Kiss&Fly

After waiting for a year, and after multiple e-mails and excuses. Kissandfly kept my money and did not even give me a credit for a COVID-related cancelation. They are the worse company I have dealt with during all my years of Traveling and should be investigated by the Federal Authorities.
This was their final e-mail, after one year, except that I did not pay American airlines the money, and American Airlines informed me that Kissandfly was responsible for the credit and refund and not them.

Your request has been declined because of: Unfortunately, American Airlines informed us there is no monetary or credit refund possible for the ticket **************.

Do not use Kiss and Fly at all costs. I don't usually leave online reviews, but my experience with Kiss and Fly was so horrible that I feel I have no other choice. I purchased a fare via their site that was listed as "Economy," but when I was issued the ticket, it was a Basic Economy "saver" fare. As soon as I saw the discrepancy, I called right away (immediately after purchase) and Kissandfly refused to do anything to rectify situation. When I called the airline, they said they would extend 24-hour grace to provide a refund, allowing Kissandfly extended time to make this right, and yet still Kissandfly refused to take action, telling me they needed more time to process my refund request before finally telling me that they would not issue any sort of refund. I was a victim of false advertising and treated rudely by their customer service staff on top of that. I will be pursuing all means to fight this scam -- filing a credit card fraud claim, registering a complaint with the U.S. DOT and BBB, and looking into other legal options. Does anyone have any other recommendations for how to recoup this loss?

I had to cancel my flight and followed the process on Kiss and Fly website. After hours, I received an email informing the amount that could be refunded and that I needed to confirm this on the website. Due to an unreasonable amount of time established by them for customers to confirm the refund, I could not finalize the first request. So I requested the refund again, this time the travel agency deducted 20 euros more from an already small refund compared with the total price paid for the flight tickets. This time, I was able to accept the refund. However, for some reason I once again received an email that my refund request has expired and that I would need to process it again. Again, kiss and fly deducted 20 euros.
Instead of facilitating the process to customers, seems like they intentionally make it difficult to process a refund. Customer service is also very disappointing as I keep getting a standard reply, instead of actual support from their team. Now I can't even seem to be able to request the refund.

I purchase a ticket from this website, they is no way to cancel the ticket on the website. The flights do not exist. Do not purchase from kiss and fly company. NOT legit. FRAUD, FRAUD, My number is*******093. IF you think I do not have an identifier. FRAUD FRAUD.

First and foremost, they attract you to their agency due to the remarkably low prices advertised for various travel packages. However, it quickly became apparent that these prices were deceptive, as I was bombarded with unexpected and exorbitant additional fees at every step of the booking process. This lack of transparency and the subsequent surprise charges left me feeling misled and frustrated.

I encountered several unforeseen problems that seemed to conveniently arise after I had made the initial payment. Suddenly, flights were canceled or rescheduled without any prior notice or explanation. In other cases the bank had allegedly made an error and with held the customers funds, causing further delays and complications.

I engaged in a series of email exchanges with your customer service representatives. However, I was extremely disappointed with the lack of satisfactory responses provided. The answers provided were evasive, unhelpful, and failed to address my concerns adequately. It became apparent that your agency was more interested in evading responsibility than in providing genuine assistance to resolve the issues at hand.
And Its been almost 2 months since the final cancelation and the flight day, still no response. I will keep filing reports and taking this matter to the right authorities.

Honestly this is Ludacris they've hit my account three times, when I ask for a refund it isn't possible. They completely screwed me over and instead of trying to even rectify the situation, they just hung up.

NEVER EVER USE THIS BOGUS COMPANY

I purchased tickets for a flight 3 months in advance and Kissandfly cancelled the tickets without alerting me. I arrived to board my flight and was told I didn't have tickets. I had to pay an extra $1,500 to pay for day of tickets to get home in time. Since then, I have gotten nothing but lies and promises that I will be refunded. It's been 2 MONTHS and they only respond to my emails by asking me to wait more. TOTAL SCAM SAVE YOUR MONEY AND BOOK ANYWHERE ELSE

Title: Beware of KissedAndFly - Unhelpful, Cheaters, and Scammers

I had an extremely disappointing experience with KissedAndFly, and I feel compelled to share my ordeal to warn others. Their service is not only unhelpful but also deceitful and, in my opinion, a scam.

I booked a flight through KissedAndFly and, unfortunately, had to cancel well in advance due to unforeseen circumstances. Despite canceling within their specified time frame, I encountered immense difficulty in getting a refund. Their customer service was unresponsive, uncooperative, and seemed determined to avoid any form of assistance.

The lack of transparency and refusal to refund my money, even when adhering to their cancellation policies, left me frustrated and dissatisfied. It's disheartening to deal with a company that not only fails to deliver on its promises but also operates in a manner that can only be described as dishonest.

I strongly caution everyone against using KissedAndFly for booking flight tickets. Their unhelpful and cheating practices are a red flag for anyone seeking a reliable and customer-centric travel agency. Save yourself the trouble and financial loss by choosing a more reputable and trustworthy service for your travel needs. Learn from my experience – do not purchase a flight ticket through KissedAndFly.

