Kiwi.com

My flight got cancelled and I never get my money back.
This is the response from kiwi.
"Upon checking your reservation I can see that our designated team is already working on your refund request. Kindly allow us some time, once there is any update you will be notified to your registered email address. "
It's almost 3 months now no refund.
Don't use kiwi for any bookings.
Sam

I requested a refund on March 21,2020 due to the cancellation of my flights (total 1075 USD). Although they refused at first, they later demanded extra money for cancellation and sent me a link for payment. I made the payment but I've been waiting since that day. Customer service, which used to give routine, standard answers to queries, now doesn't even answer sent queries. This company engages in embezzlement and fraud and has caused me material and moral damage within 2 and a half years. I will look into the legal action that can be taken. Anyone harmed by this company should get their own compensation and it should be clear to anyone what kind of irresponsible and dishonest company it is anywhere in the world.

Terrible. If one of your flights gets delayed, kiwi doesn't care because they're too focused on how amazing it appears to book random flights so close to each other for you for "such a cheap price", so they will not offer refund or other options for you. Very much a scam. Don't use unless you want to dig through a maize of terms and conditions to see in how many which ways kiwi can $#*! up your whole travel experience. I did that, and I was very surprised with how superficial and two faced this service is.

Got the same situation as many others: tickets were booked just before pandemic started, in Feb 2020. No refund received until now. I contacted airlines directly myself - they all confirmed they refunded to kiwi.com. The last refund was made nearly 5 months ago. Yesterday I got a message from kiwi.com stating that they converted part of my refund to their credit system because "they could not send refund to my bank account". Such scammers! Bank account details were given to them just 1.5 months ago in our chat and I got confirmation that they recorded it. Never ever use them again! If something goes wrong with your itinerary - they will scam you and not return your money. Meanwhile, they just forgot about the other 2 flights form my itinerary and marked the status as "resolved". How to influence them? They are just using my money paid back by air carriers for their own sake.
Just to confirm my case I made screenshots of my communication with them regarding refund.

I used them and after reading the reviews was scared but all my flights worked according to plan so my word of advice would be only book through Kiwi if you for sure are gonna make your flights. If no refund is needed then kiwi gets you where you need to go on short notice!

I'm astonished about all these negative reviews. I'm thinking, are they actually real or is this a ploy by another site in competition with them to make them look bad. I only discovered kiwi.com a couple of months ago and so far they've been amazing, I booked a really cheap flight from Abu Dhabi to Edinburgh via Santorini and back again with no issues. In fact, Kiwi.com automatically checked me in which was a massive help to me. I got regular updates telling me they checked me in, or if there was a delay with the airline. Kiwi.com has by far been the best website to book travel on I've ever come across. I've told about a dozen people how great they are. I honestly think that these bad reviews are a 'set up' to make kiwi.com look bad because another competitive company is losing sales because of them. This kind of thing happens all the time on the internet.

I used kiwi.com to make flight bookings and unfortunately only one added bag appeared on the ticket. It took several days to get in touch to request another bag. The link went to junk mail in the weekend when I had no service. When I found the link it offered me a free upgrade I assume due to the price of the ticket being the same as the 2nd ticket purchased. It had expired however and the next link I was charged exorbitantly for another bag.
I have another flight to cancel and unfortunately they are offering a pittance of a refund when they have over a months notice. I'm still trying to negotiate with them but have had no reply for over a week. Very difficult to get a response!

Everything is bad!
They didn't accept to refund my ticket (cancelled by the airline) and didn't accept to change connecting flights! (How can i catch the rest flights if the first one was cancelled?

The customer service is extremely bad! Their replies are automated, not knowledgeable nor helpful at all.

Very low processing of messages and responses.

Please don't reserve with this $#*! agency!

When you try to book the tickets, they are putting pressure on you to purchase your checked-in baggage for the inflated price. They state, you have to do it right now and this way save 20% compared to what you gonna pay at the airport counter. And it's a big LIE, because in reality you gonna pay Kiwi x2 more than if you would do it during your check-in.
So they wanted me to pay $121+ for up to 15 kg suitcase, but their greed eventually ruined the deal, as I found this fee suspiciously high. Long story short - I was charged $40 (33% of their demanded price!) for the max 23 kg suitcase simply by purchasing the same flight directly from the company. Bye-bye, scammers! Nice try, though.

