KnetbooksReviews 1,373

I rented a book and paid for 2 business day shipping ($16.99) on Wednesday. Their customer service is closed on the weekends so I called today (Monday) to question where my shipment was, since I had not received an email that it had shipped. I was informed they cancelled my order and will give me a refund but they never sent me an email notifying me of this. I clearly ordered this textbook and paid a ridiculous amount in shipping to get the textbook for a certain day. I will never order from KnetBooks again due to the lack of customer service care.

My daughter is a new college student. I ordered her books from several sites. This place had no problem taking my money and over 9 days later after told it would ship within 5 days still no book and no one can tell me why or when it will ship. My books from chegg Amazon and textbook.com have all come in. They also say it will take at least a week to get my money back. I will never use this company again you can't speak to a supervisor nobody seems to know anything even simple questions like why it hasn't shipped when it will ship or what is going on. If you want your books in any time frame at all please use any other bookstore online

Horrible customer service.

I thankfully ordered my textbook with plenty of time and I received the wrong book and the worst part was that it included the other customers personal info (address apt num etc) in the inside packing slip.
Mistakes happen right? Okay fine, but as a working busy student I tried reaching out by email first. Close to a week went by and I hotbed absolutely no reply. Nothing. I decided to chat and the rep was indifferent at best. No apology was offered and the only thing Quann said was they could either replace or refund AFTER the book was received.
Totally unacceptable! I needed this book NOW and they were still being completely unreasonable! The rep just said sorry about inconvenience when ending the chat. This was a few days ago, I haven't received any confirming emails that the right book is being dispatched and finally another idiot rep finally emailed me back saying " I seen you been service, contact us with any other questions-Trish" again no apologies for original issue, delay or even an reiteration or update on what took place. Sounds like their employees are poorly trained in customer service. With so many competing companies it's a shame. I'll stick to googling the ISBN number and checking out a few sites before going with this horrible company who doesn't consider customer service as an important matter.

Absolutely horrible experience with this company. They are extremely deceiving and dishonest. I placed an order with them and requested to cancel my order hours later. I made sure that the book had not been shipped yet. They went ahead and shipped my order anyways. They emailed me saying it was too late to cancel the order. I am absolutely certain that they did this purposely so that I would have to pay to send the book back. When I received the book, I immediately shipped it back and asked for a full refund. The online system was offering me $3 out of the $17.50 that I paid. Absolutely ridiculous. I emailed them immediately asking for a FULL refund. They agreed to issue me a FULL refund, however, my account showed I was only going to be refunded $12.20 out of the $17.20. I emailed them once again asking them to fix this. They agreed to change the amount to $17.20. However, once I checked my bank statement, I discovered that they only refunded me the $12.20. This is absolutely unacceptable! They continuously lied to me! Did they think I would forget to check my bank statement and blindly believe that they'd refund me the full amount? I have all my emails as proof. Don't waste your time with this dishonest and TERRIBLE company. I am still waiting to receive my entire refund from these scammers.

If it is too good to be true, watch out! You bet your life, it is. That was my first experience and that will be my last one. Besides, I don't think this company will be around much longer. So my advise to you all, rather go somewhere else and pay more. I ordered 2 books and was promised delivery in 7 days. I received just 1 book and when I called them a day later, was told to cancel if I can not wait 5-7 days more. They were very rude. I wish them luck with that kind of attitude.

I ordered 2 books! And just arrived ONE! And another one not even ship yet! And I contact them with live chat and ask when their going to mail if not I want cancel it! They said they will email me! And I just got the email said it's going to delay didn't tell me about how long I will get my another book! And I try to cancel the order they don't let me! And call them wait for above 30 min no one answer! Because I didn't get my text book I didn't get my 2 quizs full piont! If I'm not pass this class, I can't graduate this semester, I going to sue!

Wish I could rate a negative. Ordered a book for my brother, which the ordered was cancelled due to a payment discrepancy. However the payment was taken out the same day and we paid for expedited shipping. Yet, we do not have a book, money will not be returned for 3-5 days, and let's just say customer service is horrible. When I finally was able to speak to someone, the gentleman was rude, impatient and even huffed and puffed one the phone. I asked to speak to someone other than him and he said I'd have to call back because he couldn't transfer. I asked to speak to a manager and he said she was already gone. I asked to speak with the billing department and he said they didn't have a phone. I explained that the card information was good however it did not give me the option to update the billing information. He in turn said it was their I just didn't see it. I told him it did not, which lead to him to saying the most lucrative thing I've heard in awhile... Because the card is good that's why the money was taken. Now, my questions are... How does a company process credit card information without verify the address information before taking the money? Why does it take longer to return the money versus taking it? Worst experience ever!

Knetbooks advertises on their site that you would receive your order in 3-5 days, but they don't mention that it takes 3-5 business days for them to locate the book and then ANOTHER 3-5 business days for you to receive it.

It's been over a week now and i still have not received my shipping confirmation email, so they must still be trying to locate my book. Meanwhile i have homework due this week. This is truly unacceptable. I should've just ordered off amazon--i would've paid a little more, but at least i would've received it last week, so i could do my readings and do my homework in a timely manner.

I was ecstatic to find my book for such a cheap price. It shipped to me in a timely manner, and although it was used it was in excellent condition. Couldn't have asked for more!