Kiwi.comReviews 2,172

We recently travelled to Malaysia from Dubai and used Kiwi.com as our travel agent. On the return leg of our joruney they notified us that our carrier had changed our flight from Hyderabad to Muscat, which would result in us missing our final flight from Muscat to Dubai. After reaching out to their support line, we were instructed to purchase a flight independently by one of their agents, because they claimed that the carrier would not compensate us for the flight. We did this, but when we arrived in Hyderabad we were given a complimentary flight by the carrier, which means that the flight that the Kiwi.com agent instructed us to purchase was completely unnecessary. We applied for a refund for that flight or even just credit on the Kiwi.com app but we met with rude and unethical responses from their customer service team. I would not recommend EVER booking a flight or any form of travel through Kiwi.com, they are an awful company.

Company so unhelpful and bad it is board-line a scam. Tried to book flights with this airline, and at the first issue they refuse to help in any way at all. $2000 spent, with a refund of $10.

Title: Kiwi.com: A Nightmare Journey

My recent experience with Kiwi.com was an utter nightmare. When my connecting flight in Milan was canceled, Kiwi.com offered no assistance or compensation, leaving me to purchase a new ticket at full price. Then, bad weather caused me to miss another connecting flight, and once again, Kiwi.com provided no solutions or support. I was left to cover the costs of additional tickets and accommodation on my own. Avoid Kiwi.com at all costs – their lack of accountability and customer care is appalling.

This website is a complete scam.
Save your money and never book anything with them.
They took my money, flights were cancelled and I couldn't get a refund from them. The worst company I ever dealt with

Pure scamming people, left right and center! How can it be possible in this time, robbing people in day light is beyond my imagination.

Horrendous experience: I booked a flight and authorized the charge for 889.94 sar, I immediately received news from my bank of a charge for 923.02 sar. I opened a dispute from their App, but they continue to claim that the extra cost was applied by my bank.
They seems not to be trustworthy at all!

Flight with connections was canceled
Did not receive money for 3 months
And Kiwi wants to receive 30% with excuse
Will never use his company service again

Worst company to book your travel with
I booked our trip through kiwi.com and paid £180 for extra carry on baggage for both of us. Upon our return, the flight operator told us at the airport that our tickets does not have any baggage allowance. And there we were standing with 2 bags to be checked in. It was quite embarrassing and I had no choice but to buy additional baggage. I paid for 20kg baggage for both of us (10kg per person) so our luggage can travel with us. I notified kiwi.com right on the spot but they are completely denying it and iteratively telling me that their system is showing that they successfully booked the baggage allowance and I had to pay because my bags were not the right size or weight. Mind you I travelled outbound with the same bags.
I have sent them photos of both cabin bags, our tickets with Turkish Airlines showing no baggage allowance but they are denying it completely and just repeating the same script that my baggage was 20kg when I have explained them again and again that its 2 persons 2 bags, 10kg each and I had to pay for all weight not just extra weight. If their claim of baggage allowance is correct than I should have had to pay for extra 2kg per person as 8kg should be in the allowance thay we paid extra to thus scam of a company.
All in all they are a pathetic company who would not accept any liability if anything goes wrong. They have ruined our trip and have left me £200 out of pocket, not to mention the stress and embarrassment we faced at the airport.
Please stay very clear from this company. Pay a bit extra for quality, otherwise its going to cost you extra for the mediocrity from these people.

I booked my Bakit Air Malaysia flight ticket on kiwi.com.
Even though I canceled a month before departure due to personal reasons, I did not receive any refund.
Kiwi puts the blame on the airlines. They say there is nothing they can do because the airline cannot provide a refund. It's funny.
How can I not get a single penny refund even if I cancel a month in advance?
Doesn't that country have laws?

I was left with no ticket and 0 refund this is a gambling site dont ever try to cancel your ticket i recomand you take the idea and book at your own on the airline site it will most times be a big amount cheaper

It's quite remarkable to read genuine reviews here, by contrast with Trustpilot which I believe is itself simply a marketing scam. There one notices 5-star ratings are invariably at the top of the reviews, and many of them sound like ChatGPT fakes.
I booked a flight from Italy to Great Britain through kiwi.com. The flight was cancelled due to technical difficulties so I missed the connecting flight from Paris. I was offered a replacement flight by the airline but this meant no onward travel until the following day. I called Kiwi customer service and they kept me on hold for a total of three hours and eventually told me to take the replacement flight and call them back at 22:30. This wasn't acceptable because I would have ended up in the identical situation 3 hours later with no idea about hotels or time of replacement flight from Paris to Great Britain the following day. In any case Kiwi told me because I hadn't bought a flight with guarantee I'd have to buy another ticket (from them!) for the second part of the journey.
From reading other reviews it's apparent even with a guarantee the same problem arises.
As well as keeping me on hold for a long time the customer service agents were obstructive and argumentative. They simply didn't listen properly and kept repeating the information I'd given in order to find a loophole to refuse to help.
No doubt what this company does is legal but all you get is a very slightly cheaper flight (however this is increased by hidden additional charges) with the probability that if something goes wrong you'll get no help from kiwi.com.

