LaLa Mira

Ordered 3 flower girl dresses. They look nothing like the picture advertised on the site. The neckline is way up close to their faces where in the picture it was much lower. The sleeves are full gathered and long where on the site they were short and trim line. The gathering at the bodice is too full where on the site they were flat. The quality of the material is inferior. The dresses look like a cross between night gowns and choir robes.
They will not refund my money. I have emailed them several times with pictures and they insist that it isn't fair for me to ask for a refund because of what was stated in their return policy. I've told them that I read nothing in the return policy about no refund if the product did not look like the picture advertised on the site. Or that the material was inferior. THEY WILL NOT REFUND MONEY. BEWARE! I tried to add a picture but it would not let me. Such a bogus company. I will try to post the pictures to compare the site dresses and the REAL DRESSES!

I bought a dress for a wedding I'm attending and the color was NOTHING like it looked online. I emailed with them several times asking to return it. They refused to refund my money! I sent photos of the dress I received and what it looked like online to show the major color difference and they STILL WOULD NOT REFUND ME! This is horrible horrible customer service!

STAY AWAY FROM THIS COMPANY! I ordered a formal dress which they will not accept as a return. I requested their customer return request form and took photos as stated in their return policy. Even though the dress is cheaply made, too heavy, too long and too small they still will not accept it. I ordered a size 10 even though I wear a size 8. I thought if it was too big I could have it altered but it's TOO SMALL. I have paid close to $200.00 for a dress I can't wear and I don't like! It doesn't look like the picture also. THERE IS NO CUSTOMER SATISFACTION!

The dress is absolutely stunning, the colour is perfect, style is perfect, did feel a little big around the waste but that's my fault for measurement's but overall so impressed, i was scared because of the bad reviews and the pictures of the dresses people had received but this dress is perfect, I cant thank them enough, it was £100 overall and it looks so much more than that. Did come in a packet though which I was a little disappointed about because it came creased but that can be fixed by ironing, HIGHLY RECOMMEND!

This company is horrible and unprofessional. I had my stylist order a dress and submitted for two day shipping for a photoshoot. Not only did the address arrive two weeks later (past my shoot), so the expedited shipping was a waste, but it was not the same dress from the pictures. The style was completely different. The fabric was horrible and poorly made, and the dress was three sizes two big.

I immediately sent the dress back within the time frame for returns. Per their return policy, you are able to return if you are unsatisfied and if it does not meet your needs. This company has gone back and forth with me saying it's not their fault and the dress is fine. Not only are they refusing to refund me they have not sent the dress back. Their customer service is horrible and not accommodating. They spoke to me in an unprofessional manner and won't even acknowledge that they failed at shipping the dress on time.

In short, DO NOT PURCHASE from here. I don't know why they claim to have a return policy when they truly aren't willing to return. Their products are poorly made and far from what they advertise. Buyers beware.

I ordered this for prom and it it so beautiful! We were not sure what size to order and the staff on the online chat were incredibly kind and helpful. I love the color and style, it is very unique!

Do yourself a favor and don't do what i did and order from this "company" first of all the dress i ordered looked NOTHING like the pictures. I understand it's not going to be the splitting image but it was unbelieveably different. Everyone i showed truly thought they sent me the wrong dress. I wrote them and sent them pictures like they requested and they refused a refund even though their policy does not state you can't return for unsatisfactory reasons. After explaining how it was not what was pictured at all the customer service representative stated i did not have common sense because i should of known it would be different. WHAT?! (This one one of the many extremely rude emails I recieved back) Funny their website says "To us, it's more than just selling dresses, it's about earning your trust with exceptional service." That is the OPPOSITE of what I recieved. I wish someone would start a lawsuit against this company and have the customers who were poorly treated collaborate together. I am not one to write reviews but I felt i should warn the rest of the possible future customers.

No words. They just want you money but you dont get nearly from what you order. They have a fake return policy, and the custumer service blame everything on you when you complain. Not serviceminded, like a fake company. I ordered a dress that was defect when delivered but no one took the responsibility, they though it was unfair for them to take the responisbility. Never heared something like that from a company, that they cant take resonsibility that they sent out a defect dress. I had ordered the dress to a wedding and had no dress a couple of hours before the wedding.

I needed to return my dress because it was not Fitting well with my body It looked like I gain 20 pounds on me,,, I email them to return on first day they shipped my dress and
They told me that I mde mistake wen I choose the size so I have to keepet because was my mistake. So in that case they told me that they cannot take the dress back!

So if you order dresses from them and if you don't look good just be ware that no metter how you look you need to keep the drees!

I ordered a beige dress and they sent a white one. I tried to get a refund but they refused to give me one in any way or even just take the dress back.