Save yourself the absolute misery and book elsewhere. Booked tickets for a trip to Italy, and then COVID changed everything. Requested a refund, only to be given a complete run around. Nowhere while booking disclosed that the flights being offered were non refundable tickets. Nowhere were they noted that they were not continuous flights (I. E. we would have to check our bags at each piece of the trip along multiple legs of flights). Then, after being told that the tickets could be refunded, but their "service fees" exceeded the cost of the purchase price, we disputed the charge with our credit card company. Only to be told that KissandFly provided "documentation" and the charges are valid. Except the flights booked are no longer appearing. There is no working phone number for KissandFly, the email communication has been unreliable, and they flat out lie to keep your money. If the tickets were advertised as non refundable, I would never have purchased them to begin with. False advertising and even worse customer service. DO NOT BUY FROM THEM!

I bought tickets on kissandfly.com from Milwaukee to Chicago back in March and canceled the trip a week later due to family stuff and they refuse to give me a refund. Now I am out almost 900 dollars. DO NOT USE THIS COMPANY. THEY WILL JUST STEAL YOUR MONEY.

NOT EVEN 1 STAR! Just had to put it to submit this review
DO NOT DEAL WITH THEM!
They take your money but do not provide the service promised and then it is almost impossible to get a refund. The steps provided for a refund do not work. JUST STAY AWAY FROM THEM!

I booked business class flights for my parents to NYC from Dublin. I noticed there was a slight error on my mothers details in the itinerary and I paid the $40 fee to amend these. When they reissued the itinerary I noticed that the flights had been changed to economy. These b@$/@/&s have stolen my money by changing the class of fare for no other reason than to rob me. My original booking reference was YA9HDGTI. I am having no support in getting this resolved.

DO NOT LET THESE SCAMMERS STEAL YOUR MONEY.

Update Tip: I phoned Delta Airlines directly who took control of the tickets and resolved this for me without hesitation.

Lesson learned - I will never use kiss and fly again

THIS GOOD REVIEW MUST BE WRTITTEN BY THEM!
They charged our credit card around $ 700 return tickets for 3 Gold coast. Never refund money, time to time they will ask different surcharges DO NOT USE THIS! After all they will block you you will never be able to contact them! Nicely done scam!

We booked our flight with Kiss&Fly.com (unfortunately before reading their reviews & owing to a better flight cost) on 31st August. A month later, the airlines cancelled a leg each on our onward & return flights. We requested Kiss & Fly for an alternate flight, however, Kiss & Fly was not able to provide an alternative & suggested that we apply for a full refund. We requested for a refund immediately after which we received an email from Kiss & Fly stating our refund amount (about $5000) & that our refund is in process. This was the last update we have received from Kiss & Fly! After this, we have been calling them every week (for the past 4 weeks) to follow-up on the status of our refund. But each time, we get the same response from them saying that your refund is under process, we can't give you an exact date & we will forward your request to the finance department. With no refund & no update on its status even after multiple follow-ups, we are at a tremendous loss for no fault of ours! This is the worst customer service experience we've ever had! Their responses have made us lose trust in the fact that we will ever receive our money back!

Wish I had have seen the reviews before booking via Kiss and Fly. When we tried to go through security for our flight that we had checked in for, we were told we were 'not on the passenger list' and to contact the airline. The airline told us that our tickets had been cancelled due to a 'security issue' and we couldn't be rebooked on the plane until the issue was resolved. We ended up being stuck in Marseille - having to book with a different airline for the next day. Kiss and Fly took payment for the flight and are refusing to refund us. DO NOT BOOK WITH THEM.

Just read this before you book with company.
I had a booking with virgin from NY which was cancelled. I first requested for the flight to refunded. After waiting almost 3 months with receiving the same message " awaiting authorisation from the airline to process the refund " my extended visa in the Us expired and I had to leave the country
I contacted Virgin to change the date of booking and they told me that all flight affected are changeable at the moment but kissandfly has to make the changes. They put this info in my booking as well as a note that if there is any problems they should be contacted to assist.
I have requested the change over a week ago and the message stating request accepted please wait for our email to confirm the changes.
I have spoken to them a dozen of times. They keep on repeating that it will be dealt within 72 hours and they are waiting authorisation from the airline. I have received emails saying the same.
However this is a lie as the airline confirmed that they would change this without the need to contact them. They are clearly not wanting to change it.
I will now need to buy an exorbitant fared one way flight withing 24 hours.
Avoid them if you don't want to be in such a situation.

I just purchased airfare with kilssandfly.com, but when I implemented my CreditCard info, their system asked me if I wanted to pay in Euros or any other currency.
I chose US$, and the system changed Euro 1136 to $1316. 93.
In the heat of the moment I didn't do the math, and proceeded, but later on I thought there must be something wrong. Sure enough. When I received my ticket via eMail, the PDF mentioned instead of 1136 now 1156. 65 plus 64.35 Euros Service fee, now my original airfare went from Euro 1,136 to Euro 1,221! That's insane.
I contacted their customer service team, and they told me that an additional $68.82 was added to my price - but without letting me know. When I selected to make payment in US$, I saw the new price in US$, I didn't know that there were extra service charges and extra taxes. They refused to help me cancel that ticket. I ended up paying almost Euro 115 more for the ticket. Insane.
What a lousy company, lousy service and in the end they hold you hostage - wont help you - simply state that I can submit a complaint, but they will not assist to solve the issue. A total SCAM.
Stay away from that company - don't book Kissandfly.com