Kiwi.comReviews 2,182

ABSOLUTELY WORSE COMPANY EVER!
I booked international flight tru kiwi.com and they charged money immediately but next day they said the flight is not available. After cancelling it it took a month and lots of phone calls between them and my bank to get the money back. Two months later while on vacation with a child they charged my account again and left me in foreign country with no money and i never even got any tickets thru them. It's a 100% fraud! They don't even have a phone number on their website and it takes a research to find a contact for them thru third party source. I called the costumer service several times but they will not give me contact number for any manager and basically there is no way to get hold of anybody who is able to solve anything.
Bottom line. They. Robbed me from money and left me basically on the street broke with a manor and and they literarily don't even care or bother to read my emails. All they do is to send me a automatically generated response that says that they will forward it to some team to investigate and that it will take up to 90 days.
PLEASE, DO NOT EVER BOOK ANYTHING THRU THEM AND DO NOT GIVE THEM YOUR CARD NUMBER!

They cancelled my flight without telling me, charged me, international fees to call the customer service, and after over 30 days I am still having to call them and try to get through weekly for a supposed reimbursement. The customer service isn't authorized to transfer you to anyone with power to do anything. They also wasted 12 hours of my time at the airport and refused to reimburse me for the rental car gas and insurance that I had to take from an airport five hours away because they were too slow getting back to me and trying to deny my refund meanwhile the flights I needed all sold out.

Booked two consecutive flights on Kiwi.com... the first from Ranong Thailand to Bangkok, the 2nd from Bangkok to Cambodia.The first airline, Nok Air, canceled the direct flight which had a flight duration of 1 hour and 25 minutes. Kiwi.com offered 2 alternative replacement flights that were in excess of 7 hour flight duration and would arrive after my other flight from Bangkok to Cambodia was scheduled to depart forcing me to miss the second flight. These excessively long alternative flights were offered even though Noc air has another direct 1 1/2 hour flight to Bangkok that departed earlier that day arriving in time to make my connecting flight. That flight was never offered. I requested a refund. Kiwi stated that because I did not choose their offered flight alternatives, the ones that were excessively long and not compatible with my other flight, my cancellation was voluntary and I would be liable for a 20 Euro penalty which they would deduct from the Noc Airline flight refund. I explained in 5 different emails that their flights were not compatible with my other flight booked on Kiwi.com, which incidentally they could see for themselves from my Kiwi.com itinerary, as well as the flight duration was 5 times that of the original flight. My position is the airline, not me, canceled the original flight and the alternatives offered by Kiwi were excessively long, not compatible with my other flight, and therefor unacceptable. As of yet, Kiwi.com is charging the fee. Avoid this company... Book your travel elsewhere.

This site is the biggest scam out there. We booked a flight through them with our final destination being Budapest. Our flight was from JFK to Stockholm then to Budapest. Sounds good right? WRONG! Upon arriving in Stockholm and searching for our gate to no avail, we ask someone and they inform us that our connection is actually at another airport in Stockholm which is THREE HOURS AWAY. We only have about 3 hours to make the flight so we race outside to a cab only to find out the cab ride would cost us about $300 to get there. We go back inside to review our options... we pretty much have none. We call the number for some help and they were absolutely no help at all, rude even! So that made an already stressful situation even more stressful.

The guy on the phone swore that those tickets were perfectly fine and was trying to imply that this was an oversight on our end. So my husband asks the guy "ok so two people who have never been to Europe book a flight that connects in Stockholm, get off of the plane and have to take and hour to get thru customs only to find out we have less than 3 hours to get to another airport that is just about 3 hours away to catch our flight there. How does a company do the math on that time frame and feel ok with selling that as a trip? Even if we didn't have to waste an hour in customs getting off the plane here we STILL wouldn't have made such a ridiculous time frame because we would STILL have a 3 hour trip to the airport and THEN check all of our stuff in AND go thru security. This is an impossible feat to overcome and I doubt even the quickest person that packs only a tiny backpack would have made this connection."

The guy on the phone was a complete jerk and offered only a $40 reimbursement when we already paid way more for the ticket and then also had already paid for our non refundable hotel accommodations in Budapest. $40 is like putting a bandaid on a gushing wound... we are out way more money than $40 because of what we already paid for and then what we will have yet to pay for to fix this problem because we are stuck in Stockholm. No greater feeling than being stuck in a foreign country.

I will find every possible way to rip any sort of credibility this company has apart. This place should be completely shut down because of what a scam it is. After reading all of the previous reviews I feel legal action should be taken so that no other people should have to go through this.

Flight (connecting flight) was booked through KIWI.COM.
Upon arrival to first destination, we learned that the scheduled flight out was cancelled by the airlines more than 2 days ago. KIWI failed to send cancellation notice email of flight. This experience resulted in spending over $400 on hotel stay and miscellaneous. Contacted KIWI, provided all receipts to support my argument, here is the response I received by email from them:
"Unfortunately, after contacting the airline, we found out that no refund is available for your booking"

We called the airline (Turkish Airlines) who specifically said that their flight was cancelled 2 days prior to the scheduled flight and booking company (KIWI) was supposed to notify all effected customers.

When calling my credit card company (Capital One) and disputed the charge, the representative replied with: "Yes, we are dealing with KIWI refunds quite often, stay away from them".

PEOPLE: STAY AWAY FROM BOOKING WITH KIWI.COM. They cost me $400 and a lot more...

