M H.’s Reviews of Laithwaites & more

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Laithwaites

Wine

“Thank goodness!”

7/27/20

• Updated review

After my previous review, Laithwaites had an excellent customer service representative get in touch and figure out what happened. She had to re-order the entire case, as our previous (May!) order was completely lost. Thank goodness they finally got someone to take our situation seriously and look at our order details! We received the (so far excellent) case of wine shortly after the representative assisted us. Hope Laithwaites works on training their customer service people to be as good as this one. Thir ratings would certainly improve.

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“Used to be good”

7/10/20

• Previous review

Have not received wine shipment after a month and a half. Terrible customer service! No one in charge and no apologies!

Thomas F. – Laithwaites Rep Over a year old

Hi there M H.,

Thanks very much for reaching out–we're terribly sorry you've had such a poor experience and we’re going to do what we can to make it right for you. Please be on the lookout for a private message via SiteJabber shortly. (We'll be putting you directly in touch with a senior member of our customer service team, so you will be in very good hands.)

While it’s not an excuse for the bad service you’ve received, we were a little unprepared for the tremendous uptick in orders we've received since the beginning of the pandemic. In addition, we’ve been onboarding a new customer service team (all while working from home to keep conditions as safe as possible). It has been a challenging time to be sure, but we are working as quickly as we can to get back up to our normal standards of service.

Please watch for that PM via SiteJabber, and take care.

Best,
The Laithwaites team