I deeply regret booking with Kiwi. I scheduled a morning flight to Barcelona to catch my booked tourist liner in the evening. However, the airline changed the schedule, so that my flight arrives after the liner departures. Despite this significant inconvenience, Kiwi accepted the schedule change without notifying me and refused to reschedule my flight. I could have easily resolved this issue directly with the airline. I see no value in using Kiwi and strongly advise booking directly with the company instead.

Never, under any circumstances, buy tickets from Kiwi.com! They will never help you in a difficult situation. If you've paid them money, you'll never get anything back - no matter what happens. Flight cancellation, flight delay, you broke your leg, COVID restrictions - in any of these situations, you won't get anything. No compensation. They won't help you at all. I lost over $1000 because of them. Other people couldn't get any compensation for canceled flights either. Kiwi took all the money for themselves.

But the worst part is that they block any possibility of changing the flight directly through the airline. You won't even be able to get your boarding pass yourself. You won't be able to rebook your flight, change dates, get compensation, etc. They won't help you at all. I'll even say more - in most cases, they won't even listen to you.

Kiwi has the worst service I've dealt with in over 15 years of regular flights. If you want to get yourself into big trouble and lose all your money for a ticket, welcome to Kiwi.

Tickets should ONLY be bought DIRECTLY FROM THE AIRLINES. Very often, the ticket price directly from the airline will be slightly higher - but believe me, it's worth it. Services like Kiwi, Trip_com, BudgetAir, Mytrip, Opodo, and many others alike will simply take your money and wash their hands of you in any problematic situation.

I received an email saying that they would refund me. Unfortunately, I haven't received anything since then. I sent them several emails asking about the process of the refund. It has been 6 months now and no response.
(I lost $457.86 (flight ticket) by clicking cancellation by accident. I paid for luggage and insurance. Unfortunately, they are rip-off. Called them immediately after cancellation and they informed me that the total flight ticket is gone with $10.71 refund. It happened in less than 15 mins. I am sad and disappointed. I wanted to go to see my mother after 10 years struggling to make it happen. It took a while for me to collect the money for this trip. They took my money without any consideration. Very disappointed: (

If I could give Kiwi.com zero stars, I would. Our family's ordeal with Kiwi.com has been nothing short of a nightmare, and I feel compelled to share our story to caution others.

Imagine the excitement of planning a trip, only to have it crumble before your eyes. This was our reality when Kiwi.com incorrectly booked our family flight a whole month early, a mistake we discovered only at the airport. Picture the scene: two small children, aged 1.5 and 3.5, bewildered and restless, as their parents grapple with the shock and scramble to find a solution.

Kiwi.com's solution? A convoluted alternative that turned our direct journey into an arduous trek with an unnecessary layover and an overnight wait in a cold airport. Promises were made – hotel accommodations, food vouchers – yet none materialized. There we were, a family stranded, with our children sleeping in our arms, shivering in the cold, their comfort and safety compromised.

The additional financial burdens, from unexpected baggage fees (promised to be refunded but never were) to out-of-pocket expenses for meals never compensated for, added insult to injury. Despite our patience and multiple attempts to seek a fair resolution, Kiwi.com's response has been disappointingly inadequate, refusing to offer any form of substantial compensation for their litany of errors and unkept promises.

This experience has been emotionally and financially taxing, and the lack of accountability from Kiwi.com has only added to our distress. Our story is a stark reminder of the potential consequences of entrusting your travel plans to a company that may not deliver on its promises or take responsibility for its mistakes.

To those considering Kiwi.com for their travel needs, I urge you to think twice. No family should have to endure what we did, and no traveler should be left feeling abandoned and undervalued. Our quest for a simple, joyful family holiday turned into a lesson in frustration and disappointment, all courtesy of Kiwi.com.

Consider this not just a review, but a warning. Your travel plans, your comfort, and your finances deserve better protection than what we experienced. Choose wisely, and remember, the true cost of a trip is not just in the euros spent, but in the memories made or missed.

