manager that's what he told me then I told him to make sure I get the ring at least 4 days before my wedding day, guess what! They didn't update me on anything just cancelled my order today and my wedding is in 2 days. I had to rush today at Macy's store to get a ring. I'm mad as hell because I told the manager to please let me know if they couldn't deliver the ring on time and he promised me to do so but did Not. This company needs to be shut down for good. I will never recommend this company to anyone or do business with them. Stay away!

I ordered something. The ring came in a couple days from California to Ontario in Canada. Problem is I needed an exchange but no one answers the phone, email or the text option they have. I'm starting to get worried that'll be stuck with a loose ring for my husband. He lost weight and the ring didn't fit. Fell right off. It came exactly how I ordered it.