King Size

Received a different hoodie than I had ordered and it appeared to have been worn. No invoice enclosed. They would require me to pay for the shipping return for their mistake. Toll free customer service number always busy. I discovered all the negative reviews posted everywhere, including Facebook, after the purschase. Awful experience. Feel bad for people on low incomes and the dishonesty that they have to experience.

Order was lost 2 days after shipping from kingsize. Tracking absolutely stopped. I emailed them after 15 days. Tina from kingsize told me I have to wait 20 before they considered order lost. At 20 days, a Johnathan told me I have to wait 30 days before they will consider replacement. It's a Christmas gift that I have to wait till Dec 16th before they will replace. We will see. I'll probably get a Justin and he will tell me I have to wait 40 days! I'll give an update in 10 days!

I used their online true fit app to find my recommended size and got a product that would fit two of me. When I tried to exchange it I was told no exchanges with Canadian orders despite the big pop up welcoming Canadian orders on their website. To be fair I was welcome to return the jacket but at my own expense and Im not going to pour more money down this hole. Needless to say I will not be a returning customer. Anybody want a denim car cover, lol.

I've spent several months trying to get OFF the mailing list. They keep saying "We don't have an address" yet every month I get a damn catalog or THREE. I'll never buy from idiots who can't figure out how to stop annoying customers.

So I called them today on hold for over a hour and 9 minutes. This company can't get there crap together never was able to talk to a person it hung up. Still no confirmation on shipping yet. Ordered on May 22 it says will arrive 7-14 business days so if the order is ot picked yet how is this possible. We're at 10days as of today. Overall rating is 1/4 star. If I get my product I will never buy here again...

My 33 year old son died suddenly & unexpectedly on Sunday morning, 1/30/2022. As part of the funeral prep, on Monday evening we ordered clothing for his viewing/service. Since the funeral home needed by noon on Friday, we paid $41 for their 'SuperFast' delivery. Knowing we needed this clothing to proceed, we scheduled his viewing/service for the following Monday. We called customer service about the shipment status starting Wednesday getting the simple message that it 'should' ship soon. When asked, they couldn't, or wouldn't, tell us if the order had even been picked yet. They also claimed there was no supervisor to speak to about this. On Thursday, when we realized KingSize.com wasn't going to come thru for us, we went thru son's closet carefully (it feels so much like you're snooping thru his personal life), found a shirt that would fit we liked and went out to the local Franks Big & Tall store (a store our son had no doubt shopped at) where they were so very helpful and we purchased a pair of pants and a belt. We met our Friday due date with the funeral home. His SuperFast delivery order? It didn't arrive until the afternoon of his Monday viewing. Needless to say I returned the shipment for a refund although we didn't get the shipment cost back. In case you're listening KingSize.com, look up the order history for Freehold, NJ that ends in 7222.

I have bought from King Size a few times in the past. To be honest no problem with the sale or delivery. A few things that have left me here writing an unkind review. I starting getting unwanted Email every singe day. I tried to unsubscribe now 3 times to no avail. What is worse is that all the slimy come on adds. They show a picture for example and give a price. Then in very small print it says or more. So when you shop online and go to payout its always always more than you saw on the advertisement. No one helps you there when calling. Customer service is something they lack big time.

I like some items but the fees for shipping are way too much. So I no longer order from King Size catalogue

After ordering from their catalog that i had just received a few hours before, they told me that the shirts i ordered were not on sale even thou it was in big letters on top of the page. Their none caring customer service could care less when i showed him what the catalog said. DO NOT BUY HERE.

I ordered a coat for a funeral with express shipping. It's been two weeks and I still don't have it. Customer support has been impossible to deal with and won't even refund more than a fraction of the shipping.

I cancel my account and 3 month later they sent me a bill for $140 dollars because I had a balance of $2.00 according to them even though I was told I paid full balance and closed my account. Clothing is trash and worst part is the dishonesty, will never do business with anyone associated with them.

I was working on doing my Christmas order around Dec. 8 or 9,2020, and I was buying some polos for my husband that were listed at $4.99 on the website. Once I added the polos to the cart, they appeared in the cart at the price of $9.99. I talked to a customer service rep. Via their online chat and he couldn't help me, so I ended up calling in to customer service to get them to honor the $4.99 price. The customer service rep. On the phone ended up going into my account and placing my order and promised that after my order had been shipped, I would be given a refund of the $20 or so to bring the prices back down to the $4.99. I received the order and lo and behold - full price is on my credit card and not only that, but an additional charge came out of my bank for $2.14 that I have no idea of what it's for! Also - the customer service rep. Had removed the coupon code I had on my account for free shipping and 50% off the highest priced item and I ended up paying for shipping as well! My order, which was around $130 before I called customer service ended up being over $170! I called customer service today, figuring that maybe they had forgot to apply my $20 refund or it was just taking a long time because of the holidays and the customer service rep. Told me that my refund had been denied! They're now claiming that I had a $40 off applied to my order, which is why they didn't honor the $20 refund. I have no knowledge of this $40 off being applied and was not discussed by the original CSR - if anything they applied $40, not took off $40. Also, I was buying my husband 6xl polos and somehow the size in my cart got magically changed to XL. Now instead of doing an even exchange they want me to send back the original while charging me for the new one. I've pretty much had it with this company and their bait and switch tactics. Also - don't sign up for their membership club - they say the first month is free - it's not - and to cancel your membership you can't just do it on their website - you have to call them up and it's a different phone number from the regular customer service who won't/can't cancel your membership!