Like many others, we're chasing a refund a year after a 'cancelled' flight. I'm not sure the flight ever existed, the carrier certainly insist they've had no contact from Kiwi.com requesting a refund.

The 'help' from Kiwi.com is a load of outsourced agents with poor English and awful stock platitudes. Frankly they could even be bots.

EDIT - refund has finally been granted, after they contacted me RE a bad review on Trip Advisor.

Had to do a lot of legwork to get to that stage, but upgrading my 1* to 2* out of relief it finally happened.

Booked a flight on Kiwi for the first time because it was the cheapest option… then we both read the reviews

We were very worried when we saw all the negative reviews and nightmare experiences, and resorted to regularly checking all the bookings to ensure nothing had changed (1 connecting for both leaving and return), but we actually had a smooth experience overall. We had no issues with checking in all our flights, even though we had to clear customs and self-check in for our connecting flights. It also helped that we had 3+ hours of transit time both ways, so we had time to spare. Sounds like we got lucky.

Overall, I would say this is fine to use, BUT, and this is a massive BUT, best to ensure your travel plans are fully firmed up and the carriers you are flying in are not notorious for changing flights last minute. That said, we will likely not use kiwi again, as the few extra dollars of savings were not worth the hassle and worry.

Kiwi Airlines in Boston was well past persevering! I approach Kiwi Airlines Phone Number *******111 for flight reservation and around the start at choice/stuff drop there were people promising you were in the right line, offering snappier relationship outside, and helping make the system smooth. The lady before me didn't have a ticket, the master helped her without her getting away line-she had a youngster and had starting late been in line for a brief period.

At the entry, same affiliation. On the trip there were two or three impolite voyagers and they were overseen consistency and respect.

I booked two BE flights from IND to POP this February 2023. Once I got my confirmation numbers I checked with airline and found out they were legit tickets. I unfortunately had to pay full price thru airlines to use expiring credits but I utilized that to get free checked bags for my companions. They were auto assigned seats but they were good seats and we all boarded in group 1 for military so it was a win win! I have zero complaints and would definitely use Kiki again

I was desperate to travel from Australia to Philippines to see my sick grandma. I choose kiwi.com because it was the only flight available at an earliest convenience. The flight cost me $5400. I got to the airport and the airline staff told me that I could not fly because I am not allowed to transit in Taiwan. I find this absolutely ridiculous how a company can sold me a ticket when it is not valid for flying. It's been 7 months now I am still waiting for my refunds. I tried to contact the company and the robot on the phone response was "we can not answer your call because your not our customer". This has made me outraged! I called again and the same thing happens. There is just not a possible way to contact this company. They are an absolute scam. How can a company run business like this. This is the worst business in 31st century and should be closed down. After searching the company information, I found out it's a Czech republic company and they have a very poor international standard. We should not support terrorist.

Travelers should avoid booking with Kiwi.com if refunds for cancelled flights matter to you. I have been waiting for four months even after providing multiple emails from the aiine that they had already communicated with Kiwi to refund me based on the airline's cancellation.
Another flight was cancelled immediately after it was confirmed and I had to go through the refund procedure and waiting game to get the money back for that one too.
Apparently Kiwi.com is just not interested in customer satisfaction!
TRAVELERS BEWARE!

I trying to made the flight ticket through kiwi.com. But I'm not able to pay. So I went to GoGATE.com and made the reservation. After few hours I checked my account they deducted money from my account. It's absolutely scam business.

Booked ticket with them, after 5 hours of booking i wanted to change date they said i cant but i can cancel ticket amd rebook.
I told them as far as i dont lose money i will cancel since im still in 24hrs window. They said you are in good hand but we don't cancel your flight over the phone i have to do it through kiwi app. Which i did.
I paid $1170 for my fight and refund me $58 only. I called them many times all they saying sorry sorry sorry but we cant help you.
Bunch of these stupid indians work there and calling themselves mike, jayson etc

Booked Air Asia through Kiwi.com (did not know at the time). Flight time changed from 15:00 to 08:00 on the same date but instead change my itinerary with the new time they asked $204 Euro for the change or go to Kuala Lumper instead of Singapore from Kota Kinabalu. But if you make a new booking there are no different from original price. Asked for a refund but they only provide credit for future use. Do not book with this air line!