About the Business
Kleen-Rite Corp. is a business wholesale supplier specializing in car care and pressure cleaning. We have been a distributor to the car wash, truck wash, auto detailing, mobile wash and pressure washing industries for over 60 years. Kleen-Rite offers the best prices and widest selection of self-serve car wash equipment and repair parts. We sell products for in bay automatics, touch free car washes, conveyor tunnels, and mobile washing. Our corporate office is located in Columbia, Pennsylvania. We have 4 warehouse locations across the country to help us ship items faster. Product ships from Mount Joy, Las Vegas, Grand Prairie, and Kansas City.
Kleen-ritecorp Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the helpfulness of staff. Many reviews highlight prompt shipping and a robust inventory, contributing to customer satisfaction. However, concerns about service delays, particularly related to freight logistics, and inconsistent communication regarding order issues have been noted. Customers expressed frustration over difficulties with reward points and shipping charges. Overall, while the company is recognized for its knowledgeable representatives and efficient service, there are significant areas for improvement in logistics and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Always helpful and very responsive. Great customer service.
A very well executed order delivered very fast, Easily ordered delivered overnight and very satisfied
The experience was as expected-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Orders delivered quickly and contents always correct.
Experience was very good as usual never have had a problem with your company thank you for the great service
Part arrived timely and worked to my specification.
Easy to purchase with an account, ships quickly. Just wish they had a location closer for cheaper shipping or be able to pickup directly.
Great website with accurate listings, descriptions, and pictures. The first problem I have with it is anytime something is backordered, there is zero notification. If 2 or more items are ordered and only 1 is in stock, the whole order does not ship until the backordered item comes in with no notification of that. 2nd point is going into order history it still shows orders in process or have not shipped yet, when I already have the part in hand.
I will still order products but might be better to call and order them to avoid the problem of out of stock items slowing down shipping.
Feel free to follow up, if whoever reviews this has questions or desires more specific information.
Thanks,
Dave Frazee
Always very kind and quick. Never a long wait time.
Choice and purchase is easy, confirmation process and invoicing could be improve.
Excellent customer service. Very fast delivery. 20+ items ordered. All but one delivered next day. Last item came 1 day later. Many thanks to order taker and shipping department for such fast delivery.
I ordered three bi- level brushes
I received hogs hair.
Hi Pete, did you contact customer service about the error? If not i can have someone call you
Great Buy! Will be great to add to the ones I ordered from you last year! Thank so Much!
Always is good, could be better if we can use our own account for shipping it.
Searched parts, found everything I needed, parts fit me very well, Searched parts, found everything I needed, parts fit me very well
You can't go wrong. Call the team tell him what you need the brown truck shows up with it on board you install it you go back to your easy chair couldn't be any simpler.
I always receive my order on time and at reasonable prices!
I find the website very good, but there are still a few features that could be improved
1) When searching for an Item, it would be nice to see all similar items
2) It is currently diabolical to search for previous orders. This could be much improved.
Thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thanks for the feedback, David, I'll get this to customer service so that can look into the order.