• K.Jordan

K.Jordan

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Overview

K.Jordan has a rating of 1.85 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about K.Jordan most frequently mention customer service, debit card, and order anything problems. K.Jordan ranks 2177th among Women's Clothing sites.

  • Service
    8
  • Value
    9
  • Shipping
    8
  • Returns
    5
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There customer service has to be the rudest people.
How would you rate K.Jordan?
Top Positive Review

“I love k. Jordan & would highly recommend them!”

Merita M.
8/22/22

I love k. Jordan! I have never had a problem with anything I have ordered. It always arrives in a timely manner and customer service is always friendly.

Top Critical Review

“Experience”

Justina H.
3/10/23

They're a scam and doing a bait and switch by baiting you by saying you're approved but when you place the order they won't process it. Bait and switch is illegal.

Reviews (125)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user justinah17
1 review
1 helpful vote
March 10th, 2023
Verified purchase

They're a scam and doing a bait and switch by baiting you by saying you're approved but when you place the order they won't process it. Bait and switch is illegal.

Thumbnail of user sharonp2018
1 review
0 helpful votes
February 18th, 2023

Shoes are not authentic, this is why price so low. They are dishonest. Promised refund, never received.

Tip for consumers:
They are not reputable business

Products used:
Shoes

Thumbnail of user caa904
1 review
0 helpful votes
July 23rd, 2023

A year ago, I ordered $300.00,3 dresses and 2 shirts. The dresses were made of very thin, cheap material and fell apart. Even Walmarts clothes are made better. The two shirts were $40.00 a piece. I bought them for my daughter. First, the colors were totally different than the catalog and second, they too were made of cheap cotton, thin material. Now, I got their credit offer for $1,000.00 but it was a hard pull on my credit and lowered my overall score. I paid it off immediately with my debit card. All I can say is I warn you, you will be very sorry if you buy from this company. I believe their clothes come from a third world country and are made by people who make about 50 cents day. Trust these bad reviews because they are true.

Products used:
None

Value
Shipping
Quality
Thumbnail of user patm732
2 reviews
11 helpful votes
March 11th, 2021

Received a catalog from k. Jordan and was looking forward to ordering. However after reading all the negative reviews, no way will I waste my time and especially my money on them!

Thumbnail of user stephanies1870
1 review
1 helpful vote
June 17th, 2021

Please dont order anything from this store i return an item because the item did not fit and the want me to pay them 36.00 dollar for returning the item i should have kept the item and sold it i have ordered from the store Vensus and returned items that did not fit and they did not charge me a fee for returning items this is a rip off 36.00 is a high amount for a return fee reps should tell u this at the time of purchase dont want this to happen to anyone else i have contacted the better business bureau

Thumbnail of user susans2009
1 review
4 helpful votes
April 16th, 2020

I am disappointed in the shipping prices and the extra expenses of returning items which were not sized correctly. We are forced to pay tax on shipping costs so to have such huge shipping costs jacks up the tax and makes the items more expensive than its worth. I had to pay $13 to get a $20 item. Then had to return to get another size and was charged $7.95 return fee with tax added on. So in the end I paid double for the item. I have cancelled my business with them and will no longer shop with them.

Thumbnail of user lorettav36
0 reviews
0 helpful votes
January 14th, 2022

I placed an order, after giving my credit card number, I got an unauthorized charge from Smartycash.

Tip for consumers:
I did not know that I would receive an unauthorized charge from an entirely different store than K. Jordan after giving my credit card to the Agent that took my order. A company by the name of Smartycash took money out of my account also without my permission after I placed my order.

Products used:
I ordered a women crew neck pullover

Service
Thumbnail of user dawnr203
1 review
7 helpful votes
December 22nd, 2019

I finally, placed my 1st order with Kjordan, as I receive their catalogs and have always thought their clothes looked nice. I ordered 1 sweater, which was expensive! I payed $48 for a chenille sweater and received it, falling apart, as the yarn was unraveled all over the sweater! The color was significantly, lighter than in photo! It appears to be a very cheap, quality of product, as well as the work that was done to make it! I won't be shopping Kjordan, again! SERIOUSLY, disappointed!

