Kiwi.com

This platform is ready to scam you at the slightest opportunity. Do not patronize them. Be warned…..

Absolutely horrid customer service. Ran into an issue with their site and when I tried to resolve it, they hung up on me 3 times.

SELLING SEPERATE TICKETS AS ONE BOOKING
Would never use Kiwi.com again ~ turned a trip that my partner takes regularly in to an expensive nightmare. Purchased a ticket from Stanstead to Sharm el Sheikh which requires a change at Turkey. Instead of booking a transit ticket all the way through as every other company does, they book each ticket separately which means you need to collect and recheck your bags. This in itself although a bit of a pain when you are under time constraints to make your connecting flight could maybe be accepted for the cheaper ticket. What in NOT acceptable is that after collecting your bag you need to purchase a $30 visa to allow you back in to check your bag in for your connecting flight (side note ~ if you are not carrying dollars or euros you need to withdraw them from the cash machine which has a minimum withdrawal amount of $60 at an exorbitant exchange rate) Just when he thought it couldn't get any worse his duty free although in a sealed duty free bag was taken off of him as he had to go outside the airport to recheck bags.
Would have been so much cheaper after all of this to book direct with the airline and so much easier. Kiwi customer services were extremely unhelpful and rude.

They rescheduled two out of four flights during my Christmas vacation with my family. I requested for refund and they refused.

They are making everything work only for them, scam people and then pretend that they refunded you. Never happened, terrible scam!

Very bad company try to take money not fair. Believe me be aware and dont ever try to order from
Them

My wife and I booked a flight to London in February of 2020 -- Flight was scheduled for Mid-September. Obviously the pandemic hit and we crossed our fingers and hoped we would still be able to go; but as time rolled by we were not optimistic. September came around; and our flight was officially cancelled.

We had reached out to Kiwi a couple times in the interim to keep full understanding of their refund process -- and a cancelled flight should 100% no questions asked be a full refund. The airline (BA) would unquestionably refund the ticket cost.

We waited from September to December with naught but robo-emails and form letters asking us to be patient. We are reasonable people; we understand that the pandemic has stretched a lot of customer service departments thin and we were not hurting the for the cash.

When January rolled around and we had still not heard anything; We sent a firm (but fair/reasonable) email requesting an update. We received the same form email again.

In February of 2021 we reached out to the DOT looking for help. They said we'd hear from the airline and Kiwi within a week; and we did! BA reached out with a message that said in essence "We don't really have anything to do with this booking, sorry can't help" and Kiwi responded with a slightly different version of their form email.

It's been crickets since then until last week when they updated us that "they had done their best" but there was no refund available. None. Nothing.

To me this tells me that Kiwi either:
A. Never bought the tickets in the first place; in which case they are a scam or;
B. BA refunded the tickets to Kiwi and Kiwi used the funds elsewhere; in which case they're a ponzi scheme.

My lesson here has been that even if buying direct from an airline costs more; it is 100% always the way to go.

Do not give these people your hard earned money -- they are thieves.

I STRONGLY DO NOT RECOMMEND the KIWI company!
I would like to share my experience of cooperation with the Kiwi company through which air tickets are purchased.

To begin with, I STRONGLY DO NOT RECOMMEND the KIWI company if you want to save your nerves, time and money!

Next, I will describe the situation that happened to my family.
We bought tickets 2 weeks before departure from Krakow to Bogota (with a transfer in Amsterdam) and from Bogota to Tijuana. On the day of departure (less than 24 hours in advance) I receive a notification that the Kiwi company simply canceled our tickets for the flight from Krakow to Bogota, WITHOUT any reason. And they are not interested that we need to fly, since we had tickets purchased further from Bogota to Tijuana and which we could not reschedule.
The next day the money was returned to us, but NOT the full amount (without $ 40).
Due to the current situation, we urgently buy new expensive tickets with departure half a day earlier and with three transfers, but in order to arrive in Amsterdam on time. And then we were waiting for another surprise from the Kiwi company, at the check-in desk we are informed that tickets from Krakow to Germany for tomorrow, despite the fact that tickets from Germany to Italy and from Italy to Amsterdam for today.
Just a complete misunderstanding, incompetence and indifference of the Kiwi company to customers.

