KnetbooksReviews 1,373

I found the Knetbooks website super easy to use. I was looking for 5 different text books and found them all with no problem by typing in the ISBN number. I immediately got an e-mail with an order confirmation and within a day I got e-mails notifying me that my books had shipped and giving tracking information. The packages were easy to track and arrived within a week and the books were in good condition. I couldn't believe the difference in price between renting and purchasing used books. I will never buy books again. I look forward to the return process being just as easy as the ordering process.

If I could rate them 0 stars I would. In fact I would rate them negative. I called 4 days before my book was due and requested an extension. The rep on the phone said that was fine, it was $20 and some change and took my card number and said everything was good to go. 5 days after my rental was originally due, I receive a charge for over $300. When called to ask they stated they did not have record of me calling before it was due and that if it was returned within 15 days they could refund me only $150 of the $300. They did absolutely nothing to try to make things right. I will NEVER use this poor excuse for a company. This is by far the worst textbook rental company I have ever used and I have used many.

I have rented from them several times, and up until recent I had no problems; however I recently returned a rental, only to find out later than I erroneously sent them the wrong book back (lab book instead of actual book, easy mistake.) They notified me by email of the mistake, and advised I would need to pay $10 to have the book returned to me. I contacted them to do so, and mentioned that they charged my card to purchase the book ($298). The agent said that i can still return the book and be credited or refunded. I attempted to do so, but the return shipping document would not appear in the website. When I called them back to advise, a different agent now is advising me that I cannot return because I purchased it. Not very happy with the service or outcome. Don't think I will rent from them again except to use my other credit.

I had the worst experience with knetbooks which I am very disappointed because I have rented with them for many years, and they treat loyal customers like crap. I was in the hospital for emergency surgery with no access to call or return my items which were five days late. This company charged me the entire amount of the book without notice nor did the policy state this was a thing. The amount was about $300 after I was discharged from the hospital I called and explained to them what happen and they didn't care the lady stated that if I got to a phone that they would have offered me an extension but since I didn't that they couldn't do anything. That's ridiculous if I would have called it could be late, but I didn't so they charge me $300 without notice I call that stealing and fraud. I went into an emergency surgery and they did not care. I will not recommend this company to anyone ever again. WHAT A SCAM!

So I'm taking a summer class and I find out what book I'll be needing on the first day of class. My usual rental sites I use, among all others that I felt okay with using stated that they were out of stock of the book i was needing.
Then I discovered Knetbooks; much to my dismay. I order the book on Tuesday at 4pm so yes considerably late in the afternoon. But Its now Monday of the following week and my order still says "prosessing" on Knetbooks. I talked to a live Rep. And she stated that the time it takes books to be processed can be 3-5 days. It took more than 5 days, so I asked if I could be compensated for the delay on processing on their part, because I'll now be completely unprepared for my first test and the money I spent for faster shipping is being negatively affected by their processing times. I received no kind of help or compensation from the customer service. It took them one day shy of a full week to process my order and "supposedly" my book just sent according to customer service.
So perhaps if you have no kind of time time frame of when you would like to receive your book, then I would suggest using Knetbooks. If your like most of us however, DO NOT use them. You've been warned haha. Best of luck people :)

I ordered Portales Spanish Book with access codes for $118.00 from Knetbooks because it had a better discount than any company. However, it did not come with the access code. When I called the company, They said it was not guaranteed. They should have said that on the website before I ordered it. No, help or reimbursement or nothing. Now I have to pay the full price at the college bookstore which doesn't include the lost money from Knetbooks.
Order id *******

I was charged the entire price of a book that was returned "late" but it wasn't late. I dropped it off at USPS thinking that was what the label said since it was my first rental and they routed it to UPS for me. However, the company didn't know about it until it was late. I told them about the mistake and instead of correcting it since it wasn't late, they told me they were going to refund just 50% of the book price! It wasn't late! I have the confirmation to show that it was out of my hands on the date agreed. Don't use this company!