Kizoa

Was able to create a video within hours of signing up with them. They help you throughout the process and the tools are easy to navigate.

I love being able to download photos easily, make collages with my choice of music as background, making DVDs, downloading them to my computer to keep and to play any time I like..

I purchased this slideshow program to complete an In Memoriam slideshow for a friend that passed away very young. Given that I only had a week to create the slideshow, I was working on it up until minutes before we had to leave for the funeral. I was shocked at the amount of time it took to email me the final version of the slideshow or that it had to be emailed at all. I was beyond embarrassed on how many people I had let down because the slideshow was not emailed or able to be downloaded until the service was half way over. I had no idea before spending a decent amount of money for your service that it would take so long to be created via a cloud program. Then when I tried to create DVDs for the parents of their only child now deceased, they didnt even work on their DVD players because the Kizoa recommended format was not compatible with their DVD players. Instead of being able to mourn the loss of a friend I was overwhelmed with embarrassment that I had let down the family and the entire service audience of several hundred people.

Several years ago I naively purchased a Premium membership with Kizoa, believing that this
Would be an excellent platform for producing my video/slide shows. While I wasn't looking for sophistication,
I did seek a program capable of performing basic editing. What they promised in their introductory preview
Was in fact misleading:
• editing capabilities are poorly developed;
• almost every time I attempt to use the program for creating a new video or editing
an existing one, I encounter technical new glitches;
• each time I make a single edit on the music timeline, the program freezes forcing me to re login;
• saved transitions and music mysteriously disappear;
• texts appear off-centered;
• numerical ordering of my 100 plus saved videos become completely garbled making retrieval a nightmare;
• downloading is an endless process.
Last year, for four months, the company didn't answer its phones nor respond to my emails. When I was finally able to
Communicate with them, I was given the following response:
• "we're in the process of upgrading; bear with us for a few more weeks.
Months have passed without any visible improvement:
• the number of editing capabilities have continued to disappear;
• Kizoa's customer service in Paris, London and the US are no longer reachable;
• should I want to go back to a previous window, I am forced to re login;
• I can no longer retrieve many of my completed videos. Many video/slide shows
appear to have been erased or gravely altered;
• a new message appears on the homepage. "WARNING, due to an exceptional fire
At one of the data centers of our supplier, OVH ICloud, some of your photos, music
And gifs cannot be displayed in your account. We sincerely apologize for the
inconvenience and will do our very best to get your data back online as soon as
Possible"
This is not a guarantee, and the possible loss of year's of personal memories is more
than just an inconvenience.
Kizoa falls short of being a professional program and I give it the lowest marks in all areas.

I was surprised be even getting a response back from their customer service email since their number listed doesn't work at all. When you make a purchase on their site, it takes you to a PayPal site to make a transaction. However, on that link site. There are other options of payment like visa or Mastercard. I chose visa which then goes straight from my bank account. Not PayPal. Customer service said they were unable to process a refund and to make a dispute with PayPal over my purchase. But I didn't pay with PayPal. Yet, on the bank statement that shows my purchase through my visa card, the name on the statement says PayPal kizoa. So they figured they could scam me by saying it says PayPal. When I jever paid through them. I'm in the process of talking with my bank in hopes they can do a charge back. I paid 2x for premium on 2 different accounts I had made in 2013. I had loads of videos and pictures stored there that are the only pictures I have left from after our house fire. And the site promised it would be retrieved. But after paying for one... nothing showed up in the account. Paying for the second one, it showed the pictures and videos I made were listed. But could not veiw any of it. Rendering the site useless for me. And they wouldn't even offer to help troubleshoot why I couldn't see those pictures. I'm terribly saddened that I am unable to get those pictures back. And I am infuriated by the lack of customer care or service to offer any compensation or help at all. It was a complete waist of valuable time and not to mention money that is tight. I would not recommend kizoa and urge anyone to find a much more reputable company who has a customer service number that WORKS, also known for helping people with issues and will guarantee your money back if they fail on their end.