Kiwi.com

Booking number *******:5 days before my trip to Madrid I receive an email from Kiwi stating that my flight has been changed 6 hours after the original landing time. This means not only did I pay for an extra day of my hotel, but I'm missing 1 of the 3 days of a festival I was attending.

I've spent over 3 hours on the phone today alone trying to book a earlier flight and the best that I've been offered is a change of flight at over $650 difference, even though their website offers an earlier flight for only $100 difference.

I was told I would receive a callback from a manager and I got a call from someone who literally didn't speak a word for a minute and hung up. I was promised a followup email on an alternate flight and have received nothing.

I will never make the mistake of not booking directly through the airline in the future.

I booked an itinerary using GOOGLE FLIGHTS, not knowing that Google ends up redirecting you to other websites to make the actual purchase. I put a 24 hr hold on a price (freeze) for $27.00.

Next morning I go in with the code KIWI provided to proceed with my booking and I got a message saying "Sorry, your freeze has expired". It had been 16 hrs, not 24...so this was a total lie.
This and the fact that I read about people paying for extras that where not honored by the airline discouraged me from buying anything through them. I went directly to the airline and got my tickets there.
Airlines nowadays have the same prices and all the fees are disclosed and explained there. At Google Flights, it is harder to see them - like I never saw the alternatives for baggage or seats, which were WAY more clear at the airline website.
So I lost my $27 - they were good for nothing.

The relevant Information on the eticket is printed in very small size. Moreover there are several booking numbers on it. One of kiwi and others of the carrier. Easy to make mistakes when you these numbers for online check in which kiwi does not provide for all flights booked using kiwi. Intransparency about luggage costs. Everything that does not fit under seat will be charged with penalties at the Airports.

After paying for my trip with Kiwi.com I had a look at the ratings and reviews and I was shocked to see so many negative ones. I kept faith and didn't cancel my trip.
Kiwi.com did literally everything for me and I didn't upgrade to any premium package. I had several flights with transit and Kiwi did the Check-ins for me, sent me my boarding passes, recommended what documents to prepare for every flight, warned me about Covid procedures, etc.
I cannot find anything negative to say about them really. I recommend them to everyone!

Horrible company.
I booked a flight. They had a technical issue and cancel the booking. The price of the flight is 70£ more but they didn't give me any compensation for this.
Also once the refund is turn into credit you can't get the refund in your card.
I called the customer service and they couldn't do ANYTHING.
DON'T USE IT!
Waste of money

Very poor service and not helpful at all when is coming to do cancellations or to change your flight (to change your flight you have to buy new one and after cancel your old flight wich is a big problem to get your money back after). They don't tell you exactly how much you will get back. Just you can choose from 2 options wich from the start are telling you can get 0 £, and even if you pay them 17£ for that pretend job! Shameful company, Don't recommend!

Do not trust this company. I booked flights for my mother through Kiwi.com. Kiwi made an error and my mother was not allowed to board. She had to buy another ticket. I have contacted Kiwi and they refuse to give a refund even though it was their error.

KIWI & AIR ASIA are connected. Both agencies have despicable reputations. Last minute cancelled flights, refund policies not honored, inability to speak with a real person & responsible for stealing thousands of dollars from customers who purchased tickets & had portions of their flights cancelled making it impossible to make connecting flights. I find it impossible to even give them a 1 star rating but have no choice in order to submit this review.

I took a trip to Morocco, very cheap Iwas so delighted. Impossible to check online cause the flight company does not work with Kiwi.com. Arriving at the airport, I was to pay all the fares, three flights, three fares... double the price of my ticket. Such a disgrace, will never book with them anymore...

Their refund policy is pretty bad
Their refund policy is really bad. They let you wait over a year. Even when government announced travel restrictions during COVID pandemic and the countries have closed the boarders but they refused to refund me. After chasing them for half year they just issued me 15% refund… be careful! They will take your money and don't give you back even when the flights were cancelled due to pandemic. They'll say they are working on it and give them 6 months but by the time, you won't be able to claim/dispute with credit card company.
Flight ******* with Norwegian air and Ryan air.

I have tried to call the customer service multiple times. However it keep on saying that my booking number is incorrect! The only time when i successful reach them is at the 12 midnight with the same booking number. I asked them why are they not reachable all the times. Their only reply is due to high callss., i suspected that they rejecting the calls by saying your booking number is incorrect. The other problems is when your flight is cancelled, they will only provide you with a higher price alternatives which i suspected they are trying to steal your money. Please never ever use this stupid company!

I booked two tickets in Brazil. Received email with booking number, booking in progress, email with ticket number to follow. When nothing happened for about 10 hrs, I called them and received an answer it's in progress (after 10 hrs still in progress?) Next morning received an email I have to pay 149 euros more if I want this ticket. Found a cheaper ticket with the same airline on Kiwi.com, but when I called, was informed they can't switch it, i have to cancel the previous one (and loose $ in exchange on credit card) and than book a new one. For sure I didn't take a chance of this happening again, but went directly to airline. This was my first and last experience with Kiwi.com!

I wish I could give a 0 rating. I was trying to book a flight to visit my grandma in hospital. Somehow the date changed to 5 months from when I was looking (5 months!). I called the customer service line a few times to try to speak to a supervisor, they refused or would even hang up on me. They continued spouting their same policy and refusing to help though I tried to modify my booking before it got confirmed. It was the worst expels I've ever had with customer service representatives and the lack of humanity was astonishing.

The offer you flight connections on other airports 2+ hours of distance with a time of 2 hours to arrive, making it impossible to take the second flight. Never use Kiwi! Of course, no refund and no help at all.