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Kroger
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website thubmnail of Kroger
kroger.com
Wisconsin
2 reviews
0 helpful votes
Follow Amie E.
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2 rolled bakeable crust come in box, and for the price I was hoping that they'd at least be mediocre. Unrolled both of the rolls, nothing but rips and cracks...putting them into my pie pan was a nightmare-they were falling apart everywhere! Mind you I made sure to check the best used date... they were definitely within the date, I can only assume cheap ingredients were used with poor application. Next time I make a pie I will just spend the extra money, as well as take extra time to make a homemade crust. I've never really experienced anything bad with Kroger before, but now when it comes to baking I will no longer use any of the Kroger Brand for my pastries!
1st photo- was the the crust that was most salvageable, so I tried to lattice weave.
2nd photo- lopsided because the bottom crust kept ripping & I tried to salvage it as much as possible as well as some of the weaves have rips in them!

Date of experience: March 31, 2023
Tennessee
22 reviews
24 helpful votes
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Price Scam
January 3, 2016

I have noticed that They will raise prices on things then put them on sale. I have also found several times the prices on the ticket are not the prices that ring up. Think about how many people miss the differences and the millions that they do rake in just with this price scam alone.

Date of experience: January 3, 2016
Wisconsin
1 review
0 helpful votes
Follow Laura H.
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I went shopping at Pick N Save in Sun Praire, WI. I used a food card and noticed they were charging me for a cold food item cash. I went to the customer service desk to bring it to thier attention. I was greeted by a very nice friendly worker who agreed with me that I shouldn't have been charged cash for potato pancakes from the deli. She was about to get it straight when a co worker she asked came over, grabbed the receipt and said no its out of my control its corporate. Treated me terribly, very, very rude. I finally talked to the manager who was nice but seemed lost with a food card question.He in turn said to give me a $4 gift card when I paid in cash. I was embarrassed and hurt by her behavior. Being treated so badly because I use a food card. I will NEVER shop thier again!

Date of experience: December 12, 2021
Indiana
1 review
0 helpful votes
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Remodel needed
August 22, 2022

This company needs to take care of ALL their stores not just the ones in nicer areas, the store on 10th and shortridge is the busiest in the state, yet its old dirty and needs more employees, the ones they have try very hard but it's just ridiculous. Long lines daily, had to wait for the deli worker to come back from break to get anything, due to Noone to fill in for her! We matter too Kroger!

Date of experience: August 22, 2022
Texas
1 review
0 helpful votes
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Disappointed customer
April 22, 2022

What Kroger done to some of their products their products is disappointing. Some of the Kroger brands that I have enjoyed over the years have changed by using inferior substitutes. The digital coupons are not even worth saving up anymore. I have resorted to checking others stores for better quality and pricing.

Date of experience: April 21, 2022
Virginia
1 review
4 helpful votes
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- ******* star The President of Kroger should be fired. Any Company's "customer service" starts with it's management's attitude. I can tell by my and all these other reviews that Kroger has a SERIOUS problem. The board of directors are going to have to start at the top to correct it!
My family will NEVER shop at Kroger again!

Date of experience: January 14, 2023
Wisconsin
2 reviews
0 helpful votes
Follow Malynda C.
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Management
February 9, 2022

It would be a good store but the director of the store doesn't respect her managers or the employees and she is not held accountable for how she has ran this store.
She blames every one for the down fall of this store. The lines are long the workers are over worked the department are under staffed and she is just a very toxic person.
It would be a very nice place to work and shop if it was fully staffed and the head person would take accountability for what she has done in and to that store. The managers of the departments are very nice to work for. But they are all overwhelmed and over worked because they have no staff to really help them.

Date of experience: February 8, 2022
Michigan
1 review
3 helpful votes
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Terrible delivery service...
September 24, 2022

My spouse and I have COVID, thought we would try the Kroger's delivery service. We went on line, filled the cart with $85 worth of groceries and the delivery arrived a few hours later. The only item in the bag was one pack of hotdogs. We were charged $10 for the delivery, tried calling the Kroger in Milford, Michigan without any success. We were told that a third party contractor, Instacart, were responsible. The delivery person indicated that in the past 4 days all the Kroger deliveries were wrong, indicating that Kroger's was to blame as all they do is pickup the order that was called in and deliver it. I had heard from an acquaintance that Kroger's had delivered the wrong medication from their pharmacy, and though she called immediately, did not open the bottle- Kroger's refused to take it back, instead charging her approximately $100 for the wrong medication. This is a senior living check to check.

Date of experience: September 24, 2022
Arkansas
2 reviews
0 helpful votes
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Pharmacy
April 13, 2021

I really do not know who to complain to. I have called several of your Customer Services. Starting with Contact us, Then Customer complaints and Pharmacy complaint's only to be hung up on by all 3!
The problem that I am having is that I had a prescription that was suppose to be ready on April 4th. Well today is the 13th. And now I am out of 3 script's with a total of 5 due. I realize that by adding on the Covid shot's to this pharmacy has put them under pressure. However they should have the staff to do this and if not they should not be doing this. So the customers who get their script's filled there are the one's being punished! I have been with Kroger's for a very long time and at this point I am seriously considering taking my business elsewhere! Not just mine but the rest of the family...