Thumbnail of user dorisb666
1 review
0 helpful votes
September 23rd, 2021

There customer service has to be the rudest people. There clothes are very poor quailty. The shirts Ibought from them had holes in them as after a few weeks. The pants are the same poor quailty. They are very expensive. Do not waste your money.

Tip for consumers:
Poor quailty clothes. Expensive not recomened.

Products used:
Top . Jean's. Jackets. Dresses. Poor quailty

Service
Value
Shipping
Returns
Quality
Thumbnail of user carissam15
1 review
4 helpful votes
September 6th, 2019

I would give this company a negative 2 stars if I could. They charge you to return the product. A processing fee when you return the item & you still end up paying half of what the item cost in fees. I WOULD NOT BUY from this companyyou are even charged to exchange the items. This company targets poor customers by advertising $5.99 a month while interest charges are accruing.

Thumbnail of user monicaf187
1 review
3 helpful votes
September 11th, 2020

The shabby establishment shipped an itme to me and Fedex returned the item stating they had the wrong address, the address was entered by the merchant which is K jordan. Fedex returned the item to the shipper and K Jordan refused to refund my shipping cost (37.99) even though I never received the item and neither was I the one that returned the item. This was my first order with them and the last.

Thumbnail of user pennyc47
1 review
5 helpful votes
March 19th, 2018

I ordered a top and jeans, I got the top today and it is huge.it looks more like a dress.and very cheap quality. They emailed me saying the jeans were out of stock and would be shipped in 3 more months, I'm sorry what? So I called to cancel the jean order but they told me I would have to call back in 2-3 days because they couldn't cancel that order since I just got the top today. This makes no sense to me. Long story short I will not shop with them again.

Thumbnail of user kayk200
1 review
0 helpful votes
November 3rd, 2021

Same here. Seeing all the bad, disappointed, no integrity & low class, sneaky under handed Deceitful practice from this company turned me off right away!
Thank God for reviews!

Tip for consumers:
keep on passing this & other company's without integrity, pride, honesty & morals.
Or you'll highly regret your choice.

Products used:
Not yours.

Value
Thumbnail of user bettyb186
3 reviews
4 helpful votes
April 10th, 2019

My experience was bad. I paid too much for a sweater which did not hold up. When I took it back, I got no refund. They turned me in for bad credit and sky rocketed the price to make money or harass me. They called last week again. I paid half, a fair price for one item. Do not recommend them

Thumbnail of user maryw652
1 review
5 helpful votes
June 25th, 2019

I ordered 6 or 7 things. Every single item was dollar store quality. I didn't need to open the plastic wrappers. Filled out the return slips, taped it back up, and sent them back. Really can't justify spending 40 - 60 dollars on such terrible quality. On top of that, they're still trying to get me to pay for it.

Thumbnail of user josephinek15
1 review
8 helpful votes
June 20th, 2018

This has to be the only hack of a company Ive ever had to deal with. Starting g from the fact that they charge $19.99 for s/h for bras and underwear that weight oz not pounds, to the worst customer service from a manager Ive ever experienced. Ill let my credit card company deal with them now. Disgusting g. Warning: do not buy from this company... nobody should be charging that much money for s/h and additional for returns.

Thumbnail of user jennyc436
1 review
3 helpful votes
May 5th, 2020

Ordered 2 sweaters back in November as Christmas gifts. The order came in and was the wrong size and color and one was missing. Called the company. They told me to return the one I received and that they would send me the correct sizes and colors. The customer service was terrible and very rude. Got my replacement order and that was also wrong. Had to call again and got another rude employee. Finally got the two sweaters that I ordered. They was $35 a piece and now I have been calling customer service because they are trying to charge me almost $100 for 2 sweaters. Will NEVER order through them again. Customer service has been rude every time I have called. Sat on the phone for 2 hours just to be told the department I need is closed for the day and I would have to call back AGAIN! So this will be the 6th total phone calls made to K Jordan just to get one order fixed.