I ATTACHED A PHOTO WITH CONFIRMATIONS TO THIS REVIEW SO THAT IT DOESN'T SEEM LIKE FICTION TO YOU.

Just like in many stories here, this company sells separated tickets, so in case you will need a transfer or getting late for your connecting flight because of the delay, you are out there on your own! I have purchased a ticket Reykjavik-Asgabat via Budapest and Istanbul for September 2. One leg of the trip was cancelled by the Airline and kiwi.com suggested to change my whole ticket online, which I tried, but unsuccessfully. After contacting them again they recommended that I would buy a new ticket and the old one will be refunded, which I did. The refund that I got was half and the other half (400 EUR) never arrived as Turkish Airlines are not obliged to issue me a full refund because of that (again they have cancelled only one leg, not three separated tickets) and kiwi.com guarantee will not work this time as in many cases here. STAY AWAY FROM THEM, THEY WILL TAKE YOUR MONEY, LURE YOU INTO THEIR FAIRYTALE OF THE CHEAPER, BUT NOT CONNECTED TICKETS AND WHEN YOU WILL HAVE A PROBLEM, THEY WILL SIMPLY TELL YOU: IT´S NOT OUR PROBLEM!

This Kiwi.com is a joke. Stay away from it if you don't want to waist time. Below is my experience:

I and my wife booked two round-trip tickets from LAX to Paris from kiwi.com on May 9th. No seat selection steps were given during the entire booking process. On June 26th, I went to kiwi.com website trying to get the seats secured. Under the "managing my booking" section, the seat selection feature was disabled. A message popped out advising passengers to go to the airline counter at the airport for seating.
Afraid of not having an aisle seat at the departure, I decided to give kiwi.com a call for the seats. The holding time of the call was 45 minutes before I could speak to an agent. After hearing my experience with the website, the agent told me that he would pass my seat request to their "relevant team". He promised me that within 48 hours I should receive an email with a seat selection and payment link in it. By clicking that link, I can finish my seat selection and pay for it.
Today, after 6 days of waiting without receiving any emails from kiwi.com, I called them again. This time the waiting time was nearly 1 hour. During the waiting time, I tried their website again. Surprisingly, the website allowed me to selects seats today, but the subsequent payment process could never go through (yes, seats cost money these days). The lady who finally picked up my call was answering from Fiji with strong accent. After hearing all my complaints, she gave me the exactly same solution as 6 days ago by the first agent, that is to wait for another 48 hours for an email... blah blah. When I asked what if still nothing shows up in my email in next 48 hours, her answer was: "call us again!"
I'll keep this drama updated here to see how bad this will go, stay tuned...

After successfully booking an international flight (almost a month before the flight was scheduled), kiwi.com told me that I can only check in for the flight in-person on the day of departure. Long story made short, that was not the case. In reality, we were supposed to check in online a few days before the flight, but I was not made aware that was even an option. In fact, kiwi.com explicitly made it known that checking in at the airport was the only option. Because of that, our flight was completely booked up, and to make matter worse, our return flight was completely booked up also. THIS MEANT THAT I HAD TO PAY FOR A NIGHT AT OUR RESORT THAT WAS NON-REFUNDABLE (for the day of our original arrival date), AND I HAD TO PAY FOR AN EXTRA NIGHT AT A SEPARATE RESORT (for the day we had to extend our stay since we could only catch a return flight a day after our original return date). To make matters even worse, kiwi.com told me that they cannot give me a refund. By the way, kiwi.com has a so-called refund guarantee for anything "related to airline cancellations, delays, and schedule changes". Unless you want this happening to you, or any other similar situations, DO NOT USE KIWI.COM.

I have been waiting for a refund since 30th June 2020 even though they airlingus have paid them last November.

