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Claim Your BusinessKong has a rating of 3.56 stars from 66 reviews, indicating that most customers are generally satisfied with their purchases. Kong ranks 43rd among Pets sites.
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I bought a toy for my dog, she destroyed it in a matter of minutes. It was labeled aggressive chewer. I notified company and they immediately offered a refund or replacement. Not only did they replace it with a better toy, it arrived in less than a week. I am so impressed with their customer service. I definitely recommend them to everyone.
My dog got one of your balls stuck over her lower jaw in her mouth she couldn't get the ball out it was covering all of her teeth and the ball was new I had to rush her to the vet will never buy a kong ball again and will tell all my friends and family not to either I already posted on social media and then u can't even talk to a representative about there product
My dog got one of your balls stuck over her lower jaw in her mouth she couldn't get the ball out it was covering all of her teeth and the ball was new I had to rush her to the vet will never buy a kong ball again and will tell all my friends and family not to either I already posted on social media and then u can't even talk to a representative about there product
Products used:
Ball
Bought this toy in less than 10min this is what I seen. Inside is plastic and foam. If I wasn't paying attention and he ate either I'd be in emergency room! Won't let me add photos!
Products used:
Dog toy
I have been a Kong Toy buyer for many years and have always been happy with the product, but I recently bought Kong Tennis balls and was so excited to give them the balls, it took maybe 10 mins max for them to totally destroy them. Then I had to quickly pick up the pieces, because they started eating the pieces.
I tried to connect Kong Company but since I had no receipt I would not get no help. I have trusted this company for years, but I have lost all trust in them now and will never buy another product from this company again!
Tip for consumers:
DON'T BUY THE TENNISBALLS DANGEROUS.
Products used:
Kong Tennis balls
I have purchased Kong toys for years due to their durability, but never tried the Knots type of Kong before. Don't bother! I purchased 2 of the ones with ropes at each end since they are obviously meant for tug of war, and both were destroyed in less than 1 hour! Just playing tug of war! What a waste. I mended both twice and then they were totally destroyed and in the trash after 24 hours! Never again. Thinking of completely switching to another brand of toy like Tuffy. In this economy, who can waste money like that. My dogs are my family but I don't have money to waste on a bad product!
I purchased XL Kong dog mat before 3 months. At the beginning it used for 10-15 days when my puppy was 4 weeks old. Unfortunately it smelled so bad so we remove it from the cage as some dog owner's adviced that puppies could have a smell when they are young. After removing the mat from the puppy cage, the smell disappeared.
Before two days i bring the mat back to the cage. Now i can see an opening and my dog is eating the inside parts of the mat.
I can't believe that i paid all this amount of money to use it for less than month and it ripped now.
When I bought it, i saw that it is waterproof and not able to be ripped.
I just bought my doberman a kong ball and the first one lasted 1 month and the second the squeak stopped squeaking in 15 mins. Any recommendations
Products used:
Kong xl ball
The pet store told us our 30lb Terrier cross wouldn't be able to get through this bear made by the indestructible Kong dog toys... 1 he later she had it completely pulled apart! Maybe only for small dogs, but she is only a puppy lol
I bought a kong toy, the bone...thought it would be indestructable. The other one is. My dogs destroyed this one. I am amazed. A pup and an old dog.
The majority of their toys are reliable, but the newer, squeaky ones are easy to disassemble. Nice experience
I do not know how this company stays in business. Their costumer help is joke and their toys are crappy. The tennis ball toys comes with a squeaker in them that easily falls out after one to two uses. Therefore making these a hazard for dogs.
Kong toys are advertised as indestructible. However in my experience the stuffed toys and especially the treat balls are pretty fragile with bigger stronger dogs. The stuffed toys have at max two hours play with my dogs... an AmStaff and AmBull. The exception is the Ballistics line. The material is tougher than typical stuffed toys. But even the seams on those are easily nibbled through. I would tell people with strong chewers to only purchase Kong toys in store and keep those receipts. If you have the receipt you can return if need be. Returning online products can be a hassle.