Date of experience: April 13, 2021
Texas
1 review
0 helpful votes
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Checking out
January 28, 2023

There were almost 80 people in the store. There were two cashiers and 2 people at self checkout to help. Seriously Kroger you can't pay more people to help check people out the store is nice the checkout is something to be desired and you have to bag your own groceries even in the cashier line because there is no one to bag this is why I gave a 1 for review. The managers need to pay attention to how store is run

Date of experience: January 28, 2023
Florida
3 reviews
5 helpful votes
Follow John S.
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I have tried 6 orders with Kroger to get my deliveries and each and every time I have had unacceptable number of missing items and have even paid the boast membership price and still no better service. I contacted customer service a few times and each time I was told it's not real time inventory but my orders are real time planing of my meals and each time my planing is forced to work over time correcting an issue with where I'm making my purchases from and paying them to inconvenience and make more work for me. Sadly I see Kroger delivery wasn't probably ready to provide a service it is charging people for and not delivering trust is a hard thing to re earn after it lost

Date of experience: August 14, 2023
Illinois
1 review
0 helpful votes
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I went to the Kroger store at 1818 Airport Plaza in Decatur, Illinois this morning to cash in a small winning lottery ticket. I stood at the service desk for several minutes before an employee came into the service desk. This is not a one time incident, there is never anyone behind the service desk at this store and they make customers wait forever. The store did not seem to be very busy at all. The phone was not ringing however the clerk decided to answer not one, but two calls while I had been standing there already for several minutes. Where is the service anymore for customers actually AT the store? Seems in the past years it has gone away, especially at this store.

Date of experience: January 11, 2023
Texas
1 review
3 helpful votes
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The Kroger store in Henderson Texas puts out a sale paper. And when you go to the store on the first sale day. A lot of the sale items are not in stock. There have been time the sale items never made the sale period.

Date of experience: January 11, 2020
North Carolina
1 review
2 helpful votes
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Useless produce
August 31, 2023

I am so done with Krogers avocados. People are dying in Mexico to supply America with avocados. The least they can do is put them on the shelves palatable. Instead they freeze them which ruins the ripening process and renders them inedible. Shame on you! How dare you present this incredibly nutritious and delicious fruit and charge money to the public when it is useless! And then tell the public it's fresh! Shame on you! I'm done!

Date of experience: August 31, 2023
Virginia
1 review
0 helpful votes
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Suck
December 31, 2022

Wish you would learn how to operate a grocery store. Why can't you have stock people come in at midnight and stock through five or six in the morning? Why do I have to be inconvenienced when I come in to shop and have to walk around pallets of product sitting everywhere, out of product, and employees everywhere in the way?

Date of experience: December 31, 2022
North Carolina
1 review
3 helpful votes
Follow Griselle R.
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I was trying to use their online delivery shopping services and I fell victim to fraudulent charges on my card of $315.38 and all they did was tell me that they do not see any transactions made to my account and gave me a casenumber and sent me on my way how about giving me a reason to why kroger app customers are falling victim to fraud? How about seeing what else you can do to want to keep me as a customer. I warn you all to NOT use kroger online services you may fall victim to fraudulent charges being made to your accounts

Date of experience: June 12, 2023
Indiana
9 reviews
30 helpful votes
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Never in stock
November 24, 2022

Kroger sends out flyers in the US mail and their app and then never has items in stock. Ask the employees and they all say is because of corporate. They have raised their prices by at least 30-40 percent along with not have items in stock. Going to change to Meijr's.

Date of experience: November 24, 2022
Georgia
1 review
0 helpful votes
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Bakery
December 10, 2022

When did the bakery oatmeal cookies get so thin! They are so thin that they bend when they are fresh out of the container. Not to mention for the same price. I rather they make them like they used to and increase the price.

Date of experience: December 10, 2022
Texas
1 review
1 helpful vote
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Do not shop at B Speedway store. Its not safe. I was approached by a woman for m9ney. I went home and called store mgr. He said they were aware of the w8man but could do nothing as thats not a store practice. I find this very alarming but realize Kroger cares nothing for shoppers safety. Dont shop there

Date of experience: May 25, 2022
Louisiana
2 reviews
4 helpful votes
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Private Selection Sweet Southern Heat BBQ Kettle Chips 8 oz. (Pack of 2) Let's just say this brand tastes delicious for a fraction of the cost! These chips are crisp and fresh and just plain good. I have the munchies most of the time and this is one of the most tasty snacks I found, that taste so close to name brand I can hardly tell the difference except for the cost

Date of experience: July 26, 2022

Overview

Kroger has a rating of 1.3 stars from 348 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kroger most frequently mention customer service, self checkout and many times. Kroger ranks 87th among Recipe sites.

service
189
value
178
shipping
96
returns
105
quality
155