Terrible experience! I booked a flight on the Kiwi website from 23rd Dec to 28th Dec. Then I got offered a discount for using the app. When I got the app it asked if I wanted to continue with the same booking so I did. Only after checking out I noticed it was not 23rd Dec but 23 January. I needed the flight reschedule but they wouldn't help with that either, I was ready to pay extra but they refused to help. I was going to upgrade my ticket but now it was cancelled. There's no winning with them. And it wasn't even my fault it was a bug with the app. Customer service said repeatedly that there's nothing to be done. They have not even acknowledged that it was a mistake with the app. I immediately canceled so I can get a refund but my booking got confirmed in seconds. I was told by the customer support that the airline has the money already. I contacted the airline and they said it takes longer for the payment to reach them. This website is a scam. DO NOT TRUST THEM. Use the website to find the flights and buy directly from the airline.

This is bullsh*t, not a company!
In February my husband bought a ticket through Kiwi service we had a huge problem with our suitcases because KIWI didn't send us information that during our layover we had to check out / in again, also that airline we used allowed only one suitcase and is impossible to buy extra unless you buy ticket way before your trip ( if we knew that from Kiwi, we would buy definitely ahead, but as I mentioned, they never gave us this info), so I'll be short, a cheap ticket cost us double and we had to deal with 3 different airlines, which rules Kiwi never provided.
Okay, second time is today! I have $960 for my ticket and trying to buy it. It took me few hours to get verified and they few times denied my verification, I called to London to figure where's my money gone but NO ticket confirmation. Eventually... like 5 hours later I received an email that my verification was unsuccessful! Like W*Fin February it was ok and now not?! Plus my money frozen for 10 days because they had to deal with my bank! Hey people... 10 days I stuck in a country and can't get my $960 for even to buy the other ticket.
Guys, really if you don't want to get any trouble and stuck in a middle of noway -PLEASE NEVER EVER USE KIWI! Two times confirmed!
They don't care about people, they just put together few flights and give you seems the best price but the issues come later- it's not their responsibilities, NO PROTECTION! SCAMERS

OK so here's my review for you guys, this will be the first and last time I ever buy a ticket with you guys, the day that I got my ticket I wanted to cancel it and Get a refund but they didn't promise a total refund and also wanted me to pay a fee? I've cancel with a lot other companies and they always do a total refund if is with in the first 24hours, so at the end I decided to keep it, I bought my ticket originally with 2 stops... out of no where they canceled 1 of my flights and got me the worst long stop in Mexico, I tried talking to them, they wasted all my afternoon and didn't offer any better I even talk to the manager I think Chris was his name, who told me he'd sent me so information if I wanted a refund, which he never send, at the end I was so frustrated and tired that I decided to take the long stop and guess what? After offering that flight for free now they wanted me to pay more for taking that after debating they got me that one with no extra cost, my trip was horrible, every flight was delay, so yes at list I'm never booking a flight with them, 1 they won't refund the whole total of your trip even if you wanna cancel 24h after buying it, 2 your trip might be change and do not expect a better timing and they might charge you more and 3 they charge for pretty much any change that you want to make, even for changing you document number like your passport which I've never pay in any other booking company, so if you wanna do yourself and your trip a favor, do not book with them

Kiwi.com and his *******@OliverDlouhy are stealing thousand of people's money in silence and impunity! Personally, they cancelled my flight the next day I booked it! (Probably did they sell me a flight that was not even valid!) They asked me to pay for my dog's ticket within the 24hours without guarantee (more expensive than my own ticket!), even though they could not confirm me that the dog was allowed on the plane! SwissAir now confirmed me that the dog was not allowed, and that Kiwi never paid this money to them. They still have it + they received a full monetary refund from SwissAir for my own ticket, AND STILL KEEP THEIR F* SILENCE! Now, they "offer me generously" a voucher of less than 30% value of what I paid. I'm so f* furious! Keep you f* voucher and REFUND ME ENTIRELY NOW!
Me and my boyfriend, we want 100% monetary refund of our 2 reservations! SwissAir did refund you months ago! No more lies neither excuses! PAY! #******* (person AND dog ticket = 1009, 02€) & #*******. Stealing in silence and impunity! #OliverDlouhyKiwiScam #KiwiScammer #ChopUpKiwi

They dont answer their phones, never get a respond to emails, they cxl the flight with the airline and even got a letter from the airline stating that KIWI cxl the flight and now cant get a refund!