Kiwi.com

I bought ticket from Dallas to JEddah. A week before Kiwi.com sent me message with effected ticket and asked $500+ more money. Customer service is garbage. They dont assist and answer. It is a trash company, never trust them and buy a ticket from.

I had such a bad experience with Kiwi.com, I booked a trip to Greece, paid for 2 suitcases and had to pay again when I checked in. They have not refunded yet and said they will investigate and only then maybe pay $180 back! It's unacceptable and the airline checkin desk said Kiwi.com are known for this. They are quick to charge and not in a hurry to refund mistakes they are responsible for. I do not recommend using them ever again.

I was denied boarding for an intercaribbean flight because I couldn't verify I purchased my ticket as kiwi had bought my ticket with their own credit card and I couldn't provide the airline with the physical copy of the card to verify my identity and purchase. This is a stipulation outlined in the airlines terms that kiwi should be aware of and sensitive to help resolve any issues that may arise from this. They were extremely unhelpful and I was not verified and I had to by a new ticket with the airline. Applying for a refund will take 3 months to process if they agree that it's a valid request. I'm outraged, appalled and saddened for this lack of attention and customer care. Awful service provider. Book directly through airline and avoid using this agency at all cost. They are not reliable.

The worst travel experience I have ever had! My flight got cancelled in August 2020, and it is currently June 2021 and I still have not been refunded for it. I have been chasing them since then, trying to collect the three sections of my refund from each airline. They were so 'busy' they couldn't do it, so I had to contact each airline individually and ask them to refund to Kiwi. This has now been done, but Kiwi wont send me the money. Absolutely unacceptable. How is a company so inept.

A year ago I bought a ticket from Kiwi.com for my daughter to fly from Manila to Singapore to Christchurch and to Melbourne. Boarding was denied in Manila because international transit was not allowed in Christchurch. Qantas airways graciously refunded the full cost of the Christchurch Melbourne sector to Kiwi.com. Kiwi.com have failed to refund me. Singapore airlines refused a refund for the Manila Singapore Christchurch sectors.

DO NOT PURCHASE from this site. They are scammers. I booked a roundtrip flight last summer (June 2021) and my flight was cancelled. Kiwi gave me the option of having their representatives get a refund on my behalf, so I opted out for that. 13 months (July 2022) later I get an email that Kiwi "tried" to contact the airline and no refund was provided and since they "don't expect any further development, we have to close your refund request." So in the end of July 2022, I reach out to the U. S Department of Transportation and file a complaint on Kiwi.com and the airline. I get a response from the airline stating that they DO NOT have record of Kiwi having reached out to them until August 2022, and they indicate that they just refunded Kiwi for the flight. I am still waiting for my refund from Kiwi.

I only choose this sight because I was doing a multi-city trip. It was the cheapest option, but I had a 12 hour layover in London and had to self transfer to another airport in London. My mistake because I didn't notice the different airport location. Then on the way back I had a 15 hour layover, and my flight got rescheduled in Boston because no more morning flights. Which added another 5 hour layover at a different airport. And added another 9 hours to my already 30 hour trip home. I don't intend on ever using this company again. Not worth the time for the savings.

They didn't book my flight properly, sent a misleading email, making me think my flight was cancelled (Somewhat my mistake) booked the flight I booked with them myself, and when I tried to talk to someone about the confusion, they would not given me a proper refund. On a separate occasion it took them 3-4 days to call me back to resolve a matter.

The airline changed my flight from direct to a layover. I booked the more expensive direct flight for a reason and did not want the layover option. The airline informed me that per schedule change guidelines, I am legally entitled to a full refund. But they told me I had to go through the booking agent, Kiwi.com. I brought this information to Kiwi and customer service told me that they believe it is very unlikely that I would get any refund, based on what they are seeing from other users' experiences. They said if I want to roll the dice I can wait the three months it will take them to process it, or I can take $11.26 right now. My trip is in a week. The customer service agent I spoke with at Kiwi was impatient, rude, and combative, through no instigation on my part. The airline is actively discouraging people from seeking what they are legally entitled to, and in the end banking on the fact that we'd rather take the flight or lose $300 than start a legal process. Never again.

These people are crooks. Do NOT buy. They take your money and give zero service. They do not refund within 24 hour FAA mandated period for flight purchases. Burning your money is better than giving it to them.

Zloději

Never book through Kiwi. Use any other service or go straight to the airlines.

You have 0 ability to make changes to a reservation and will never get a refund even if the airline issue one to Kiwi.

They are criminals.

Please do not buy any tickets from kiwi. For your security, don't buy any tickets from kiwi.com. They use policy built to protect their interests no to pay money back. Almost $4000 and they cannot refund even 100 back. Total Scam.

Hi,
Skypicker was renamed as Kiwi because of their bad reputation. But Kiwi also carrying same bad reputation, because of unsatisfied customers and flaws in booked tickets.
I had a very bad experience with, because of problem caused by kiwi issued ticket. Kiwi don't provide proper informant of airport transit and check-in luggage. This leads to trip interruption and kiwi wont accept there mistakes, if they accept also they won't give composition.
There booking is full of flaws, I suggest to check with individual airlines after booking with kiwi but it will be time consuming.

I tried to cancel a flight I booked with Kiwi.com only minutes after paying for it after I realized I'd made a mistake, and they would offer no refund, nor let me use my purchase toward another flight. I was kind of amazed that they would be that rigid and cold about it. I would advise never to use them.

I paid a bit more for a flight to arrive faster without a layover. Then my flight was changed about a week before the date and they placed me on a cheaper flight with no partial refund. They offered no alternative. I understand it may be the airline's fault, but it felt like a scheme to squeeze money out of the passenger. They could have switched me to another airline on a direct flight, or offered some sort of compensation, but did nothing.

They also immediately cancelled all of my baggage allowances immediately after paying.

Kiwi.com obliged me to buy a new ticket for my daughter because I have made a mistake in her birth date - no amendments are allowed. I have notified them the date i booked the ticket, yet they took my request in consideration 3 months after. It is been 6 months I am waiting for the reimbursement, they tell me that my airlines is being late and not answering their email. By calling my airlines, I realized that they could have make the change without the need of buying a new ticket, as well as they are not involved in the ticket reimbursement.
They are not professional, they are stealing clients, and they create problem when there is no problem.
Also, the connection flights is a real lie as well.
I do not recommend anyone to buy tickets from them.
BE CAREFUL.