Kiwi.com

Never ever had one single issue. For people simply travelling light with no bags or fuzz, this is gold. Their algorithm is the key, even the Karen's leaving bad reviews have benefited from it.

Bought a ticket. Waited 8 hrs. No confirmation. Had to buy another ticket from different site 2 hour before departure. Could not reach kiwi.com for clarification nor refund

Any International has refunds in 24hr of booking. They don't.
Customer service is not reachable.
Site says you can change but they are asking for a full price like a new ticket.

Kiwi refuses to refund over 500$ we paid with the excuse that three weeks before the flight they can give me 10$ of kiwi credit and nothing more
This is plain stealing

I have quite literally never written a review before but my experience with Kiwi has been so bad that I felt compelled to write this. My flight to New York from Gatwick was cancelled 30 minutes before we were due to fly - not kiwi's fault, so far, so good. I get booked onto another flight, however, this flight is in a completely different airport altogether, Heathrow 15 minutes later than the original. I call them and say it's ludicrous that I would be able to travel to a different airport nowhere near the original one in 45 minutes. I have to call them 6 times to finally get them to change the flight to another booking the next day. That night I decided to call the flight operator to make sure everything is all OK and they tell me there is no evidence of a ticket in my name. I call Kiwi who then tell me that it's "been marked as urgent" and they assure that I'll be able to fly the next day. I turn up to the airport and the airline tell me there are still no bookings associated with my flight path. The only reply from kiwi was to "please bee advised you can still buy a business class ticket for the flight". I will never use kiwi again or any other agency for that matter, they are wildly unhelpful and caused so much stress.

12hrs before my flight they chose to cancel the flight. Whenn I told them that I wanted a refund; I was told that bc it's less than 48hrs they could not issue a refund but I could choose to travel on another date. This was an international trip with vacation time in mind. Customer service was rude and disrespectful.

They steal your money and then say screw you! Just read their reviews. Unfortunately my daughter didn't before she spent money for her and 4 kids to go to a cheer competition in FL.
STAY AWAY FROM THIS THIEVING COMPANY!

How's the EU allows such a fraudulent company to operate and for airline not to block them from selling their product. I'm out$2300... Flight was cancelled And i been waiting right months

I just took a survey on one website about refunds from Kiwi and I am among more than 87% of almost 2000 customers who still have not received a proper refund.

Please do yourself a favour and never book any flights through Kiwi.com. After my friend and myself booked our tickets two months in advance with no visa requirements stated by Kiwi.com, we arrived at the airport just to be told that we cannot fly from Kuwait to Thailand connecting in India, as we do not have visas to connect to our next flight to Bangkok. We paid 428 KD for our tickets and were refunded a ridiculous amount of only 30 KD. There are no contact numbers available or anyone to assist us. They used the cheapest connecting flights in order to save themselves money and never stated on any of their requirements that additional visa applications for India would be needed. We ended up booking new flights from another airline company in order to get to Thailand, which you can imagine ended up costing us another large amount of money and time wasted. We were travelling for a wedding and ended up missing vital parts of our friend's special day. If anyone knows where I can report this company as fraudulent it will be greatly appreciated.

Worst website ever, it's a scam be aware, booked some flights, airline cancelled connecting flight, contracted kiwi, who advised we can't offer a refund and we've cancelled the whole booking.

WARNING DO NOT BOOK WITH THIS COMPANY. They made an error on me and my friend flight and did not try to accommodate us any type of way no credit no refund nothing just had to take a L. DONT purchase with them try bookingbuddy.com for better deals. KIWI is the worst.

Absolutely appalling. I booked a flight for the next day. I didn't receive any confirmation despite the money leaving my account immediately. I contacted them several times - all I got in response was automated (and completely useless) messages by phone, Facebook and Twitter.

Eventually, two hours before the scheduled departure, I managed to get through to someone on the phone. The girl on the phone was very helpful, but couldn't solve my situation. In the end, they gave me a refund and I had to book a flight with EasyJet, which at this point was £100 more expensive than it would have been had I booked it earlier.

Absolutely appalling experience. I had used kiwi in the past (pre pandemic) and didn't have any problems. AFTER THIS EXPERIENCE I SHALL NEVER USE THEM AGAIN - BE AWARE

Do not use this company whatsoever! I
Purchased tickets through them for an overseas flight. They confirmed the dates of travel but once I received the confirmation, the duration of the trip was wrong as well as the departure date. I immediately contacted them. They did not tell me about the US 24hr cancellation law. They just kept telling me there was nothing they can do to help me.

I find out it will cost more than the original tickets to make any changes. They then say the tickets are non-refundable. I wait on the phone for 2 hours to talk to a "supervisor" who tells me the exact same thing. There's nothing they're willing to do and it's not their problem.

Now I find out the flights were cancelled and no one from kiwi even bothered contacting me. No email, text, phone call. Nothing. The airline says the money has been returned to the travel agency, kiwi.com.

Well imagine that, now there's no way to contact them via phone or email. None of my confirmation codes work on their website.

I contacted the Better Business Bureau and the first thing that pops up is SCAM ALERT. The company is based out the Czech Republic and not in the USA.

I had to file a complaint with the FTC since they're based out of the country.

Don't use them even if you're life depends upon it. You'll end up without tickets, flight vouchers and money.

My flights got cancelled due to an airport strike. I never got back my refund. It's been a year and I'm still waiting. Do not use it unless you are prepared to lose your money.