Laithwaites

It is 10 years since i bought anything from Laithwaites yet they persist in sending me junk mail. Nothing gets you off their mailing list even though they should not be sending information to customers who have not bought anything for 3 years. Their wine lists offer free Prosecco if you're quick. When will they realise wine lovers don't want their best value party wines, fizz or hand on heart my best buy red? Roll on GDPR as cannot wait for them to stop sending me unwanted junk mail.

The wines are amazing, the Laithwaite's customer service is out of this world amazing, the carriers are another story! Parcel Force failed to read my "If not in" instructions and promptly left with my case of wine. I had 9 people arriving for a dinner party that evening.
I called Laithwaite's customer services and was put through to Nicholas Anderson.
Nick was very apologetic and said he would do everything in his power to get it redelivered. I didn't hold out much hope of this happening.
Parcel Force redelivered my wine at 5.36pm on the same day.
Well done Nick, you are AWESOME!
A true asset to the Laithwaite's CS team!

My sister, who gets confused by advertisements online, ordered a box of wine about 6 months ago, for my husband as a Thank you gift. After the first box she realized she was in a wine club and called and canceled the orders. We then got another box of wine after a couple months. At that time I called the 800# and they said OK yes we see your sister canceled. Now couple months later we received wine again. This time I was told my sister has to call. They have to have Fed Ex pick it up again. This Bad Company must have to pay a lot extra charges to FedEx if their customer service can't get it right.

For years I had had wine delivered to my office address, until I sold the business and closed the office two years ago. I tried to cease the service. Customer support failed to allow cancellation. Whether they continued to deliver I don't know, but they continued to charge my AMEX card. The stop on my AMEX card only holds for 12 months. They must automatically continue billing, because now I get a letter from a collection agency for product I never received.

I received two pamphlets for Laithwaites Wine via my national geographic subscription. I sent two orders, one as a birthday gift for my brother and one for my husband and i. I only got an email and shipping confirmation for one of the orders, the one being sent to my brother. When I emailed them stating the problem, they emailed back (very rudely, by the way) saying it is one order per customer. That is FINE, but what upsets me is that they didn't find it necessary to notify me of this OR ask me which order I actually wanted to go through if i could only choose one. When I told them this, i received a half-$#*! reply from their (yet again) RUDE customer service! Absolutely ridiculous. The carelessness and rudeness of this company's customer service is terrible! Stay away at ALL costs.

I paid my discputed bill in full 2/21 out of frustrtion, yet Laithewaite continues to bill me and send collection threats. I continue to send emails with proof of payment to no avail. No one takes accountability.
My issues with the Laithewaite dates back to May 2020 when representatives issued me credit under their satisfaction guarantee policy. Six months later they started billing me for the credit they gave me. After too many failed attempts to resolve, I paid the $51. Yes $51! Absolutely not worth anywhere near the time and aggravation, I pursued out of principle, yet even after I threw in the towel and paid Laithewaite still can't get it's act together. Customers have no choice but to rely on what companys' representatives tell them. In the case of Laithewaite, each time I called I got a different story.
NEVER EVER AGAIN, life is too short and our time and patience too valuable.

I ordered wine under order#o*******072@ 24/9/24. After waiting 2 weeks I sent an email not to deliver the before following week because nobody is there in that week. I got no reply. So a sent an other mail, again no reply. I rang the customer phone and the answer was it is a public holiday. So I rang next day 2 times but I waited at least halve an hour and nobody answered the phone. So there is not a chance to get in touch with anyone. The box got delivered in the week I didn't want.
I never deal with clowns any more.

I made a deposit and reserved a wine advent calendar for my son on October 1,2019. On November 14,2019 I was looking at my credit card charges and noticed they had refunded my deposit. I called them, after being on hold for 15 minutes, they explained they ran out them and had to refund customers. They did not have the courtesy to contact me to tell me they could not honor the reservation I had made. If they had I would have been able to get a different calendar for my son, now everyone is sold out. I will NEVER do business with them again.

I started out to be a good deal until the prices continued to escalate. We placed our last order in December of 2018 and then cancel the service. We continued to have annual charges for four years. The customer service team was abysmal. Two conversation were terminated when I challenged charges and activity. The company policy for refunds leaves a lot to be desired.
If it is too good to be true then it is and this is the case ( excuse the pun) with this company. As soon as they apologize for not being able to help, terminated. This is especially true wit their agent Cheila. I only rated with 1 star only because a negative star was not an option.

Ordered for first time
First part of order arrived as promised. No problem and was happy. However...

Then discovered I had been charged for items not ordered and my original order had been doctored. Not happy and items I had originally ordered have mysteriously disappeared. I have original emails from them acknowledging what was ordered so how can this happen?

Was hoping to make future purchases but my first experience has left me with very little confidence in Laithwaite

I started this membership back when it started with Zagat and the wines and service were 5 star. Over the years the quality has gone down, service has gone down and all together just awful customer service.
No matter what you do they just do not know how to listen to instructions. You ask them to skip a shipment and they send you two. Ask them for 2 ring binders for the leaflets they hand out and you never get them.
DO NOT USE LAITHWAITES. NOT WORTH THE WINE, HEADACHE, FRUSTRATION AND STRESS.
Much better services out there that have better wines and will listen.

I can't believe some of the poor reviews I read about Laithwaites Wines. Who are these winers! I have been extremely happy with the wine selections I receive, all of them have been priced below average market retail prices so they are great value. Customer service has been excellent every time I call them. I can change my orders to suit my needs. I am a happy customer. Forget the winers, this is a reptutable company who provides an excellent service. They know their wines.