Kiwi.com

I booked and paid for 2 connected flights and my carry-on luggage, on KIWI.COM Easy Jet, charged me again AT THE TIME OF BOARDING mistreating me in front of everyone AND without accepting even look at the invoice I had in my hands. "You pay OR YOU STAY - FREE THE COUNTER NOW," HE SAID.
KIWI.COM does not take responsibility.
What?

I book a ticket and the day before my fligth it was canceled and they give me an alternative which is goddam expensive! So i canceled a my fligth and request a refund and they said its gonna take 3 $#*!in months which i never receive! Its been almost 4 months theres no update until now! Do not book on this kiwi $#*!! Thier a SCAM! Go report them so this company will close!

We have repeatedly tried to use kiwi.com for flight booking as the prices are cheap. However everyone one of our bookings has had a major flaw - directly the result of Kiwi.com's incompetence. We have then had to expend major time and effort to chase up kiwi.com to get our money back.
The most major of Kiwi.com's mistakes has been double charging our credit card for $1500 worth of flights and refusing to refund us. On another occasion we were stranded partway through 3 flight connections as Kiwi simply did not book the remaining flights. And finally having to pay exorbitant airport fees for printing boarding passes which kiwi.com would not allow to be printed prior as the website assured us online only would be fine. We did obtain refunds after contacting kiwi for these 2 incidences, however kiwi.com has refused to refund the $1500 stated above.

The prices on kiwi.com are cheap but be warned our 100% strike rate on hassle and endless emails to Kiwi afterwards does not make it worth it. I do not recommend this website.

They cancelled the first part of my trip and I needed to cancel my whole vacation. There is no way to talk to someone or receive an explanation. This business should be closed down.
NO REFUND!

I have booked a flight from HKG to ICN around 2 months ago, and I did check my email and through the Kiwi app for many time, and there were so normal. Till yesterday I arrived airport there was no any notification that telling me the plane has been canceled. After I arrived, I went to ask the staffs in airport, they told me that the plane was canceled long ago. I was so helpless because the CS of Kiwi, were talking like that is none of their business. They refuse to refund and just keep telling me that they did send me the message which was I never received, and telling me due to the 'IT problem' the message didn't send out. It is so ridiculous because they have many way to contact me, phone number, email or though the app, and the funniest past is, it shows I have traveled.

I had booked a Spicejet Ticket from Mumbai to Dhaka on 27 April 2020.
My flight was supposed to start at morning 8:45 AM.
kiwi.com cancelled that ticket and forcing me to take 00:35 hrs flight on 27 April 2020.
They have sent me confirmed ticket for 00:35 hrs flight on 27 April 2020., without my permission.
Are forcing me to catch a flight at literally inconvenient time.
I have told them to cancel the ticket. They did not respond.
I contacted the SpiceJet. The PNR given by KIWI.COM for the ticket does not work and unable to retrieve the ticket at SPICEJET site. I am from Louisiana. I will file a lawsuit against KIWI.COM.
Can contact me at kiwi_dot_com_lawsuit Show More

They changed my date forcing me to select a new date charged me again! 2 days later they told me to verify my flyer and told me allegiant wouldn't change his name I called them they changed it for free hours later they told me to pay another 300 to fix the name with Frontier. Frontier had a bogus email address and phone number. I tried to fix it by canceling and only offered me 10 dollars for refund. After I paid for the name change they put my name again trying to get more money!

If I could give 0 I would! Please DONT trust this company
We made a booking for a Jetstar flight Tokyo to Gold Coast for $2100
We then got an email once they had taken $2100 from our credit card the next morning to say they would not release the tickets to us unless we paid another $800 - bit like a ransom
The only way we could get a refund alternatively was to wait 10 days
In the meantime the original flights had gone up and we missed out
Please don't book with kiwi.com

ONLY ONE MORE OF THE MILLIONS OF RIPPED OFF PEOPLE BY THIS ETHIC LESS COMPANY!
WILLING TO JOIN ANYONE ON THE BATTLE TO BRING THIS THIEVES DOWN. IN PROCESS TO FILE A FORMAL COMPLAINT IN THE UAE TO SEE IF AT LEAST HERE THEY APPLY A BIT OF LAW AND JUSTICE! IF SOMEONE NEEDS MY VOICE TO JOIN THEM ON ANY FIGHT AGAINST THEM I'LL ALWAYS WELCOME TO CONTACT ME *******988

The customer service is absolutely trash. Booked a $2100 trip with multiple airlines and due to coronavirus everything was canceled. They offered a £11 refund. OUT OF $2100?!?!?!? Even though airlines were the ones to cancel & when called directly were willing to offer us a full refund. The only problem was that Kiwi technically "bought" the tickets with their "card" so the refund could never go to us. Ridiculous. Kiki phone reps were no help at all & not willing to reason. This company is a scam. Would give it 0 stars if I could! SAVE YOURSELF AND STAY FAR AWAY FROM THEM!

I have had automated, repeated responses that are no help whatsoever and do not even answer or acknowledge my statement or questions - worst customer experience and service I have ever had and I work in Customer Experience myself. I would never treat a customer this way. I booked and paid extra for a 'flexi' flight but upon receiving my booking my flight is non-refundable and the extra money paid ($300 AUD) gets me absolutely NOTHING and they refuse to help. I would never use this pathetic excuse for a company again and this is a terrible start to my European holiday. Complete waste of time and money dealing with these robots.

I bought ticket I put the preference date but they gave me different date and after I realize I want to change they charged the total amount of 585 euro and they gave me 10 euro back and I paied 1096 euro for new ticket and few hours later they canceled and they said I did it my self. I didn't di any cancellation and they took entire amount. Avoid this site. They are scam and fraud

I had booked flights from Bengaluru to Mumbai via kiwi.com(Akasa airlines)
I got to know that my flights were cancelled only during the check-in in Airport. No mail or message or call was received about the flight cancellation.

Akasa airlines manager said that the contact info which they had received from kiwi.com was incorrect and it's not their fault.
And finally I have to book flight paying 6x price since I had connecting flight to catch.
Overall worst experience

I paid for a booking. They then sent me a message saying one of my flights legs had been canceled. They said I had to cancel my whole trip because of this. When I went directly to the airline the flight was available. Kiwi said cancel the whole lot, wait 3 months for a refund and they didn't know how much I would be refunded. You can't talk to anyone by phone or chat. THIS IS A SCAM COMPANY. DO NOT USE THEM.

KIWI.COM is not reliable. I almost booked a flight with them today from Bangkok to Doha Qatar via Indigo Airlines on March 18,2020. Good thing i contacted Indigo Airlines directly before i proceed with the booking. As per Indigo Airlines "Flights on these dates are not available". I also talked to one of Indigo Airlines' staff just to make sure there is an available flight on my preferred date and they advised me to not proceed with the booking for i might have a problem later on. INDIGO TOLD ME THAT THERE'S NO FLIGHT SCHEDULES FROM MARCH 1 TO 28 2020 BUT WHEN YOU CHECK IT ON KIWI.COM'S WEBSITE, THERE IS A FLIGHT SCHEDULE AVAILABLE FOR INDIGO AIR. Careful guys.