LaceWigsBuy

Placed an order for a human curly wig, 14 inches long on 11/13/24.i finally received it on 12/16/24, and was horrified at what I received. The unit, which cost $278.00 looked nothing like the picture on their website. The one I received was only 10 inches long and the lace was totally inferior. They worked with me to return it, however it cost me another $66 to return it. I'm still waiting for the return of my money for the unit along with the postage fees to return it since I was clearly sent the wrong item. I will never order anything from them again and will definitely file a complaint with the BBB, even though they are in China. Everyone should babe made aware. Do your research on this overseas companies.

I am a color #4. The past 2 wigs I ordered were totally the wrong color. One was red, and the next one was a #1. I am Done ordering from this company.

SCAM! I ordered a $300+ wig. My American Express was charged and I waited two days for some type of receipt. I called for two days with no answer on the other end. Then, I emailed them and asked them to just cancel the order since I had no receipt proving what I had purchased from them. All this occured within 3 days. No response. Amex is chasing them now.

Buyer beware! I'm trying to get a full refund for products that were in poor quality. Absolutely no customer service as they finally stopped talking to me after several emails. The phone number posted on their site just rings and rings. No answer and no answering machine. Now I'm trying to get my $700 back.

Take note that All REVIEWS on the LACEWIGSBUY.com website require buyers to enter a Tax/VAX number to confirm they actually purchased their product. The problem is that buyers never receive a number. This prevents legitimate buyers from warning potential buyers! A true indication of scammers with fake reviews.

The website shows beautiful wigs, especially the blonde wigs with the realistic coloring of lowlights and highlights which are hard to find. I purchased a blonde wig for $188.99 excited to get a good quality color.

The actual wig is nothing like the highlighted ash-colored wig advertised.
It's a one-tone color of light yellow with no high and low lights. The only use for this wig is for playing a Halloween Goldilocks.

Lacewigsbuy.com is NOT an American company, although the website provides a US number and offers full returns, they fail to list their address. It is only when you need a return or exchange that you learn you must ship it back to China at your own expense.

I ordered a petite, short wig from this company for quite a bit of money. The wig I received was giant (I ordered petite), the completely wrong style (if one could even call it a 'style') and the color was just so bad - it had multiple colors throughout. When I looked into returning it, the cost of mailing it back to China is $125. I did not mail it back - I don't even know if I would get my money back. Avoid this company - all the products come from or through China and they do not know how to make wigs.

Save your money and time. They are horrible to deal with. They sent me wrong item and I had to pay shipping for return to China. Now they are refusing to give full refund because they don't want to pay customs fee. They are trying to only offer me 50% refund. I paid $540 for this wig. It is not my fault you sent wrong item. They are horrible company. Seriously save your money and time and purchase elsewhere.

I ordered a lace wig, human hair on their website, paid to have it delivered by DHL, it was going to take 6 weeks. The wig arrived 2 weeks later by US mail. The wig was jet black, when I ordered brown, the lace was black, when I ordered transparent. I sent an e-mail to the company. They told me to send it back by US mail, and to say that the wig cost $20, when in fact I paid $293 for the wig. I said I would not lie on the Customs Forms. I spent $63 sending it back to China. They told me that they would only refund 50% of my money because the Customs Fee they had to pay in China was more than the wig was worth. I am still waiting for the 50% refund. If it does not come, I will file a complaint with PayPal. I have e-mail documentation to prove this. Terrible customer service. THEY made the mistake and now I am paying for it.

Great communication and it came wayyy earlier than expected. I was really satisfied and happy. The curls are so beautiful and tight but it's true to its length even if it may seem shorter. If you know how to take care of the curls it will stay beautiful. Brushing or combing with a big comb is best and using the right products. Wish I could post me videos but just absolutely in love with this hair. Little shedding, very satisfied :).

Five Stars! I love this wig! It's full and beautiful! It does not tangle but it does have minimal shedding which is expected in curly hair! I will give an update in a few weeks on how the hair is maintaining, I'm sure I will buy from this vendor again. Communication and shipping from the seller was easy and fast.

I made two orders, one for me, another for my best friend, the wig was a pleasant suprise! The hair is super soft, has a really nice wave pattern, and the lace was soft as well. I washed and conditioned it and it looked even better! Overall, this wig is great quality and a great price.

I'm an older person and I've bought a lot of hair during my life but I've never had hair as horrible as this. I put this wig on and put it up in a banana clip to sew it down
Lo and behold the hair matted together so bad I couldn't pull the hair apart. This is beyond tangling. This hair is not as pictured. I notified the company about this matted hair. No response. Everyone read the reviews before you buy. I wished I would have. So disappointed. Someone needs to investigate this business cause all of the bad reviews are saying the same thing I'm saying

I am in love with how soft this wig is! I did bleach the knots but it came plucked to my liking after was the hair has a natural wave it's pretty long for 14 inches sheds a little but all hair sheds. I will order again soon for me and my daughter! Oh and sellers communication is awesome!

Have been a customer for several years and put up with slow shipments, bald patches, low quality, etc because I didn't know where else to go. The last wig I received was supposed to be 8". It was in fact 1 1/2"! I contacted them immediately and was told I could send it back, order and pay for another, and then when they get the 1st one back, they'll issue a refund. I said I will send it back, give them the tracking number, and they can send a replacement while the first one is on the way back. I advised them of expectations for customer service in the West and that telling me to send it back at my expense and buy a new one in the meantime is not customer service! Through the chat app on their site I discussed all of it with Lillian who said "Fine. Sent it back." I emailed the shipping receipt with tracking number the next day. Haven't gotten them to respond to emails since. Phone # just rings, and now my password on the site isn't working! Coincidence? Filed Paypal complaint.

Please do not do business with these crooks. Save your money and time. They sent the wrong item and want me to pay 100.00 to ship it back. PayPal said I have to pay return shipping.