Elizabeth L.’s Reviews of Laithwaites & more

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Laithwaites

Wine

“Deceptive Practice”

6/9/21

I belonged to a Laithwaites Wine Club and wanted to check to see what the next shipment would cost me. When I went to my account the advertisement said, " Member's Only Price $149.98, Ships free. I assumed the member only referred to my membership in the wine club, so I went ahead with the order. When the wine arrived I was charged for shipping. When I complained to Laithwaites they said that was for a different membership. I was so angry, I cancelled my membership in the club and asked that I no longer receive their advertisements. The wine I received was all brands and only 1 recognizable vineyard. Be very careful of this club $189 for 12 non brand wines. You can do much better with Wine Insiders.

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Vinesse

Wine

“Rip off and dishonest”

5/25/17

I sent my Introductory for $49.99 in on 4/28 by snail mail (which means they received it by at least May 2). The wines arrived and were OK. I read all of the literature, including that they would send out a delivery every month. On 5/24 I called to cancel because their shipping charges are outrageous and more than other wine clubs I use. I was considering subscribing for a cheaper club but then the representative told me that my new shipment had already been sent out. I told him that it wasn't yet a month since I ordered and received no notice of a shipment and he said "We don't notify you and the shipments take 3 weeks to get to you. That is why we sent it already." 3 weeks? Are you kidding me? The first shipment they sent arrived one week after they received my order. 3 weeks delivery time in 2017 is hogwash. I asked him the price I would have to pay for this delivery and he said that for the 6 bottles sent, it was $123.49. Their wines were worth only half of that amount. If I decided to refuse the shipment they would charge my card $45 for the return of the box of wine. Be very careful if you take the Introductory Offer. Cancel immediately or they will send out a shipment and make you pay through the nose. Also, they never offered me the choice of frequency of delivery, the number of bottles or whether I wanted red, white or mixed. A real rip-off company. Best to stay away. Try Laithwaites instead. They let you know when a delivery is scheduled in time to postpone and offer free shipping periodically. I have free shipping for a year and order from them regularly. They are honest and although some prices are high, they offer specials and their shipping rates are much cheaper than Vinesse.

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Vinesse C. – Vinesse Rep Over a year old

Dear Elizabeth L.,

Thank you for taking the time to send us your review. We are very sorry to hear about your experience with our wine club. We do state on all of our wine club promotional offers that are mailed out, about future shipments will be automatically sent monthly and the charge will be $96 plus shipping and tax (if applicable) for each shipment. Also the member has no commitment whatsoever and may cancel their membership at anytime. If there is another wine club order already processed, depending on what stage the order is in, will determine if we can cancel the order in time before it has shipped. On the priority order form, there is only the option to choose the wine preference (all red, all white, or mixed red/white). It appears the expectations about the wine club's scheduling of the second club order was not made clear. In the packaging of the introductory wine club shipment, there should have been paperwork that provided additional information about your wine club membership and also gave the dates of the next 3 club orders. We do have a return policy for shipments that are returned either by refusing to accept delivery or for failed delivery attempts due to member not being available to accept delivery. The credit for returned shipments will be less a 15% restocking fee and less the shipping and handling fee. We would like the opportunity to do a full review of your membership experience and learn more on what transpired from the start of the wine club membership to the time of cancellation. We strive to provide excellent customer service and for your experience, our effort is to offer a satisfactory resolution, if possible. At your earliest convenience, can you please either reply back in a private message or contact our customer service line at 1-800-823-5527 so we can further assist you? Our office hours are Monday - Friday, 6:00 AM PT - 5:00 PM PT. Thank you.