There's no real option for a normal exchange. I ("giftee") was given a couple of shirts with a return label as a gift, and the giver ("giver") advised I should be able to exchange the items for something that I preferred. I attempted to find a way to do so with the catalog and form, then the website, then called. I spoke with customer service and the "exchange" process is nothing of the sort. You have two options.

Option 1:
1. Purchase a new item, charged to the original card (Giver's Card).
2. Send items for return.
3. When items are processed at return center, refund goes to the original card (Giver's Card).

In this case, the Giver is out whatever the difference is between the original item(s) and new item, with or without their permission.

Option 2:
1. Purchase a new item, charged to your card (Giftee's Card).
2. Send items for return.
3. When items are processed at return center, refund goes to the original card (Giver's Card).

In this case, now the Giver has all of the funds back, and you simply purchased a new item. So, again, not really an exchange.

There is no option to simply have them charge your card (Giftee's) and then return the items and have that card credited. If you opt to return for a gift card, there's no option to have that card sent to you, only to the Giver. Again, not an exchange.

Attempts to reach someone to provide this feedback are impossible. Customer service can only direct you to the website to send an email... also to customer service. There's no option to request a logical method of exchange for gifts, and no attempt to provide a customer-oriented option other than, ironically, a "one-size-fits-maybe-a-few" option. If you get something you don't want, well, donate it, I guess.

Shipping takes forever. Customer Service does not exist.
Can't cancel order, restocking fee, no one answers emails.
Just don't bother...

My jacket just arrived 13 days from shipping. It is very cheap looking. I will never buy any clothes from them again. It cost nearly $70,60% off regular price. I wouldn't purchase it at a price of $20. It has no style and cheap material.

I said i would never place another order with them, but i did and now after website says 7 to 14 day shipping a email comes says longer but no time frame. You call customer service they said one month and wont allow you to cancel the order. This was a birthday gift. Asked for super said will call me in one hour they called 2 days later when i was not home. I call back waited one hour on hold still got no one. Have called them several times cannot get thru they say they are busy, no company is busy 24 7 with that long of wait times. This place should be barred from selling. Law is you have option to cancel when they change the shipping times on you, but she said no way and not even super will cancel it. Do not and i repeat do not buy from this place. You will be sorry.

They did not hem to pants to my specifications, mailed to wrong address. I do not recommend this company.

I don't usually write reviews but this made me angry enough that I did. I ordered a jacket and pair pants on 3 July. I paid for expedited expedited delivery the promised of it will be here on 8 July 5 days later it did show. I called asking them to refund on on the delivery fee. An hour later after listening to the women on the phone explain why it was not delivered. As promised it was not the delivery it was them not shipping it. It's a ploy, I asked for a supervisor no supervisor available so another words it's they don't wanna talk to me, All I was asking for was them to return the expedited delivery fee which was $60. They won't do it so I try to cancel the order they're gonna charge me to return the product they didn't deliver. Sk instead of doing the right thing the lost a sale as well as future sales. It just baffles me! I will tell you the customer service at this place is the worst that I've ever seen in 20 years of retail and I'm a store manager it's just amazing. If you can stay away from these people do it they are after your money and nothing more.

We sent these clothes back. We want our money back! 45 dollars just to ship the clothes. We lost that money. 600 dollars worth the clothes that my husband will and won't wear. They just sit in a box in the closet.
The clothes are not up to our expectations. They were faded and looked worn.
I just want my money back.
You have all the information you need. Do your jobs and look them up. Im not doing your job for you.
Customer service sucks.
Upper management doesn't give a hoot.
All i want is 645 dollars back. I have been trying to get this done since the very beginning. (April 2021 and today is 7/2021) Its getting really old quick. Im going to file charges for theft. The state attorney says it can and will be done if they do not return your money.

I found out every month they were charging me 14.95 for something there is no description
4 times this happened. And no receipt for what they charged me and i only purchased one thing from them.

Slow A. F and Still no order! Never have I experienced such lack of customer Support and Slow moving company! Ordered 2 weeks ago still NOTHING! DONT ORDER FROM THESE CLOWNS YOU WILL REGRET IT!

Overpriced, overcharge for shipping, no loyalty to customers who are repeat shoppers. All done with them!

I ordered a product online and used a debit card to purchase the product from King Size. It was promised to be delivered within certain parameters of time. Once I placed yhis order and within several days I tried to track this order. It couldn't be tracked. When I went to their website and inputted my order number, etc., I received a reply in small red print that they had no information concerning my order. I then hit the 'chat' button provided on their website, and nothing happened--no rezponse. Then I emailed them and got a form response back that did not address my situation. I called them on their customer service number provided and got put on hold, and for over an hour I was still on hold, so I hung up. This situation went on over a period of one-and-a-half to two weeks, of me doing all of the above repeatedly. Then I tried to cancel the order, to no avail. I just got no response or form emails back. I finally got a live person after waiting about 15 minutes on hold, who told me that the product that I ordered was being shipped and that it would take a good week-and-a-half to receive it? I asked her what I had to do to cancel this order. She told me that she would send to me a return label with the product and that I could mail the product back, and I would receive my refund when King Size received the product back. This would probably be in 5 years if ever? So I'm still waiting to receive this product? I may file a police report for theft and fraud, and I will spend the rest of my life on and off giving these jerk-balls a bad rap.