Thumbnail of user nicoleb469
1 review
14 helpful votes
August 6th, 2019

So I received their catolog today. So while I was on hold trying to talk to someone about if they had petite sizes was on hold for 6 mins BTW. I came across this review site. WOW NOONE likes their clothes. Thanks for sharing your reviews it can make a huge difference in someone's choice to make a purchase

Thumbnail of user clarenciar
1 review
11 helpful votes
July 23rd, 2018

I placed an order and I needed a down payment. I used my card to make the payment(2months later). They took the payment and then canceled the order. I spoke the several people all giving me different stories. Only to find out that the money will be sent to me via check 2 weeks later. I used my card but can't receive a credit. No one can tell me why. The customer service is terrible and gave zero knowledge of what goes on with the company.

Thumbnail of user yenisbele1
1 review
2 helpful votes
February 22nd, 2019

I received a package from this company and I didn't place the order to begin with. They enrolled me on a credit plan without my knowledge or consent. Now I'm waiting for a fraudulent package to go to the police so they open an investigation and they have not sent me the email after I have called 3 times and spoke to a supervisor about it. Don't order from them.

Thumbnail of user crystalp115
1 review
2 helpful votes
January 31st, 2020

Ordered a pair of jeans and shirt I seen in a catalogue. Paid for it outright and the jeans are decent. The shirt?! Terrible. Looks or fits nothing like the catalogue and I am small. This place SUCKS, and looking at the reviews I see I am not the only one who regrets shopping with them. Wish I had read the reviews first. Do yourself a favor and NEVER SHOP FROM THEM. You WILL be disappointed.

Thumbnail of user denisej99
1 review
6 helpful votes
October 2nd, 2019

I ordered a shirt for $45 when the shirt arrived it was of very poor quality. I returned the shirt and was only refunded $25. And when I called to inquire why I was'nt refunded my total balance. I spoke with a supervisor who told me about alot of unnecessary fees I was charged for returning the poor quality shirt
The supervisor shouted and hung up on me. I have unsubscribed from every catalog associated with Kjordan. I will never buy from them ever again.

Thumbnail of user joliew3
1 review
3 helpful votes
April 18th, 2019

I have been caring for an ailing parent. I tried to exchange a pair of shoes and a few other items that had never been worn. They would not exchange my items because it was outside of their return policy. I am stuck with a pair of expensive Sorrels that do not fit. Boo! I have worked in Retail management for 30 years. I would never do this to a customer. Closing my account.

Thumbnail of user lisaa362
2 reviews
4 helpful votes
October 23rd, 2018

First issue/ catalog says "pre approved" and that's false. You still have to give them a small down payment.
Second issue/ I was going to leave a down payment when asked because I loved the outfit, but guess what? They do not take credit or debit cards for their so called down payment. Only a checking account number for a check. I haven't written a check in years.
Needless to say, maybe someone was telling me something that this place is not worth your money.
I cancelled order ASAP.
Word to the wise. Don't even order and thing. It's not worth your time.

Thumbnail of user maryd607
1 review
3 helpful votes
April 29th, 2019

I OPRDERED A FEW THINGS FROM THIS COMPANY AND RETURNED ALL BUT A PAIR OF JEANS FOR $17.97 BUT WAS LEFT WITH A $50.00 BILL THEY CHARGE YOU ALL THESE SHIPPING FEES & PROCESSING FEES AND RIP YOU OFF. I COULD NOT BELIEVE IT I CALLED AND WAS ON HOLD FOR OVER 30 MINUTES AND THEY STILL STOOD BY ALL OF THEIR FEES. NONE OF THEIR CLOTHES LOOK LIKE THE PICTURES THAY ARE CHEAP & UGLY, I WOULD NEVER BUY A THING FORM THESE RIP OFF ARTISTS.

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