Laithwaites

Would not recommend. I placed an order 3 weeks ago, they charged my card immediately, and I still have not received the package. They pushed back the shipping window twice already. Luckily, I was able to call to cancel the item and also the club membership that they make you sign up for when you order your first case. However, I was told by the customer service rep that there is no email sent out to confirm cancellation of either of these - so now I will have to keep checking back to make sure I am not being charged and receive my refund. Very disappointed in this transaction. Seems like a scam. We'll see if I ever get my money back. I am skeptical.

First time I ever placed an order with this mob. It will definitely be the last.

Ordered 6 x cases of red wine and after almost 2 weeks waiting, only 5 x cases arrived. I rang them directly but they kept saying they would follow up with Aust - post.

I have paid for 6 cases and still only have 5 in my possession.
Will advise you when I eventually receive the missing case.
Have tried other wine merchants and they leave these people for dead.

Keep away bad customer service.

After my previous review, Laithwaites had an excellent customer service representative get in touch and figure out what happened. She had to re-order the entire case, as our previous (May!) order was completely lost. Thank goodness they finally got someone to take our situation seriously and look at our order details! We received the (so far excellent) case of wine shortly after the representative assisted us. Hope Laithwaites works on training their customer service people to be as good as this one. Thir ratings would certainly improve.

Shocking service on two occasions payment not processed properly and delivery not received on the day requested that was paid for. Totally given up and account closed after being offered a free bottle of wine as a good will gesture from a £250 order. I've found a easier way of getting hold of wine you drive to Tesco, put wine in trolley, get home and pour a glass.

Similar to another reviewer, I "signed up" for the National Geographic wines of the world. The wine came and we virtually didn't like any of it. We suspect they don't store the wine properly, which causes it to go bad. To add insult, despite sending them timely notification to cancel all future deliveries, they ignored our correspondence, shipped another order, delivered it without obtaining the legal signature required in NY, and are now putting the burden of getting their wine back to them on us. Terrible wine and customer service! Stay away!

Ordered from previously, was able to get my intro offer and cancle. This 2nd time 2 wines must have been spoiled. Sent an email and was refunded right away. From my exp. Would recommend. Just cancel in the 30 day window if you don't want the high club prices auto shipped.

Very surprised to uncork our first, then second then third bottles after reading the wine's descriptions, to discover how average and, at times, undrinkable, these wines are. We are casual wine buyers who have gone wine tasting and explored wines, and we felt this wine club would at best offer us some great wines, both red and white, to enjoy. We were disappointed overall, and I would say it was not a good value. Returns and guarantees were initially promised and we were refunded for one wine. But we were told that if we did not like a number of wines, as we did not, that we needed to ship those bottles back, which is a expense.

I started with Laithwaites just before Xmas 2020. Father in law's been using them for years. Love 90%+ of the wines I've tried but they're not for novices.
Had a poor champagne bought for wife's Xmas and called to mention it was tasteless. Money was refunded without question so I have to say I've had excellent service with them so far and f-i-l has always been pleased.

We have been using Laithwaites for a few years now and found them to be excellent. The deliveries come within 2 to 3 days of order, and its a great way to discover wines that you don't see in the supermarkets. We drink a fair bit of wine! And have not had a problem so far We tend to buy the special offers rather than the routine wine club so just push back the wine club deliveries without an issue.

My wine was left on the front porch of my home and this is NOT a safe or secure location. In addition, my order contained very clear instructions that the wine was to be taken to the local postal outlet if no one was home. I immediately called the customer service line to make a formal complaint and was promised a call back to address my disappointment. No such call back was ever received. Although Australia Post was at fault, it was Laithwaites responsibility to protect my order. They did not do that, nor did they follow up on the inefficient delivery service.

I was surprised to see the negative reviews, but after reading them, many are because they evidently didn't read the fine print and understand they were signing up for a club, and one actually said "It appears to be a scam" after they "read" (not ordered) about the club which seems quite unfair. My husband and I have been very pleased with the selections, and enjoy going through the box when it arrives to see what we have received - wines from all over the world! It's been fun! We've had zero issues.

Ordered on 24 May. Got email stating they had run out. Emailed 4 June asking where my order was they replied 6 June saying it was ready to go. Today still no wine! Not even a track n trace so obviously it still hasn't left. Very very poor!

Purposely misleading, probably fraudulent subscription service hidden in fine print and hard to opt out - have to email customer services, no information in the order confirmation that this would be on going, no correspondence until large credit card charge - do not believe this is would be good value for what has been sent - try to print the misleading website and it prints showing a lot more conditions and information obviously showing they are trying to hide it until people are looking - dodgy have reported to commerce commission

I've been a constant laithwaites customer for at least 18/20 years & never been disappointed with their wines, delivery or helpful friendly staff. Recently, having heard from a friend I had recommended to Laithwaites that she had read bad reviews about them led me to this page. I have to say that during my time with them I've trialled & compared other such wine clubs but have never found any of them to even equal laithwaites let alone better them. A. D. Of Rochester Me3 8

Unlike a lot of people in reviews I have never had a problem with getting a delivery on time. My main issue is with the wine club. They didn't send a email informing me of delivery until the day before. Making it almost impossible to cancel if its inconvenient that day or not wanted. If you say you want to delay a case by a month they still send the next case at usual time and not 3 months from the last one. Making sure they still sell you the same amount of wine in any year. I recently cancelled my regular delivery but an aggressive girl in customer service made this as difficult as possible. When I order a box of wine there is always pressure to order more. I have no problem with the quality of the wine but the pushy sales people have now put me right off. Waitrose from now on

My late father rang these muppets several times to tell them he didn't want to be in their 'wine club' or want any of their wine. They still sent him a box after he'd died and took over £100 off his credit card in the days after he'd passed away. I've rung them, emailed them and written to them and each time they've said they've cancelled his 'membership' but still the letters come every week, which upsets my mum. I've had enough and am reporting them!

I've been a member for three years until today, when I quit. The customer flexibility and control promised in the marketing of this wine club is absolutely not supported by whomever is in charge of the customer support operation. I actually feel sorry for the representatives on the other end of the line who have to try work with what has proved time and time again to be a defective system. More than once, a simple request has turned into a chain of errors and failed responses, involving multiple emails and phone calls attempting to resolve. Coordination between the marketing and service teams doesn't appear to be a thing, and within the support network itself, accurate tracking seems to be non-existent. It would have taken so little for me to be a happy customer!