The deal with the seller is very good, and the popzora platform works very well. The products arrived in good condition.
Our family has 5 dogs and each one has their own favorite toy. All of which happen to be from KONG. Most of their toys hold up pretty well, but I found that the newer, squeaky ones come apart pretty easily. My youngest and of course craziest managed to rip the bone shaped squeaky kong apart at the seams. It looks like the glue unstuck and I only had it for a week or so. I'll still be buying the kong brand, I'll just stick with their classic toys!
Dog toy's do not hod up to what the company says. Went to pet co. And other stores bought over $200.00 dollars worth of kong toys and leashes. Nothing lasts for ten minutes have to throw away right away.pet co says to bring back, but already in garbage. They do not hold up. I have putbull mix. Feels like I wasted my money.
I recently bought my dog a Kong dog collar and while it's well made (like other Kong products) I was surprised to find that the price for a small dog collar was the same as a large. The Kong leashes were priced the same way.
I bought the dog collar at PetSmart and questioned the cashier about the pricing of the product I was buying and the prices of the larger sizes. I was told the Kong company regulates the prices.
The smaller sizes use less materials and logically it should cost less.
Be weary of the prices and shop around.
I don't know if the cashier was correct but I really don't like paying for something that apparently doesn't make sense.
This is a very poorly designed product. I have several advanced degrees and I find this cage (crate) to be almost impossible to figure out how to assemble and take apart. Unless you're a glutton for punishment, and enjoy mashed fingers, you should consider a different manufacturer.
Products used:
Kong dog cage (crate)
I always thought Kong was the best brand for big dogs, but after this recent experience, I have changed my mind.
Kong is a horrible brand where their products fall apart with no responsibility from their owners.
They ignore consumer reviews and continue to sell crappy and inadequate products.
My 7 month old Pit Bull pup has broken, riped, and bit off pieces of every KONG toy we bought her. We tried every toy and even used the "black" extreme ones and she rips them apart within 45min.
We need something stronger.!
I bought a toy for my dog, she destroyed it in a matter of minutes. It was labeled aggressive chewer. I notified company and they immediately offered a refund or replacement. Not only did they replace it with a better toy, it arrived in less than a week. I am so impressed with their customer service. I definitely recommend them to everyone.
Products used:
Dog toys
KONG stretch leash is deceiving. My Goldendoodle was able to attempt to run at an angle behind me causing me to have a bad fall AND a broken arm. KONG gave no apologies but rather told me to contact Petsmart. They took no ownership for actually producing the product. The KONG product at minimal, should have a warning.
I purchased a Kong crate mat less than 1 month ago. The mat has 2 small holes from what I'm not totally sure. I feel it started with a thread issue and my dog found it. He now can take out the pad and eat it, so it's unsafe. I emailed Kong and they replied to contact the place I bought it. I feel they should have stood behind the product better as well as the customer. The mat advertised it is extremely durable which it is not. I will not buy Kong products any longer. I should have read reviews before I made this purchase.
My pit loves to chew on toys and cardboard. But we like to try and keep it to the toys. There are several types of toys that she can chew and they are from Kong. Because they are the only ones that hold up to her jaw power. I just wish there was more that could hold up to her chewing.
2 plays! With 6 month old border collie not brilliant value for money. But I'm sure my puppy enjoyed destroying it
I have used the KongCompany for years from puppy stage to adult. Always reliable. I like it.
Kong Corp dud NOTHING to help us when my dog was rushed into surgery with pieces of their ball got stuck in my doxies intestines. 2500. 00 later he's still here with us and ill buy nothing from them EVER again! THEY DO NOT STAND BEHIND THEIR PRODUCTS!
The KONG Company, a leading producer of Dog Toys, Dog Treats, Cat Toys, Cat Treats and many Pet Products, is also an Active Contributor in the Pet Community
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