I regret using this website; it's a scam company. I booked a return ticket for my mother, who is over 80 years old. Unfortunately, she fell sick and was unable to travel on the departure date. I asked Kiwi if I could buy a new departure ticket and keep the return ticket, but I spent two days without any result. They said if I don't use the departure ticket, my return ticket will also be canceled. I advise against using this scam Kiwi.com.

10 years using kiwi BUT TIME CAME TO…
10 years using kiwi BUT TIME CAME TO STOP! Booked flight to Cologne for 127$ one way then realized that i have only 3KG! Buy additional carry on with kiwi ++++106$$$$ INSANE! Messaged them & they referred to PEGASUS POLICY. BIG LIE. Checked PPEGASUS same date&Ticket to Cologne 146USD$ = 3kg+12kg Carry on + 20kg Check in all included! IT IS A RIPP OFF. NEVER AGAIN WITH KIWI. CHECK BY YOURSELF.

I will never buy a ticket from Kiwi in my life again. Stay away!

Long story short, I bought a $2000 ticket from Toronto to Tashkent. I was happy as it was more affordable then other airlines. Fast forward and I get a message that one of my legs was canceled by the airline (TAS to IST). A normal airline would reimburse you but no...they said I could get a refund and they would cancel my entire itinerary (they did not disclose how much I would get) or that I would have to pay an extra $300 for them to find another flight and make sure my literary isn't disturbed. I picked the second option because by reading other reviews, Kiwi is notorious for giving very little money in return as a refund. However, the nightmare continued. I was anxious weeks before my trip and while I was on my trip (mind you, I'm not an anxious person). I was expecting them to pull another trick on me and I was right. Turns out, they picked layovers that were very short on purpose (e.g. 1 hour) and I thought they wouldn't want me to miss a flight, so they must have a rationale behind it. Well, I missed one of my flights because of the short layover. My flight arrived late so I had very little time to make it to the connecting flight. Kiwi was aware of the inbound flight coming late, yet still said it was my fault. This would never happen if a ticket was purchased from a reputable site. They charged me another $300.

This was absolutely the worst experience I have ever had. And this is coming from a former Flight Attendant.

It is not worth it because you actually end up paying way more than what you signed up for and it will be a mentally stressfull/frustrating experience, which doesn't make any sense if you are trying to get away and relax

This has been my worst experience yet with third-party websites. Kiwi is the absolute worst, with terrible customer service and policies! I can't believe they're still allowed to operate. I booked a domestic Canadian flight through their website, only to find out it was the first leg of an international connecting flight. The information on their website is unclear and unreliable.

After booking the flight, I realized I needed my passport because it was considered an international flight. However, I was traveling domestically back home, and who brings their passport for a domestic trip? No one!

Since the flight was with Westjet, I called them to cancel, but they said they couldn't. However, Westjet's cancellation policy allows cancellations within 24 hours of booking, and I've canceled flights with them multiple times before, even when booking through third-party websites like Mytrip or Flighthub. Westjet's customer service told me I had to check in at the airport in person and ask a Westjet agent to cancel the second leg, which they obviously couldn't do since they didn't book the flight in the first place.

So, I called Kiwi again to ask them to at least cancel the second leg of the flight, stating that I didn't even want a refund. However, they also said they couldn't do that. It's worth mentioning that it takes up to five hours to speak with one of their managers!

I recently had the misfortune of booking my flights through Kiwi.com, and it was a nightmare from start to finish. Several months before my scheduled trip, I received an email informing me that my flights had been canceled with no explanation whatsoever. To make matters worse, Kiwi.com provided no alternative options except for booking entirely new flights at my own expense or waiting for a refund.

Opting for the refund seemed like the logical choice, but little did I know that it would take a whopping six months to process! Initially, Kiwi.com assured me that the refund would be completed within 90 days and that I would receive 80-90% of my flight costs back. However, this turned out to be a blatant lie.

Throughout the refund process, the customer service was abysmal. It felt like I was talking to a bot, as each response was generic and unhelpful. It became increasingly clear that Kiwi.com had no intention of providing satisfactory assistance or communication.

To add insult to injury, I later discovered that when Kiwi.com requests a refund from the airlines, they only request the tax back, not the actual value of the tickets. This was confirmed by the airlines themselves, leaving me feeling deceived and cheated.

Overall, my experience with Kiwi.com was nothing short of a disaster, and I will never be using their services again. Save yourself the headache and book your flights elsewhere.