After one day of confirming purchasing from your company, they first cut the amount of money for the ticket 337euros. Then they sent me the price increased to 520 (so either to pay or to cancel?!). If this is not blackmailing, dishonesty and not respecting your customer, then I don't know what is it?!. After your email, I cancelled the booking of course (so far I didn't have my money back). Still, I lost other opportunities for booking, I booked for other flights at the last moment. Also, I was really stressed. My bank account didn't have extra enough amount to pay for other tickets, so I had to transfer money from other accounts. I'd recommend avoiding this company if you can. I wish if there are really some legal actions against such fraud and careless attitudes. Please send me if you want to take communal action against such companies. Their reply was total nonsense like it's not our fault it's the flight company fault and a lot of that nonsense. They didn't even say sorrAlso from the reviews, those I read about the company for the last 24 hours, things sound horrible. I would suggest all of us would gather and hire a lawyer against this company (I'd suggest EFCL.eu)

All the bad reviews you saw everywhere about kiwi.com is true. It was my first experience to travel far away, i never know that kiwi.com is not a trusted company. Short story, i booked a flight from Kuala Lumpur - Rostov-on-Don on a round trip. Everything went normal from Kuala Lumpur to Rostov-on-Don, but when i want to go back to Kuala Lumpur, they cancelled my tickets by themselves and never return my money until now (already 9 months). When i was in airport to go back, i can't check in because of it. I'm only a student with short budget, the tickets is already expensive, i gave up all my savings, but this happened. I was stuck in Russia for one night until my parents gathered some money to take me back home. What a shame, at least give me my money back, every dollar is worth for me, i'm just a student from developing country

The fare I booked was good but they automatically checked me into my flight 10 DAYS early... I had gotten a new passport so was planning on changing the number on my booking in the week leading up to my flight. But since they had already checked me in so ridiculously early, they charged me a 10 euro fee to get my new boarding pass... for a $45 flight. They gave me no warning beforehand they'd check me in so early. It also took 5 days and emails to get a resolution on the updated info even though they said it would be processed in 48 hours. Won't use them again.

This post is made on behalf of my dearest friend who is now beside herself and unable to make this comment due to her distress.

I booked a flight for the 29th July 2019 but the email confirmation came through as the 29th August 2019...

I called the "help desk" within 10 minutes of making the booking to inform them of this error and try to correct it. The "help desk" kindly informed me that I could not amend the flight date and had to get a refund which would take 90 DAYS (which is not guaranteed!). They then told me that I could get an instant refund of a whopping £40 instead... What a joke!

So, thanks to this ludicrous fiasco I cannot proceed with our fertility treatment as the additional flights I had to book have left us short for the treatment costs. Thank you so much for your fantastic support during this incredibly stressful time of our lives and for preventing our last chance of having a family (100% sarcasm, just in case it was not clear).

To anyone thinking about using this provider, if you have any sense at all, DO NOT USE KIWI.COM! They have left us devastated.

Please do yourself a favor and do not use them. KIWI IS A SCAM! You may think you are getting a good deal but they neglect to tell you connecting flights must claim bag and go thru the entire check in process. If you miss your connect their so called "guarantee" is bs they come with excuses to make it your fault. I just missed a flight that was almost impossible to catch due to a delay and the customer service reps did not help me at all. They are rude & simply dont care. I had to purchase another flight & pay for hotel in Denmark where I was suppose to connect. The most terrible experience I ever had flying. Also they dont tell you to after you book that you have to claim luggage at all your connects which can make it impossible to catch your next flight. Each flight has a separate airline so you have to pay for luggage and check the weight allowance. It ends up being more expensive and a difficult way to travel. I have never felt more duped and frustrating. I cant even get a refund for the 2nd flight of my trip even though it is kiwis fault!

Honestly the worst.

I booked a flight with Kiwi, and when I went to check out their site or my phone had an issue and failed to load. I assumed that the booking failed. I promptly rebooked with another company.

Shortly thereafter Kiwi sent me an e-mail confirming the flight. I tried to cancel, but it was too late. After notifying the company they waited a month to say they couldn't refund.

Painful lesson. Don't trust these BS flight booking sights. Learn from my mistake. Stay away!

My son was in Kyiv, and needed to make an urgent trip to Mink. He called me on his way to the airport, and I made his reservation with kiwi on a flight departing in a few hours. After waiting over an hour and only seeing that the booking was "processing" and a travel document would be sent "soon," I called Kiwi's help line (a toll call). The person who answered the phone was difficult to understand due to her accent, and made no attempt whatever to help. She simply parroted the party line that it could take four hours to "process" a booking. The fact that the flight was leaving in a few hours made no difference whatever. If I chose to cancel the Kiwi booking and book the travel elsewhere in order to get the travel document before the flight left, I should fill out a webform, but it would be a "voluntary cancellation" and thus subject to a fee. In the end, my son got his travel document shortly before the flight left, but Kiwi made a stressful situation exponentially worse.

Kiwi has horrible customer service. I had an international reservation and incredibly I was never given an opportunity to view a seating chart to select a seat, much less receive a seat assignment. This has never happened to me. It took 48 hours to request one or the other to kiwi.com. Their return email said SERVICE NOT AVAILABLE. What? I also asked if there was food service or whether we would bring our own food. My contact didn't know. These people are beyond belief. I called KLM and they gave me a seat assignment in a heartbeat; what if I hadn't? KIWI is scary; I'm stuck with them for now, but use them at your own risk.

I called a number from kiwi and seconds after someone called stating it was kiwi and wanted me to buy a refund card on some sort in order for me to receive a refund (DO NOT FALL FOR THIS). After contacting my credit card company to sort out the payment they manage to access my account after giving them verifications. Then after minutes the said refund was then gone from my account and then when I called kiwi again they stated that it was no longer there and coulnt give me an explaination. DO NOT TRUST KIWI!