Laithwaites

I ordered 2 cases on a preorder - when the wine came in I opened a bottle and did not like it - called to return it and was told it could not be returned since it was a preorder.
We will never order from them again
They never even sent me an invoice or receipt for the wine - it just showed up on my credit card

I have never had any problems buying wine at the Theale shop. All the staff are knowledgeable and pleasant and on the very rare occasion I have had a wine that was not up to standard, it was replaced immediately. I have been going there for many years and genuinely can't fault it.
And... unlike some other shops, they make allowances for me being deaf and are very patient and accommodating

The positive thing about Laithwaites is their range of top quality wines. However, their customer service is awful. I have had a number of issues and as a result closed my account and I will not use them again. When there is an issue (one example is taking a payment out of my account and saying they don't have a record of it, and then no one responding to my e-mails or calling me back in trying to resolve it).

The wines are fine. What is irritating about this company is that once they charge your credit card for your order, it can take two to three weeks before you receive it. Most online companies charge your credit card once they ship the product. They create a shipping label and say it is shipped although the shipping label is probably sitting in a bin somewhere with the other hundreds of labels they have created for other customers. They have many excuses why it takes so long before you receive your shipment. Why not charge my credit card when you actually ship it? I will be cancelling this club as soon as I see my shipment and on to the next to see if they are any better.

Absolutely shocking service. After experiencing a previous problem with my order I decided to try Laithwaites again. I order a case of 12 whites and also 12 reds. Delivery arrived today as planned after paying more for the chosen day. Only the case of reds arrived and no white wine. I have just called Laithwaites to be told that the order will be delivered in December as four if the 12 white wines are out of stock. What angers me is that Laithwaites take your order and money but don't even bother telling you the status of the order. It takes the customer to call to find out what is going on. I order lots of wine through the Wine Society and have never had one single problem. I will never use Laithwaites ever again.

Customer service is trash. Should have read all the reviews. I cancelled my membership & deleted my card after I did the initial introductory offer. I didn't received any email notifications just $198.00 taken out of my account 3 months later. Their only response was that I signed the terms & conditions for the membership I signed up for it- Even though I had cancelled & deleted my information immediately after I paid for it.

Now I just have to "wait" for Fedex to deliver it so I can return it, but just received the run around & they "promise" my card information isn't stored. Such BS.

Joined the wine club from an introductory offer. Wish I hadn't. I selected the mixed case and received all whites (including a champagne) which I didn't want. Their website is messed up and will now only display options for all white wines, whether I select the mixed option, all reds, or whites. I sent screen shots of this to customer service who told me they can not help on email and I have to call. I called and the lady said it's an error on my end... how is your website being messed up an error on my end? They told me to send it back and they will resend a mixed case but that is a waste of my time and energy for a mistake that was not mine. I'd rather give my money to a company that is willing to fix their mistakes. Terrible service.

I ordered a promotional case of wine from an advertisement that I had in a National Geographic magazine. Unbeknownst to me, I was agreeing to a subscription plan for a case of wine and some sort of time interval. Once the second case showed up, I gave them a call to resolve the issue. I was told multiple times by multiple workers over the span of the year (I would call as I received "past due" notices) that I could keep the case as my payment had already transferred. Furthermore that I would be removed from the subscription plan. This was back in February 2017. Here in August 2019 I am still receiving notices stating that I am being sent to collections for fraudulent payment. I was just forced to pay 180$ pr else be sent to collections. The manager, Todd, could not have cared any less. Stay away from this scam and keep your money. As a learning sommelier, the wine was not worth the money to begin with.

This company sucks you in and then will not let you go - you can not easily cancel your wine plans - to cancel involves actually making phone contact with them. That process requires you to hold on the phone for 30 minutes or more (but it is worth holding). Then! Even if you cancel your wine plans, you haven't actually canceled your "unlimited" membership! You have to phone them all over again. Otherwise, they will continue to suck money out of your credit card until it expires.

I signed up for the welcome package. I paid for the welcome package. Never heard anything for about 2 weeks but had a delivery date. Called them. They said I had ordered before so the order was cancelled but I had not. Asked why they never notified me and was told it's an automated system. Asked if it was my name that ordered before and I was told they could not see that. Asked for a supervisor. Supervisor apologized and said he over road the block and ordered my wine right then. I was told an e-mail confirmation was on the way. Never got the e-mail or the order. I don't like being lied to. Just really sad. Very dishonest company. I would not care except I never ordered from them before and they straight out said the order was placed after I talked to management. Southwest Airlines needs to drop them as marketing partners.

I belonged to a Laithwaites Wine Club and wanted to check to see what the next shipment would cost me. When I went to my account the advertisement said, " Member's Only Price $149.98, Ships free. I assumed the member only referred to my membership in the wine club, so I went ahead with the order. When the wine arrived I was charged for shipping. When I complained to Laithwaites they said that was for a different membership. I was so angry, I cancelled my membership in the club and asked that I no longer receive their advertisements. The wine I received was all brands and only 1 recognizable vineyard. Be very careful of this club $189 for 12 non brand wines. You can do much better with Wine Insiders.

I tired of experimenting with supermarket wine at £5-£8 a bottle and took a trial with Laithwaites. The case came quickly and It was very good. I signed up for the wine plan which works out about £8 a bottle for a 12 bottle case. If you can push it to 15 bottles the postage is free. At £8 a bottle the quality is terrific. A couple of times I have been disappointed with a particular bottle, phoned up their customer service and it is replaced quickly with 2 bottles of my choice. I have nothing but praise for Laithwaites and have no intention of leaving them. Their No Quibble guarantee has worked for me and I cannot understand the bad reviews.

I have received 3 cases from the club - the wine is ok but nothing special. My biggest complaint is that you have no idea when it is shipping. Each of my shipments, i got a text from FedEx and email from the club on Friday night saying it would be delivered the next day. So each time i had to change my plans and wait around all day to sign for it. When i called to see if i could get more notice about shipping, the women was rude and acted like i was the only one with this issue. And there is no way to work around it. Again- the wine is ok and the prices aren't bad - just fix the people part!