Kiwi.com

BE CAREFUL of these BAD COMPANY!
I have accidentally booked a round-trip flight in the wrong date (1 week interval).
It costed me 350 USD.
10 seconds after the buy, I have tried to cancel the booking, and called the customer service.
They told me I can get a refund of ONLY 10EURO (!). And that I cannot change the date / name of the ticket.
This is a really garbage service.
PS
They told me that they dont care I write the truth about what happened in travelers forum!

Booking Reference: *******... KIWI.com are the absolute "WORST" flight booking company EVER!. Book with these people and you are throwing your money down the drain!... I paid £230 extra for disruption insurance, and it isn't worth the paper it's written on!... My outbound flight was delayed by 2 hours causing a ripple effect to all my connecting Flights, Car Rental and Hotel. All KIWI did was re-schedule my flights to get me there a day later. They told me the only way to change my return dates and preserve the length of my Holiday was to enter a claim after I return to the UK an then they could re-book my return flights. This would clearly involve the use of a time machine and as such is impossible. I argued with them and begged them to change my return flights during my call 3 days before the return flights, but they refused and kept saying I had to follow the procedure and make the claim after I returned. Upon returning to the UK, I followed their advice and have just been told by their customer service team "I should have requested a change before my return flight", Which is exactly What I DID do, but miraculously they have lost all records of that conversation!. I cannot put into words just how angry that statement made me!.

During 35 years of booking flights around the World. KIWI.com are the worst company I have ever had the displeasure to deal with. Please do not use this company!. They are a complete bunch of cowboys and have no professionalism at all!.

My association with Kiwi.com has been nothing short of a nightmare, and I feel compelled to expose the blatant dishonesty and contemptible practices that define this so-called travel service.

After years of using Kiwi.com without issue, the moment I requested a refund—amounting to a substantial 420 USD—I was met with a grotesque betrayal. Instead of honoring their commitment, these swindlers thought it appropriate to reimburse me a mere 277 USD. Their excuse? A feeble redirection, suggesting I take the matter up with my bank. This is not just incompetence; it's outright theft.

Let me be crystal clear: Kiwi.com is a den of cheaters and unfair operators. Their conduct is an affront to any semblance of business ethics. I wholeheartedly discourage anyone from using their services unless you enjoy being taken advantage of.

What adds insult to injury is their audacity in the face of criticism. Following my scathing review on December 15,2023, Kiwi.com had the gall to contact me, not to resolve the issue, but to beg for the removal of my review. Their attempt to silence me speaks volumes about their priorities – protecting their tarnished image rather than rectifying their own wrongs.

To those considering Kiwi.com, be warned: you're dealing with scammers who lack any semblance of integrity. Don't be fooled by their facade of professionalism. Kiwi.com is a disgrace to the travel industry, and I vehemently urge you to steer clear of these shameless charlatans.

My husband and I booked flights through Kiwi for our honeymoon. We showed up at 5am for our flight and were told that my husband couldn't get on the flight because he didn't have a visa for the 2 hour layover in London.

I've been to nearly 40 countries, and with the exception of the US, never before have I had to enter a country, get my bags, and recheck them while in transit.

Had we gotten on the flight, we would have never made the 2 hour connection, and the next flights were on a totally different carrier.

Needless to say, we had to pay $1800 to re-buy a one-way ticket for 2 so we could get home to our 10 month old.

Moral of the story: if it seems too good to be true, it IS too good to be true.

There is no doubt that Kiwi.com is a scam. If you want to get your money back, then email the US Department of Transportation (douglas dot e dot davis at dot.gov) and CC the CEO of Kiwi.com (oliver dot dlouhy at kiwi.com), the Vice-President of Customer Services (Petra dot Reiter at kiwi.com), and the head of customer servcies for the EU (anna dot cavazzini at europarl.europa.eu) Good luck and do not use them again.

Changed flights and connections arbitrarily, with doubling of the price, insufficient information for check in, assistance blocked or embarrassing. Not recommended for serious boarding problems.

The company don´t help ou if there is changes in the flight made the airline. They only say that they can help because you didn´t get the extra support. But in this case The change was made by the airline. The Kiwi say cancel, and we will give you 10€ with us for the next trip. And after they cancel the ticket and get all the money for then. GREAT COSTUMER CARE, i 1st and last buy in this website.

Missed a flight due to an unforseen event such as a flat tire. They pretty much told me sorry better luck next time. Very unprofessional take ur money elsewhere

My flight was cancelled in August 2020 d/t Covid. Keep getting run around about my refund. Ridiculous! Do not use. It's now January 2022 and nothing! 0 stars

There are enough bad reviews, I wish I'd looked them up before clicking "purchase". But I'll add my experience. They specialize in finding cheaper fares that continue on somewhere beyond your destination (like NYC->London->Paris might be cheaper than NYC->London) - but consider this:
1) If you search for those fares, you'll find them, too - at even lower prices than kiwi.com quotes. Two minutes after I "purchased", I searched and found exactly the same flight for about 2/3rds the price.
2) I tried to cancel within 5 minutes (they offer free cancellation as long as the ticket isn't booked), but even though I got an immediate "response" ticket for that, they didn't do anything about it until after I got the notice that booking was complete, about 18 hours later. No service integrity on their part, but I understand their motivation to make money off people. Plus, no matter what, 18 hours is a long time to wait for ticket confirmation!
3) Since the ticket is so messed up (to an extra destination; booked through an agent, not an actual airline), it's difficult at the airport, especially during the pandemic when so many flight conditions change quickly. I had to spent an extra hour at the check-in counter since the my prep work for the "non-destination" had changed and I needed to fill out extra forms. Several other people were having the same problem. Even though kiwi.com tells you that you should plan on no more than a few kilograms in a small carry-on bag (since any checked luggage may get lost, or sent to the "non-destination", the whole thing is real pain.

A complete waste of time and money.

This site is one of worst website for ticket booking. They cancel tickets and do not help in refund. I have been chasing them for long time but no luck.

Horrible customer service. Because of their mistake I had to pay for extra baggage fee which I've never paid for 22 years with any other travel agency and they refused to refund me.

Got an email saying I missed the check in deadline 24 hours before my fight with Wizz air. It said I have to do an airport check in and get charged additionally. That's not correct since Wizzair check in runs till 3 hours before the flight. I found my booking number and did the check in myself throught the Wizzair app. Not sure whether the scummers called Kiwi get any commision by sending people do airport check in. Avoid them!